The Home Depot

We bought a new home in late October. It needed a complete rehab, which of course meant the appliances were missing. The first week of November we ordered appliances to pickup on the first week of December since that would be the weekend we would be moving in.
We chose to buy from home depot simply because we were there for some other things, however looking back we definitely should have went to lowes instead. Home depot does not deliver to our area which was frustrating but I have a truck, was tired of shopping and didn’t want to drag two already crying kids to lowes so I decided I would just pick them up. We received a call the week before the appliances were due in. you know, the week we were moving into our new home with our 2 and 6 year old kids and no appliances. saying that the appliances would not be in for 2 additional weeks! Hours upon hours of trying to get things sorted, we were finally able to at least get some of our appliances *only* a day late. Then to top it off, when I go to pick them up the loader helping me was completely clueless, deciding to lay the refrigerator flat down before I could stop him. Then once I got that stood up he drops the brand new stove face first onto the ground.
No big deal, just have them return it and get another one right? Well no, this was the one I had to fight tooth and nail to get, remember? So these are my options– take a stove that I just paid a ton of money for that now has dents and a bent oven door or make my family live on mcdonalds for weeks while home depot takes their sweet time getting me another one– that I have to pickup again of course.
I give the rating here two stars because most people I delt with were at least friendly. However, that is the only positive. This store and this company as a whole deserve 1 star. Long story short– looking through the mixed reviews I see some people have had positive experiences, but why roll the dice? Just save the trouble and go elsewhere.

20 employees wandering the store with no customers since the game was on. Not one person could be bothered to stop and help. I would start to walk up and they would turn around and walk the other way. So instead of a 10 min stop this took me 40 min. Thanks for nothing to all the lazy employees. But you sure had time to talk to one another didn’t you. This is the 3^rd horrible visit I have had here. I’ll stick to the one on Sawmill

Their carpet department needs serious help. There was one person working that did not acknowledge our existence. Upon asking if he could get another sales person to help us and he said he would «try» to find someone. Hmm… 10 minutes later and no one is to be seen.
Also there are next to zero samples to take. I’ll be taking my business to Lowes. I hope Home Depot takes notice of the staffing issue and customer service issue at this location.

We just moved into a new house and I’ve never been to Home Depot so much in my life! I’ve had pretty good experiences at this location. There’s usually someone around to ask for help and the customer service has been great. The employees have been knowledgable and have helped me out a lot. I think I’ve become friends with the lady who works at the customer service area because I’ve been there so much to return and buy things the last few weeks!

Excellent customer service! Jeff in the lumber department was absolutely WONDERFUL! I went in with an idea but no plan, and Jeff fixed that. He talked about the different possibilities, different types of wood, different ways to accomplish my project. While doing all of this with a friendly, sincere attitude! He was a tremendous help! I will definitely be returning to this store!

I took my daughter into the store for closet organizing hardware. I needed ¼ inch washers for the project and found them for $.05 each. You have to be kidding!

I had gone to lowe’s to get ¼ round moulding and a transition piece for laminate flooring in my basement. lowes is closer to my house so I usually go there. The kid at lowes couldn’t help me and didn’t seem to know much about the department so I went to Home Depot. I had to wait a bit to get help as the 2 people in flooring were busy. However, when Jill helped me she knew exactly what I need, had patience to explain it to me more than once and even suggested a better less expensive moulding than what is in the flooring dept! She had no problems with cutting the moulding down to fit in my car and even escorted me to the register. Overall just Great service! Thanks!

Just got really crappy service at this Home Depot. Asked the person at the «service» desk if she could call someone to help with patio furniture. She rolled her eyes, rubbed her head and said «I don’t think there is anyone here». Really. I’m looking at an item that costs hundreds of dollars and there is no one to help. Bad answer! We walked out.

I was looking for a new grill since my Brinkmann didnt last even a year. So, I was checking out
and found a grill. This store didnt have it but other stores showed «limited availability.» I went to the store on Cleveland Ave. They showed 1 in stock, but were unable to locate it anywhere. An employee said that it was a July 4^th special and I wouldnt find another one in the city. I went to Lowe’s on Polaris Parkway, and they had a slim selection of grills, though I bought a nice thermometer there.
I went to the Lewis Center/​Orange Township Home Depot store and ended up buying a Char-​Broil C-​46G3D and took advantage of their free assembly. Shelly was very helpful and was her first day on the job at the Service Desk. Great service with her!
The other reason I chose Home Depot was because only they and Lowe’s offered a truck I could rent to get it home and both offered free assembly, but since the selection at Lowe’s was sparse, Home Depot got my business and this was closer to home. Home Depot lets you rent the truck for 75 minutes for $ 19, whereas at Lowe’s its $ 19 for 60 minutes.
They called me up a few days later and said the grill was assembled and ready to be picked up. I told them it would be closer to Friday or Saturday before I could get it because I would need help loading/​unloading and thats the only time my brother would be available.
I called 20 – 30 minutes prior to my arrival to make sure the truck was available, and it was. Upon my arrival, my grill was at the Service Desk. The trouble started when I went to get the truck. Nobody at the service desk was aware of how to check-​out the truck! When they finally did, they let me leave and when I returned it after I got my grill home, they realized they had not charged me the requisite $ 25.00 deposit or charged me $ 19 for the 75 min use of the truck. Then, they couldnt figure out how to ring it up or check the truck in! What really pissed me off, is that they would not help us get it on the truck and strap it down. The straps were a mess. One employee finally stopped to assist, but he said he said he wasnt a «loader» and didnt know where they were. The grill had some screws that were not tightened either and the shelf nearly fell off so I made the staff fix that before we left.
All that aside, not bad but definitely could have been a better experience. The Service Desk staff needs more training on the rental process of the truck.

This particular Home Depot did not have a single person working the register on a weeknight evening. The only register open were self check out. This made it long and confusing for people waiting to make a purchase. I only had a few items, so self checkout of not an issue but the waiting time was ridiculous.

Where I am from the staff at Home Depot are semi-​friendly, but pretty much clueless about the products they sell. At this particular Home Depot: Employees are VERY friendly (even when I had an annoying number of items to return-​without a receipt-​the guy was laughing and joking with me). Paint department is very helpful and knowledgeable. All employees here seem to actually want to help, not just the obligatory «finding everything you need». Even at the checkout register the guy knows me already and always has some pearl of wisdom to brighten my day.