Kahoots Pet Store

Does everyone know that Kahoots still sells rabbits that are not spayed or neutered? I feel this is irresponsible. They are actually contributing to the problem of overpopulated and homeless animals. I check in periodically to see if they are considering changing this policy but I am always left with the impression that this topic is not important to them. I have chosen not to shop in Kahoots for several years and will continue to choose not to support their business until this changes. That’s too bad because I have always liked the employees and the stores. This issue is important and I know it is important to all of you animal lovers out there! Think about this when you consider shopping here. Is this practice in alignment with your values and concern for animals?

This place is honestly terrible. The staff is rude and I have no reason to ever go here again. Good thing Petco is right down the street and they actually care about animals and their customers.

I work a few doors down so I took my new puppy Boston Terrier into Kahoots for the first time last week and fell in love there. All the employees fell in love with my new pup. They were so nice and know what they’re talking about. They gave me some sample dog food and treats as well. I will continue shopping here. Everyone at my work shops here as well. Check them out.

***UPDATE***
So after called the store today, it turns out the older guy was the manager. His only rely was «sorry you feel that way» as I explained what went down on how I will not be returning there again. So sad he felt that way. Never to return to his store.
So we go in here at least 1 a month to buy bunny food (for the bunny we bought there) and
30 lbs of dog food. Tonight we get there and not seeing the time, (7:45), buy $ 50.00 of dog and bunny food. My son looked at a bunny and asked about the bird next to it, and the older guy working says” We closed 5 minutes ago”. Not a sorry we are closed but «We closed 5 minutes ago.» As I picked up the food to leave the younger guy say see you next time, my reply was maybe. I was so shocked at the old dudes remark, other wise I would have asked for a refund right there. 100% unprofessional and rude. I will check and see if I can get the dog food on-​line, if not I will be changing dog food, as I WILL not deal with the RUDE uncalled for remarks again. He was more than happy to take our $ 50.00 plus dollars, but lost out on a 3 plus year customer.

Just a quick update to say that the excellent service continues. I recently found out that they carry My Perfect Pet dog food, which is the diet one of my dogs is on. When I walk in, I can get it myself, but they ask what I am looking for and if I tell them, they will just go get it for me and even thought it is a small bag, they still offer to carry it to the car. I am able to handle all of that myself, but it is great to know that if my hands are ever full or if I can’t get around easily, I can still get my shopping done easily and quickly here.

A great smaller pet shop. I was picking up a Betta fish and they had most of what I needed. Unfortunately, I still had to swing by Petco for a 5 gallon tank. Aside from that, great people and competitive prices.

This is one of my favourite pet stores. The staff is very knowledgable and if they don’t know something, they make it their mission to figure it out. They take customer service very seriously and bonus points of being friendly and caring (most other pet store’s workers usually seem like they don’t enjoy their job or have little interest in conversation).
My favourite thing about them is they carry organic pet food that won’t murder your wallet.

I have purchased 2 canaries and one cockatiel at this store at various points over the past few years. Each time the birds have turned out to be very healthy and with no problems. The nice thing about this store is that they generally only have a few of each type of bird at the same time. (Note that they generally have a few budgies, maybe three finches, a canary or two, and maybe a green cheek conure and/​or a cockatiel). They don’t have many, but their individual birds are quite good looking and healthy although I have noticed the conures and cockatiels are not the friendliest you can find. The nice thing about them only having one Canary at a time is that you can definitely tell which Canary is singing before you purchase him! At larger bird stores there are so many canaries in a cage none of them are singing. How can you choose one then? My orange colored canary I purchased from Kahoots was $ 150 versus the larger bird store’s price was $ 99 but I feel like I got a healthier bird (only one bird in a clean cage) and I knew what his song was like because he was singing like crazy in the store.
I only give 4 stars because the store employees want to know if they can help you all the time. Which I guess is a good thing in its own way. But I find it distracting. However, they are all very nice people.

I went to Kahoots for the first time to purchase a hamster. The staff was very friendly and very knowledgable. I believe the guy who helped me was Chris.

I USED to shop here, every few weeks. I would just run in for a roll of Natural Balance Dog Food and pet toothpaste (which they rarely had), until I was forced to show my Driver’s License in order to use my ATM card. For a $ 7 purchase? C’mon. PFFFFTTTT. I can have Amazon deliver the stuff to my door.

The employees at this store truly get it and put the customer first. Out of dog food, I arrived to the store just after closing on New Year’s Eve. As I stood at the locked door, a kind woman (Deb) unlocked the door, greeted me politely and invited me in. Instead of closing up to get off to her new year’s festivities, Deb made a choice to put the customer’s needs ahead of her own. Thank you Deb! Your actions reinforced the many pleasant experiences that I’ve had shopping at this store and will keep me coming back! Thank you and happy new year!

Came into here, seeing if it was a viable alternative to the other large big box pet stores out there and in a word, it is. They are on the smaller side and a lot of space is dedicated to the in house brand food, but that’s to be expected. I had no trouble finding what I needed. It wasn’t very busy so I think about every employee asked me if I needed help. That’s fine too, since they were nice, I appreciate it to being ignored.
This particular store is meticulously maintained. The aisles were clear, everything was stocked, the store was immaculate. As a neat freak I can really appreciate that as well!

My 14 year old Fox Terrier was diagnosed with Degenerative Myelopathy and was given 2 months to live. I spoke to Natalie who was very kind and knowledgeable on organic dog food and vitamins. She informed me of the difference between liquid vitamins and pill form. Immediately after giving my dog two liquid B complex treatments in conjunction with her gluten free salmon food I noticed a marked improvement. I know my dog is near her end but would like her quality of life to be the best that I can provide to her:) I also believe in supporting your local businesses in a difficult economy. This store has it all… excellent products and knowledgeable people who care!

Big fan of kahoots. The staff is very helpful. We were first looking for a backpack for our massive Doberman and they actually had one. Then, since evo is on recall, they sent us home with samples of other food to try. Spent the time to answer our questions. Ill go here anytime over petco

Man, if I tell you I don’t need help do not continue to come up to me every two minutes to check on me. So annoying and so frustrating. Gosh, I couldn’t wait to leave.

I love this store but they are a little bit pricey. I wish they would give a coupon once in awhile and not just for their Kahoot products. I don’t like being followed around the store by the employees even though I’m sure they are just trying to ask if I need any help or have questions. It makes me feel like a criminal. I understand they are trying to be nice but I like to be left alone when i’m browsing.

I’ve only shopped here a couple times, since changing my cat’s diet… and I will keep coming back. For one, Kahoots is a local Southern California company… and I like supporting that! TWO!!! Their customer service is AWESOME! The first time I came I wanted to get some better food for my lil kitty cats. I had researched «RAW» food on the internet and the gal who helped me out knew more than the interent!!! She stayed with me throughout my shopping experience, making sure I was personally taken care of. She was very knowledgable and educated me about all the gluten-​free foods, wet stuff, kibble and RAW. Well, my cats LOVE the food she helped me pick out… mostly (but they are picky in their own right). I feel really goo about the food my cats are getting now. She told me the Kahoots canned wet food was made in the same factory that Trader Joes food was canned… that’s gotta be GOOD!
My second trip in was exactly the same, from help from a nice young gentlemen. I’m so interest in this company, that I asked if they were hiring. The people here are so nice and helpful. And the more important thing is my cats are eating healthy now. They have my continued support! Thanks Kahoots!

Over the years I’ve had many dogs — which means I’ve had many opportunities to shop at pet supply stores. I can say without reservation that once I started shopping at the Kahoots store in Poway, my expectations for customer service, product knowledge and product availability have been raised considerably. Previous experiences at other pet supply stores fell into 2 categories. A «warehouse» environment with employees trained primarily in using the cash register, or a «boutique» environment with very limited selections and employees trained to sell «bling» not substance.
Every time I shop at the Kahoots in Poway, I am greeted when I walk in and asked how they can help me. Rather than just point me to a location, they walk me to the location and stay to answer any questions that I might have. They take the time to understand more than what I came to buy — they learn what it is that I really need. This isn’t just «up-​selling» because their solution is just as often less expensive as it is more expensive. I trust them so much that even though I moved downtown, I STILL drive to the Poway Kahoots to shop.
I don’t know how they train their employees to be so customer-​centric, but I wish the employees in ALL of the stores I shop had the same training. THANKS SO MUCH!

So I found out that this place does have coupons still. In all fairness I decided to add a star.

This location just opened yesterday. I went today and it is a nice, big pet supply store. I was planning to go buy Canidae at The Buried Bone but they were already closed, even though I showed up at 5:59p.m., which is 1 minute before their closing time. So I drove back here (since it’s in the same little strip mall) to see if they carried Canidae. And they did :) They are open until 8p.m., woo! The employees are super nice! The cashier helped me carry my 35 lb. bag of dog food to my car :) I’ll be going here from now on, since I know it’ll be open for me.
Kahoots, you have earned yourself a customer :)