Hertz Rent A Car

Not happy at all with this location!
Booked a reservation over a week in advance and received a call from a representative the night before saying that they do not have a car for me and that I had 5 minutes to reach her before she left to determine whether or not I still needed a car… Wow!
I call and leave a message and do not receive a return call.
I call the branch and am told that again, there are no cars available and there would be no telling when they would have a car for me… keep in mind, I’m already supposed to be on the road.
Seems that they were just unwilling to release a car to me as I was able to secure a great deal on their corporate website…
I had to go out of my way to try and rent from the Escondido location. Fortunately, The Escondido Branch was open, had a car available and had me in and out of their branch in 10 minutes.
With so many options within the San Diego Area, skip this location. Not professional at all.

I am a frequent traveler and rent from Hertz quite often in many places. I love renting cars here because of the great service.
I always get service with a smile, a great car selection, and people who really care to ensure a great experience.
Thanks today again to Blanca who not only helped me check my car back in, but gave me a quick ride back to my place.
Great service and great people, I highly recommend this location!

Can’t say anything good, I arrived early but they offered to upgrade my minivan to an suv, so far so good. However another gentleman working for them said I must wait the two hours which was the time booked so he could rent to the another person who over heard my upgrade and asked for it.
I waited two hours only to be told it was extremely dirty and they need 45 minutes to clean it.
At minute 25 and extremely upset.
Please use Enterprise next door, they have always been professional.

Ray was very nice and helped me out to make an reservation in advance and answer some questions I had. The office itself is impeccably clean and looks very new and updated. So this location is great so far, but I was then told that I might be able to get a better rate if I book online? But they couldn’t see that. If that was the case, I should book it myself and then cancel the one i just made. Sure enough, I looked and it was possible to get a better rate online. It wasn’t by much so I haven’t bothered but it seems like a huge disconnect between the company itself and their local branches. I’m not sure if this a company policy or what but I don’t think its too much to ask to come and make a reservation that matches the price of anything they list on the website. That’s my opinion on it anyway.

I reserved a car in advance. When I got there the car was not ready so they upgraded me to another car. It took mr an hour to get a rental car.

I had to come to this rental place unfortunately because my car had some major car trouble. I was pleasantly surprised at the customer service and cleanliness of this establishment. I would recommend for anybody who needs a rental car in the city of Poway to come visit Hertz!