Geico

I wish there was –5 review score for this insurance company. Someone hit me while u was deriving and of course she did not have an insurance! I provided all her info to geico to get my deductible from her but after two months the super rude agent, JASON, is talking to me like I’m his made and has no customer service skills. They want to collect my money before going after her. I’m definitely changing my insurance company. Very disappointed, these people are thieves and nothing more. Shame on you all.

When I took the coverage 2 years ago I informed Geico that I had a lienholder. They never send me paper docs with policy information. Not even at renewal. I recently had an accident and they said I had no coverage. They said prove you had the coverage. They refused to provided me with the policy information. I went online and the information was not available on my online account. Very convenient.
Stay away from this insurance company. They will not provide any coverage when you need it. All is great as long as you do not need the coverage.

Have been a Geico customer for over 6 years and I have never actually had to use my insurance for an accident, ever.
Last year, I used my insurance for a very minor, no injury accident. I did not ask for my own car to be fixed, only the other car involved. The gentleman told me the estimate he received from his shop was around 800 dollars to fix plus a couple days car rental.
I am in the process of renewing my policy and due to this accident„ Geico has penalized me and is not giving me the rate I would have if not for using my insurance for this very minor accident. My monthly rate is double what it should be.
In the end, I would have been better off not using my insurance. I feel that is a very detrimental mind set for Geico to put its customers in. To feel as though you cannot use the insurance you have paid for, on time, for literally years. I’m terribly disappointed.

I’ve been a GEICO customer for 13 years and until recently, I’d never had an accident. On August 12, 2015, I backed into an empty parked car. I took pictures and reported the SCRATCH on the car to GEICO. There was no dents, bodily injuries, NADA. Upon renewal, I noticed that my premium had DOUBLED. So, I called GEICO CSR and wanted to know what criteria was used to double my rates since I’d never had an accident in 13 years, no one was hurt and the other car wasn’t dented. I was told that my premiums doubled because it was an AT FAULT accident where the payout was over $ 1,000.00. Finally, I was told that GEICO paid $ 1,050.00 on my claim. So, after 13 years with a clean record. After 13 years of paying GEICO monthly. They doubled my premium over only $ 50.00. Double the premium payments for $ 50.00. If I can find another insurance company that charges me $ 1 less than GEICO charges me per month, I’m leaving GEICO for good. Oh yes, they kept telling me that I got the SAFE DRIVER discount and thanked me for my loyalty. They said that what they did is industry standard. I wasn’t loyal to the industry, I was loyal to GEICO. Now I’m outtie. I wish that I could give them less that this one star.

I was with Allstate and my rates went in half with Geico, I love the fact they are owned by Berkshire Hathaway more money equals more money to pay out claims, my experience has been positive and have received excellent service.

My policy canceled on 11÷27÷15 due to non payment… I forgot… my bad. I called to restart and the csr said that on top of the past due balance I would have to pay a $ 25 lapse pymnt plus $ 7 more per month just for being 3 days late… long story short, I went with a better company for the same rate I was paying before I was canceled. I was with Geico for 7 years and that’s how I was treated lol.

So I needed Geico to fax over proof of my insurance coverage to the MVA/​DMV who showed I had a «lapse of insurance». Well no problem I thought, I was covered by Geico, I’ll have them send over the proof. How naïve of me to think that! Turns out I will have to pay a $ 1250.00 lapse of insurance fine because, even though I was paying for a policy with Geico, they forgot to record the VIN number of my car and didn’t even have the correct year. So I was paying all that time but not even considered legally covered. I was basically paying for nothing. I can’t recommend Geico.

I have been a loyal customer with Geico for about 2 years.
Never did I think I would be so let down by their terrible customer service.
1. I got rear ended. The other party was a douche and said I reversed into them while at the stop light. Who does that?! They couldn’t prove either one of us right so they couldn’t help me. Unbelievable.
2. They increased my payments 400% without my proper approval!!! My bills went from $ 90 to $ 110. I overdrafted thanks to them. They charged me in 3 months what they charged me in a year. The supervisor of customer service couldn’t even help because what they were doing was according to law and ethical. Ethical? Yeah right.
Way to lose a loyal customer Geico.

If you have a cheap beater car and need minimal insurance then geico is for you. Their customer service is terrible. The policies are overpriced compared to their competition. Their repair centers are good but very expensive. Painting a bumper could cost you $ 1000. I was a customer of geico for longer than I can remember. But the reason I never knew what a horrible company they were was because I am a good driver and have only recently had to deal with their claims department and customer service. Needless to say my most recent conversation with a geico agent ended with me cancelling my policy and switching to a better company who cares about me.

I had the misfortune of getting into a minor accident with a bit of vehicle damage. It was my first accident ever, and Geico took care of everything, treated me respectfully, and helped me with every detail. I was very pleased with their care and attention throughout this very stressful situation.

i am so pissed it not not even worth writing about this place is worthless

Well, 3 years ago, my wife bumped the bumper of some old bat who stopped suddenly for no reason. (I was in a different vehicle right next to her and saw the whole thing). There was no damage whatsoever, and the old dame left the scene of the incident without leaving my wife her info.
Two months later this insurance fraud professional claims injury and Geico folded like an umbrella though pictures of the bumper were sent to them. So naturally, our rates went up. The only incident for either of us EVER!
Then we moved into the country (Ramona) and Geico wanted to increase our premiums by $ 160 per year JUST FOR MOVING!
Good bye Geico… Hello Wawanesa… We are now saving $ 600. per year on auto insurance.

I am completely disappointed in Geico
For auto insurance!
I have had nothing but Geico for the whole time I have been driving. Geico has been a member of my family since 1951!
Come May 12^th 2015. I made a claim.
Threw claims department with Geico.
Because I had a minor accident.
Yes I have full coverage on my car.
Yes that includes car rental until all repairs are done. To my car. Yes until all repairs are done correctly. The contracted auto body
Shop. Refused to listen to me.
I brought in person documentation of the recall part. Was the reason as to why
I had my minor accident to start with!
I fix fax in the same documentation to geico office. As well geico adjiuster (who was their
For his own client and their claim.)
Was nice enough to log into the geico website into my claim. To confirm.
He personally saw the documentation
But that note in. Once Geico claims
Department. Got all information processed
On their. Confirmed everything.
Geico put me at no fault for the accident .
Well the owner of Yucaipa auto collision
Did not take my requests to heart!
Towed my car to Redlands auto plaza service department! Where my car was completely screwed up!
The adjiuster assigned to my claim.
Cut off my rental car. (yes before repairs were completed.) yes the owner of the shop called me told me that I Need to come
In pay my deductible (I did) 341 bucks! Got my reciepts left. Drove the rental car to nearest rental car location. Turned in the rental. Me and my 3 year old toddler
With a disability to boot were stranded!
For 5 hours! Until I could get a ride home!
The next business day I got calls from
Owner of the shop and the dealership.
My car was done! Both the owner of
Yucaipa auto collision and the rep out of the service department for Redlands auto plaza
Gaurnteed the work! The owner of the shop
Gaurnteed the work @ 100 percent. Without having the shop look at the repairs. Giving the green light! The repairs were done correctly. So I go down to the dealership!
Pay the rest of my deductible. I paid again
Their. In the amount of 160 dollars.
Got my reciepts! Yes I was over charged by 1 dollar! No I did not get my change back.
I am only legally responsible for the first 500 bucks for the repairs on my car! Threw Geico! Having full coverage with them!
When I drive my car home? My stero system would not power on! The alinement they did was horrible! The next day? I go to my car?
My alarm would not work. Tried to start my car. Would not start up. Yes before
Yucaipa auto collision and Redlands auto plaza service department got ahold of my car? There was nothing wrong with my car battery. Nor stero system!
Call back the service department for these issues! Was told by the rep! IF I bring my car back IN for repairs! I would be charged out of pocket! So I called triple A for service! Came out jumped started my car battery .
I drove it to regular auto body shop for all repairs! For over a week was left stranded with NO working car! My 3 year old son
With a disability. Could not go to his therapies! He has messed doctor appointments!
Bluntly I am ashamed to have you for auto coverage! yes even though Geico is paying for all the repairs! Now! That does not excuse the suffering you brought on me my family! Me and my mother were lied to
Who gaurnteed the work@ 100 percent
Without having his shop look at the work!
3 generations of military that have/​are still
Serving are country! That are insured with geico! Means nothing!
I am ashamed I referred any of my family
And friends and their families with Geico.
I would not want this suffering put ON
Anyone! As it has been put on me my child
With a disability! I have been lied to
Have had people try to do fraud with my good name with my car!
So anyone insured with geico!
Please take to heart my words!
Be wise! Do your homework with Geico claims! Do your homework with their contracted auto body shops! IF you find 1 red flag with that shop! Please run the other way! Get your car serviced! Where you can trust the shop and the Machanic word
Please who ever reads this review
Take to heart! Don’t buy a car from
Redlands auto plaza! The sales department does not car! IF they sale junk for car to anyone! They will NOT tell you! That the dealership charges HIGH interest rates
OVER charge on their loan for the car that is junk! I only have a sweet ride now?
Cause my regular auto body shop!
My regular Machanic has rebuilt the engine!
Please don’t use Redlands auto plaza
Service department either! They will screw
Up your car and badly! They are not to be trusted! They are immoral and unethical!
Yes the owner at Yucaipa auto collision claims it was just mistake? That he will stop sending clients to this dealership to get his clients car serviced? IF and WHEN he shows me by actions? He follows threw!
I can’t publicly nor privately tell document
He or his shop can be trusted either!
The first adjiuster assigned to my claim is just as morally guilty!

GEICO is possibly the worst insurance company I have ever dealt with, and I work in insurance. I cancelled my policy, because my rates dramatically increased after being a loyal customer with no accidents or infractions for the last three years. I have still yet to receive my refund for my cancellation and it seems that noone at Geico wants to assist me with this issue.
I would not recommend using GEICO. If military members are looking for better discounts, I suggest trying USAA or Metlife, both of which have much more stellar customer service and better rates for military members.

Honestly I’ve had the worst experience with this this company they say they save the military money but all they do is raise there prices unreal then when you get I an accident and the man from the other side with State Farm insurance states that it wasn’t his fault so now I have a Mercedes thought I just finished paying off and geico is so cheap and ignorant they denied my claim and there overcharging my grandmother to so I would recommend State Farm or Allstate!

I can’t even write, I’m so mad. Terrible rude rep, I was rear ended, accident not my fault by another Geico customer and she makes me feel like I am the one who is criminal. My back has been hurting since accident and she asks if I will settle this for $ 100. I have the flu for a week, too sick to see chiropractor, which I obviously need to see. My neighbors are accident lawyers and told me that this is typical Geico, especially if the two parties involved are from Geico.

0 RATING
I have been with Geico for 8 years now, with two ‘no fault’ accidents and I watched my insurance rate go up yearly. I recently move and my rates doubled
I’d be changing my insurance company.

I was in a minor accident, a truck driving by me hit my door.
I called Geico. They recommended that I take it to the adjuster and gave me an appointment 90 minutes from then.
I showed up, and the adjuster is IN the body shop (Oceanside Collision)
The phone guy had reserved a rental car from Enterprise and before I could fill out the one page form — the rental car guy had showed up — so:
in one room — the adjuster, the Body shop manager and the rental agent.
Amazing time saver
It was fixed perfectly in one week, I left the rental car with them and they returned it for me
THIS WAS SO CONVENIENT!!!
it is like Geico has it figured out — they are more than an insurance company, they are a problem solution company. Made the whole thing almost painless
thank you Geico
now, lose the freeking lizard, ok?
just kidding
lizard be ok

I’ll keep this short because the situation has gotten completely out of hand. GEICO’s policy holder crashed into the back end of my car as it was parked at 4:30am in a residential neighborhood in Carlsbad, CA. Because it was Sunday, all rental car places were closed except for the airport, and GEICO refuses to pay any airport rental fees and surcharges. Our initial plan was to drive back to Phoenix on Sunday!
I missed work on Monday which I need compensation for, because we had to go rent a car and get an estimate on mine.
Upon review, GEICO’s rep and the estimator at Toyota Carlsbad deemed the car totaled. The money paid didn’t cover my loan (my fault) but I feel that I’m due a refund on my service contracts and compensation for time missed at work, and the pain in the ass of buying a new car. Anyone that has gone through this process understands the time that is taken out to do this.
Moving on… after a week or so of crunching numbers and back and forths with the bank, I informed GEICO that I felt I deserved a little more. Not a crazy amount but it was exactly what I deserved. The rep, Carlos Caro, put me in contact with his supervisor, Richard Hoyt. This is where things got interesting.
He said he would call me back that day and it was the next day that I received a phone call. He told me that they had actually overvalued my car by $ 783, which is bull. He couldn’t tell me where they made the error and said that they couldn’t pay for time lost and things like that. Next, he says that even though I’m not due the $ 783, they are going to let me keep it anyways. Seriously? If I accidentally give someone $ 800, I would absolutely ask for that back. He threatened me by saying that if I dispute this settlement amount, he would take back the $ 783. Again, BULL
Two hours later, I received a call from Carlos. He says that his supervisor is stopping payment on the rental in 2 days. Seriously?! Their driver, UNDERAGE AND DRUNK (.14) WITH WEED AND COCAINE IN THE VEHICLE, drove right through the back end of MY PARKED CAR!!! Now I feel like I’m the criminal. I understand these things happen but they are absolutely not taking care of me, or their policy holders for that matter because I will have to go after them for this money in either restitution or small claims. Avoid Richard, avoid Carlos who is Richard’s puppet, and as a previous customer, avoid GEICO.

I was rear ended by a GEICO policy holder in January. He was drunk and sleep deprived, and I was in standstill traffic. The guy did pretty significant damage to my vehicle, and did a number on my body. To give you an idea, he hit me hard enough for my collision sensor to call On Star (a sensor that’s in the front of the car, not the back). Come to find out he was driving a rental car, because he had smashed into someone else, in another drunken state, just a few days before.
This is where things get really fun. He pushed the rear frame into my tires, so the car was not driveable. GEICO declined to tow my car, telling their loser policy holder that I had to pay for my own tow. Good thing I have AAA. They drop my smashed car off at my house, which means I need to arrange for ANOTHER tow to get the car to the shop. Since GEICO’s shitty driver was in a rental car, GEICO denied my entire claim up front, citing some protocol that GEICO has with Enterprise Rent A Car.
Since it’s relatively important for me to have a car, you know for little things like getting to work, I filed a claim with my insurance company. The car got fixed, I paid my deductible, which GEICO again denied a claim for, and used my maximum coverage for medical expenses. Luck was with me again when the doctor started sending me past due invoices (which the moron that hit me should be paying).
Fast forward to today. I get phantom calls from these guys named Bill White (ext. 5136), and Michael Aldridge (ext. 5113), who tell me Enterprise is supposed to be paying claims, BUT they still need me to call so they call ‘talk with me about this incident’. I call tweedle dee and tweedle dum back, and leave messages that are never returned (when their mailboxes aren’t full!!). Their extensions ring about a dozen times, sometimes they lift their handsets and hang up again. They love to call my house, even though I give them my cell phone number. I guess it works for them, they know I won’t answer my home phone, so they don’t have to worry about talking to me. To say their messages lack a professional tone would be an understatement.
This morning I sent them a demand letter (with my cell phone listed for contact) and told them the attorney I talked to said to warn GEICO I was about to retain counsel. That worked like a charm, Michael Aldridge called (the home, not the cell like I asked) within a few minutes of receiving my fax. He didn’t say anything new, same line about them denying claims, how they are fighting it out with Enterprise Rent A Car, blah blah blah.
Moral of the story, don’t get GEICO insurance, unless you like being treated like dirt, and if you are dealing with terrible claims service save yourself the headache, and get yourself a good accident attorney.