AT&T

I went in to get some information about the internet service that they provide, and I was very pleased with all of the information and help that I received. Not being very tech savvy I had a lot of questions.

First off, it’s already bad enough calling the 888 CSR number to get customer service. I got transferred I don’t know how many times and the calls were disconnected while I was on hold.
I so happen to be close to the this store in Poway, I walked in to only one employee working, while other customers were standing there helpless.
Some BS!!! Oh, did I mentioned I’m a 1 week NEW customer :)

Went I to find out about an early (2 week upgrade). As im grandfathered into an unlimited plan of course I expect to get the pitch for a new plan (that of course gives me less stuff for $ 35/​month womp womppppp. Now of course these employees are on corporate standards so give them a break.
I’ll be returning in 2.5 weeks to renew my contract/​get my new phone so we shall see how the customer service experience goes then– so far it ‘okay’

Just went to the store and got there at 7pm and the lights were off but a guy and a girl were inside; they were supposed to close at 8pm; I was there exactly at 7pm. The guy inside saw me but ignored me; then I knocked the glass door, he looked at me and ignore me like he didn’t care. He didn’t even approach to the door to at least say «sorry we’re closing early today» instead he ignored me and continue being on the phone while the other girl was standing by one of the doors inside.

Just tried to call the store in Poway for questions??? It’s 10am Friday, 18 July 14. No one picked up? Called AT&T directly. Exhausting automated service. Finally got in touch with the MANAGER at 252 Broadway, San Diego. She explained that she didn’t have the number to the Poway location. How is that possible??? It’s your company! Then she said that she would call me back with the number. It’s two hours later??? Nothing.
Either way, I’m done. Time to go with a service that treats it’s customers a little better than that. Why is it so difficult to reach a store directly? If you call AT&T ‘s 800 number you get an endless automated system. Pack a lunch! I don’t know about you but I don’t have the time.
Overall, I wouldn’t rate them as the best cell service. (my opinion) You judge for yourself. My contract is up and I’m going elsewhere. Maybe this experience is isolated but from looking at previous reviews, I’m not sure?
While we’re here: My top question for ANY cell phone service?
What exactly is an «activation» fee? SERIOUSLY.

Staff is very friendly, but I’m not happy with the time it takes to get things done. I ordered my phone and it took over a week to get it… To the store. The people are very nice but didn’t seemed very confident in what they were doing. There was one employee who seemed to put effort in but I still didn’t see results. I’m so frustrated. I paid for my phone and nobody seems to know what their doing. :-(ugh.
My phone three months later still doesn’t work right with storage and I am too afraid to go back and have nothing fixed.
I would never recommend this store to anybody.

Just got off the phone with a manager at AT&T in Poway about a billing on my phone. When I bought my new mobile phone, they didn’t have it in stock, so it had to be ordered. As the «manager» had to order the phone and have it shipped to me, she said she’d waive the activation fee. I did get the phone fine, but was later billed for the fee. I called AT&T customer service and they said I had to call the store where I bought it, so I did. The guy I talked to said he couldn’t help me and I had talked to a manager who was out to lunch already, and this is 10:00 am. The guy I talked to said he’d leave her a message to call me as soon as she got back from lunch. That was over a week ago. I called back today and got a manager. She was no help and said the fee is always applied, even after I told the circumstances. I said, I was promised the fee would be waived due to the phone not being in and it had to be mailed to me. She wouldn’t help, then HUNG UP on me! I had to call the customer service department again, told her the problem. She did apologize and credited me the fee.
Don’t go to this store, they lie and don’t return calls. Worse yet they don’t have any customer skills. Really hanging up on a customer???