If I could give ½ a star or a 0 I would. This business pulled a bait and switch, over charged for the equipment, and has had 3 phone calls from us… three weeks later still not a peep from the owner who was going to, «prioritize our issue and get right back to us.» Background: We were having issues with our NEST and it’s obviously cold outside so its needed to be replaced. I was in Scotland so my wife contacted Poulsbo Heating Company on a recommendation from our Realtor. We were told that the NEST had issues so he recommended the Honeywell 9000 unit which was WiFi capable. Said it would be just under $ 300 for the unit and he could squeeze us in with an OT shift and it would be about $ 200 for the install. Being that it was very late the labor charge is obviously acceptable. I just flew home from Scotland and we came back home. The company sent someone out as promised to install the new unit. Great so far. Now after the 1 hour installation takes place at 7pm at night, again awesome to squeeze us in, the employee leaves. Yes we signed off the work request as the pricing was spot on with what was quoted. Now the next morning I go to set up the WiFi on the unit and notice that its actually the 8000, which retails for about $ 150. Of course the 9000 is actually only about $ 200, not $ 300 like we were even quoted(who makes profit on equipment these days?) I called the company and said there must be a mistake with what was installed. No call back. My wife has actually spoken with the receptionist once and left a message another time; yet no one has called us back over three weeks now. Really poor business practice and we feel that we were taken advantage of because we needed help. Spread the word to not use this service provide and if you do be very careful and research the cost of the equipment before they are allowed to touch anything at your house.
Regina F.
Classificação do local: 1 Bremerton, WA
In response just seen by this company. I still have the emails, and you sir were abusive, attacking, and kept corresponding to me after several times stating I’m sorry, we are going with another company. I did not use your bids to seek out other lower priced, I shopped around as stated to you I was doing, and I have every right as a consumer to do so. You even went as far to say because I did not choose your company, we will never get things done from people in the county/area. Again, absolutely unprofessional and so happy I never chose you! Good day.