STS Tire & Auto Centers

I used to tell all my co-​workers to go to STS since they are located across Route 44 from our office. I have had tires, brakes, oil changes and inspections done there in the past. They were reasonably priced and NEVER tried to «up-​sell» me on things I didn’t ask for, like some of the other auto shops in the area. Then Mavis took over. I needed a NYS inspection and an oil change done so I dropped my car off. The staff appeared to be the same so I expected my experience to be the same as well. They called me to say that I had a brake light out and it would be $ 10 to fix it so they could finish my inspection. Of course I agreed. Then they said that my air filter was dirty and they recommended installing a new one for $ 20 «to improve my gas mileage». The old place I used to go always tried to tell me the same thing and I always said «No» but I trusted STS so I decided to say «Yes» to them and get it done. Then they told me «Based on the mileage we recommend having your brake fluid flushed» for $ 79 «What could happen if I don’t do that?’ I asked, having never even heard of this service before. «Moisture could have gotten into your system causing the brake lines to deteriorate and they could collapse» they told me. I have been teaching my 16-​year old son to drive in this car and all I could think of was him driving and suddenly having no brakes. So I agreed, even though that little voice inside told me I was getting rooked. When I informed my husband about all this he got pretty upset because he knew they were just up-​selling my on stuff I didn’t need but it was too late at that point. So I paid close to $ 200 by the time all was said & done. That was on Monday. Friday afternoon my son was driving us home after school when he got pulled over… for having a brake light out-​the same one that they supposedly fixed on Monday! I was FURIOUS! I went straight back to Mavis and shoved that ticket in their face. They fixed it free of charge and told me to keep an eye on it because either I had an electrical malfunction or they «just got a bad batch of bulbs». I am pretty sure that they did nothing more than slap an inspection sticker on my car and charged me almost $ 200 for services that were never even performed. NEVER EVER GOING BACK TO MAVIS!

I recommend STS in Poughkeepsie. I had a good experience when I picked up a screw in my rear tire. It was Sunday afternoon, 1.5 hours from home and they were open!
The receptionist was pleasant and the mechanic was effective. The price was reasonable, less than $ 17.
The only thing I would like to have is proactive communication directly from the mechanic. I had a few questions, didn’t get to ask all because I spared the receptionist a few more trips into the shop.

This is by far the best place to take your car in the Poughkeepsie area. Been here for oil changes, tires, breaks, roters, inspection and service lights. It’s more than just bringing your car to get fixed they care and want it done right. They dont try to get you for everything and I’ve never left wondering what they did. Good work deserves credit, and these guys deserve it all. The guys are great at the counter and the technicians are just as hospitable. I would recommend this place to anyone and everyone

I’ve been here many times for oil changes and small maintenance on the car. I’ve always found these guys to be very knowledgeable, helpful, considerate, and never looking to swindle you, unlike so many of the local repair shops. I actually prefer taking my car here over the dealer, because these guys at STS actually care and know what they are doing.

My car broke down on the way into Poughkeepsie last weekend, and these guys were the first place I landed… not so good.
Admittedly, I walked in off the street about 45 minutes before closing time on Saturday. But still… the guy at the desk wrote my name on a piece of paper, took my key, and walked off leaving me standing at the counter. 30 minutes later, he wanders back out and tells me he will call me. Seriously? You couldn’t tell me this 30 minutes ago?
I ask them if there will be a diagnostic fee or anything like that for looking at the car. «Nope, we’ll just call you with an estimate.» Ok. After getting their estimate (a whopping $ 700 for a brake job) I told them I’d be towing the car to another garage. «Sure, there will be a $ 40 diagnostic fee.» I tell them there won’t be since I specifically asked that when I dropped off the car and they said no.
All in all, a somewhat sketchy experience. Not the worst I’ve seen, but a long way from the best as well.