American Heating and Cooling

I’ve used these guys for all my heating and cooling needs over the past few years on a couple of rental units and primary residence and I can confidently recommend them to anyone. They do great, honest work and the staff is very polite which is all comforting when you invite a stranger into your house.

American Heating and Cooling has been taking care of our grumpy boiler system and a/​c for over 9 years. They’ve done right by us, taking care of problems promptly. They have gone over and above when our 3 year old boiler stopped working suddenly and were able to connect with another good company, J.D. Johnson of Poughkeepsie, to honor the warranty. They explain things clearly and are honest. What more can you ask for?

I typically review based on consistency. You have to be really bad for me to give a bad review off one experience. And here we have American Heating and cooling in Dutchess, really bad.
I called to get my AC checked out. Basic stuff. Check the outside equipment, check the inside blower. For some reason the guy wanted to get into my crawl space. I wasn’t home and told my wife before I left, «There is no reason to go in the crawl space. Just show him the outside and the furnace room»
According to my wife he tried to get down to the crawl space (It’s difficult. It’s sealed up and you have to move some trimming and it swells in the summer and takes some work). After 15min he says he can’t do it, we have to do it and he’ll come back. Fine.
What’s this? A bill in the mail, from American Heating and Cooling for over $ 100 bucks! Yeah, you see they charge one hour minimum. I spoke to the owner and stated my case. I said I could understand paying something but over $ 100. And that’s why years later I’ve never called them for and work on my house and always always be sure to let people know about my experience.
Yes I could have fought it in small claims court but that’s how they choose to do business and I think it’s more important that people realise this than me getting my money back.