Victoria’s Secret

I went to the location at the Washington Square Mall earlier this week where all the employees were nice and friendly and helpful. I go to this location at Clackamas, and I get the complete opposite. There were no smiling employees when you walk in. There were no greetings or questions if I needed help or a fitting or any recommendations. In fact, I didn’t see any employees on the floor. I walked to the bra that I wanted that I didn’t purchase last time, and I found it in my size and the color I wanted. That’s where they get that one star that I’m required to give them. That’s it. I brought my purchase up to the register. There were two employees behind it and no line. One was on the telephone with her back to me. One was pushing buttons on her register. I said, «Hello,» and the one on the register looked at me. No smile. No words. Nothing. Then, after a long pause, she asked if I was ready, and she rung up my purchase. Throughout the entire transaction, she made me feel like I interrupted something really important and was a nuisance. Overall, other than getting a great bra I really wanted, I would not recommend this location. They seriously need new employees… or at least, a major schooling in customer service.

I have been in here multiple times and realized they must use the same hiring criteria for each person they select. No smile? Check. Chit chat behind the counter during a rush? Check. Don’t stock items? Check. Leave the dressing rooms in shambles? Check.
Finally I decided I can get what I need online and while they do send offers that force you to go into a store to get FREE items, I’m not willing to spend my money at a place where the cashiers and staff act as if I am somehow doing them a favor by being there.

This review is for the clackamas mall location. I’m very disappointed with their ability to fix or correct THEIR mistakes. I went in to make a online exchange and the next day I woke up with an email confirmation saying I returned the item. Which i did not do so I had to waste another couple trips just to have them figure it out. I left with nothing but a customer service number. They couldn’t do anything even though they are the ones that messed up. Though the lady was being nice and attempting to help, I was left frustrated without my purchase. Then I went in to exchange the sports bra and after a week I haven’t gotten any package or any refund money. They took my 40 $ sports bra and gave me nothing back. So I called the customer service number and it was quick and easy, they took care of the stores mistakes and didn’t charge me extra. DO NOT GO into the store to do any online order returns or exchanges, they mess up your order, instead call 1800−944−7467, they will take care of you!!!

Since all of the VS stores sell the same meh-​quality merchandise, I’ll do my best to write about this store’s customer service instead. The girls that work here are friendly and helpful. All of the girls, all at the same time, all friendly, all helpful. Um, calm down, I just told you I knew what I wanted. I had four sales associates on my tail before I could even orient myself. When I told them I knew what I wanted, they didn’t stop. They hovered like little perky boob-​happy helicopters. I understand they’re just doing their job, but seriously. That’s more annoying than it is helpful and I ended up leaving and going to Macy’s (where I got 3 bras for less than the price of one VS bra, and they’ll probably last longer, too.)

If i could give this 0 stars I would. I braved Victorias Secret on black friday and purchased a $ 75.00 gift card and asked for my free gift (a VS bag) with purchase. I was informed that the bag was not available when gift cards were purchased. This was noted no where on the sign. I contacted the company about the problem and was offered a crappy 20% off my next purchase and got a bunch of BS reasons why they couldn’t fulfill their promise. I will never shop there again.

There’s far too much pink (especially hot pink) and lazy design to really appeal to me (polka dots? Ummm), but I managed to find a very cute lavender bra in the bargain bin with lace in the front. I’ll give it a pass.