Verizon

If there was an option for less than 1 star id leave it. They’re fraudsters and I’ve reported them to the better business bureau.
Long story short, I signed up for a phone plan, never got a phone connected because of their ignorance of compatibility. Was told suspending the plan until I got a phone would keep me from being charged.
Not true. I was billed. Told phone cs agent the story she said she’d take care of it with a credit.
A week later was told I still owed money. After referencing call time, and explaining the case was told by this agent I could get 50% off the balance I was told by in store guy I wouldn’t have, and that I didn’t have to pay at all by the first phone agent a week prior. I said no I want you to make right what I’d previously been told.
Long story short I was told by a 3^rd phone agent that it could be resolved by having them buy out my current phone plan. I just needed to go into the store.
Days later when I did, I was told the promo to buy out my current plan had just ended and they couldn’t do anything. After the in store manager met with his people and looked at my acct for 20 minutes or so he said the only thing they could do was offer me 50% off the balance.
Oh and btw, no one will give me a way to talk to the first phone agent who I spoke to who said she would take care of this. I’ve asked for any form of contact info.

Went casually to check out a phone with my sister (just killing time really) but ended up buying a glass screen protector from Haley, she was very pleasant and helpful.

Slow, slow, slow! Major wait even you make an appointment. What’s the point of having that option, if you still have to wait 30min just to talk to someone?

I’ve been here twice and both times received great service. This last visit was exceptional.
I had gotten a refurbished phone from Verizon and needed the screen protectors. I struck out at a couple of Verizon stores or retailers. Ugh! I can order them on Amazon I guess, but they’re difficult to install.
This store had them and the very nice woman working at the counter was so kind as to install the screen protector for me. I think her name was Nicole. Huge props for being so thorough, polite, and helpful for just a $ 9 sale.
Bummer they didn’t have any cases for my phone.

After ten years of service and phone buying, I’m happy to report good tidings for this business /​chain. I’ve always enjoyed the customer service, and today was no exception.
This location is spacious, but the limited seating is a bit of a puzzle because folks without an appointment can have a longish wait. To solve that, just phone ahead for an appointment – that’s never failed for me.
I’ll keep coming back.

Getting the information was fantastic, except it wasn’t true.
⁵⁄₁₄ conversation with employee zach: I asked. «Is there a deadline for the samsung galaxy 6 trade-​in? ($ 100 credit for any working smartphone)
him: «Hmmm, I don’t know of one, so let me check.»
He checks with fellow employee, who must not know either, because then he comes back and says: «No, there isn’t any deadline, so right now this promotion will just be going on for a while.»
Come to find out, the deadline was three days later (⁵⁄₁₇). I brought my phone in today (⁵⁄₃₁) to trade, which of course they won’t allow me to do. Sorry, you missed the deadline. How aggravating. They would not cut me a break on anything else despite the error. When I asked zach about it again, he responded with — «I would never say anything like that, because I know all about these trade-​ins, and they always have a deadline. Sorry.»
Thank you for keeping me completely misinformed. you couldn’t be bothered to actually check.

Worst customer service ever! Tried to rectify a problem that happened in the store. Even though the store was empty the manager acted like he was ticked off. I asked if he was having a bad day to be sympathetic. We all have them. He replied, «I am now!» Couldn’t believe his sarcasm. I opted to cancel the contract for $ 175 on a tablet I got for $.99 instead of paying the $ 75 restocking fee for a contract that I had no idea that I had been signed up for. Who needs a $ 10 monthly service fee for a tablet they can use with Wi-​Fi for free! He then accused me of lying about not knowing about the contract and wanting to return the tablet because I didn’t use it. Wow! Can’t wait to switch to one of those carriers that buys out your contract fees. Been with Verizon for 10 years and I have 3 lines because they were the only ones that serviced my home in CA. Now that I live in Vancouver, WA I can say Goodbye Verizon.

This place is like waiting at the DMV but with less seating. The customer service was pleasant but had no clue on a lot of the devices they carry.

worst service ever, went in to buy a new phone plus already have another on the way in the mail. was covered in false information. was told apple is junk after first update and designed that way, forces ya to buy new. I don’t believe this to be true. The 5s i bought 6 months ago wont hold a charge. its under apple warranty plus I have insurance through Verizon. still no help. go to a store with knowledgeable staff, the sales girl here and her manager knew ¼ what my 13 year old knew about their products. bad and bad. Funny part is I made sure to bring $ 1,000 with me to secure my girl a phone, her 4s stopped working last night.

Mid-​Westerners and old people like Verizon because they have more money than sense and their colors are red…
Verizon is Abercrombie & Fitch — overpriced and doesn’t really know what it’s doing. «yeah, we sell shirts…» Plenty of people sell shirts, and for lower prices and better quality.
In this day and age of the Cell Phone Carrier Wars, Verizon doesn’t seem to have a direction. They’re relying on old adages like «our service is best!». Guess what? Almost every cell company — from the big boys to the little guys — offer the same service and lower prices.
This particular store is odd. OK, everything on Jantzen Beach is odd, but still. The employees think you can’t do your own research, or I don’t know, Google in the store to call them on their BS. They eyeball you like used car salesmen and use the same stupid and trite tactics.
I would avoid this store and avoid Verizon, unless you like frustration and throwing money away. If that’s the case, I’d love to sell you some shirts…

Wasn’t impressed by the customer service– didn’t mention or offer anything that the verizon lady over help center did for me. probably because I’m younger and was most interested into switching to a prepaid plan.

Came here from out of town and received by far the best customer service from Amanda! She was extremely helpful!

Just want to provide an update, considering the evening I wrote the first review, I got a response from a store employee apologizing and asking how they could help So I was impressed by the swift initial response; however, my prompt response has since gone unanswered. Why ask in the first place?

Kati helped us on the phone and in the store. She is awesome! We spoke with Lisa, too. She speaks Spanish! Wheeee! I love my new phone!
I highly recommend this VERIZON location. Plus, they had the phone I wanted when the other locations didn’t.