Car Toys

These guys are incredible and so extremely helpful! I was helped by Cory, Garrett and Randy and they were all super friendly and I experienced great customer service! Will be back again when I need car toys and service!

Just paid $ 44 for a wash and vacuum, they were nice enough but man what a bad job, check out the rim right after getting home. I did a quick walk around before i left but i shouldn’t have to call this out. Now i have to spend another 10 min cleaning car, this is a real problem in Oregon no good car washes at a decent price. definitely wont be going back

Spent $ 25 for cables and a service they claimed would work. Tried it to no avail. Went back later only to be told that it would cost me another $ 10 for them simply to «take a look at it.» Absolutely unhelpful and none of the three employees seemed at all like they cared that I was asking for help. I’d give them 0 stars if I could for driving thirty minutes just to hear that. Left utterly disappointed never using car toys again.

Auto detailing department was friendly and attentive. I was in a hurry and they got it done fast, without sacrificing quality. My car has never looked so good. I got my money’s worth.

Keegan Jones did a wonderful job detailing my car. It was a HARD job, but he went at it with a good spirit and lots of elbow grease. Really appreciated him!

Bought a groupon for interior detailing. My car had been stored for a couple months and had sustained some serious mold. Car Toys went above and beyond to the point of taking off a door panel where extra mold was hiding and growing! They also did an ozone treatment to help take care of the mold problem. Troy the manager was very customer service oriented and the staff was extremely friendly and helpful and courteous. Thank You!

I haven’t used a CD in a car in 10 years and these guys were bent on selling me a deck with a disk player I would never use. I wanted something to which I could stream my phone. They said «that new stuff» wasn’t available until they sold through the existing products. Since CarToys is a big chain, I thought they would have current products. They kept pushing models with features I didn’t want. Since they weren’t helpful we left.
I went to a locally owned shop in Vancouver (Audio Source) with the similar prices but MUCH better customer service. They listened and then showed me products from three companies that were diskless. We were in and out in under an hour and streamed music all the way home!

Bought my audio system and back up camera in April by Aug my back up camera went out and was replaced after 4 hrs of waiting. It’s now Dec-​2015
8 months after I bought my system, now my stereo went out. They tell me my pioneer stereo will have to be sent to the manufacturer to see if it will be repaired or replaced. Est. wait time 8 weeks. I will never buy from them again but sure I will waist more of my life in their waiting room. after spending 1500.00 on the system you would think a failed system would be replaced in under a year no B.S.

You know it isn’t so much that this place tries to up sell you every time but it’s the fact that the manager there keeps reminding you of how long he’s been doing it for. I don’t care how long you’ve been doing it for. You’re charging me $ 800 for a $ 350 job. I’m from Los Angeles California and they don’t charge you those ridiculous prices. «My installation is backed for life» he says. I honestly don’t care. My brother has been installing stereos for years as well and my friend has a shop in Cali. This place is a complete rip off to the unsuspecting client and it’s sad and shameful. I’ve been upgrading stereos and equipment since I was 19 I’m 38 now. I know a con when I hear it. The guy was rude and when I asked to speak to a manager he said it was him. I was like wow! Over priced electronics mixed with poor customer service is a recipe for disaster. So if you enjoy getting ripped off come on down to car toys they don’t seem to have a problem taking your money. After that call I spent the afternoon making calls and believe me when I tell you everyone was way cheaper. As for you Mr. Manager that has been doing it for 9 years I think you said. Guy in Vancouver who is cheaper from NBA Car stereo has been doing it for 32 years. So I guess he wins my business.

Make sure to pick up your car in the daylight so you can see everything they have missed. I purchased a full interior detail via groupon. Of course when I dropped off my car they tried to up-​sell me on a huge amount of items. Maybe if I had purchased these items, they would have completed the items I already paid for. I made the mistake of picking up the car at night. I wish I had gone during the day to see how bad of a job they had done.
My cars are already kept clean, so this should have been an easy job. All surfaces, carpet, Windows, and floors were to be cleaned. I had to finish up everything. I’m pretty sure all they did was vacuum, spray over-​oily product over everything to make it shine, and called it a day. The cup holders and other places were still dirty. The grease used on the dash was on the windshield. Some door jambs still had dirt/​dust. Overall, a terrible job. I could have done what they completed in an hour and saved $ 75. Had I spent the $ 150 they originally charge, I would have lost it. Instead, word of mouth is strong. Do it right the first time.
I’ll never go back and will recommend others against it.

Sold me and installed a backup camera that wasn’t compatible with my older Car Toys radio, but told me no worries, easy fix, just call the company, order the part, then bring it back and pay them again to install it. Called the company and the part is not sold anymore. Went back to Car Toys and while working with another salesman, the original came over and said «It’s that part there that’s discontinued», on the website. IF HE KNEW IT WAS DISCONTINUED WHY DID HE TELL ME TO CALL THEM AND BUY IT?! Now the only solution to get the same features I currently have, is to buy a new radio, installed over $ 1000. Buying the new radio somewhere else and have them finish the work, NEVER going back to any Car Toys!

Brought my new used car in to be detailed. I had a Groupon and I’m never sure how the service will be with a «coupon» but it sounds like they get them all the time. The package didn’t come with comprehensive seat cleaning and because I had pet hair, James recommended a more thorough cleaning for the front and back seats. He got me a discount and I’m glad I did. My seats look brand new and my car smells clean and disinfected. Every nook inside is nice and shiny! Not only did they do a great job but the time they quoted me, 6 hours, was spot on. We dropped the car about 10am and James called at 4pm. I would recommend giving them a full day so the steps aren’t rushed, especially if you have a larger vehicle. Great value and service for the price. I’m considering their exterior detailing next!

Ashley did a great job on my car and literally helped save my cars life. Would have given a large tip if he was allowed to accept one

This is an update regarding the service I received at Car Toys. I’m not sure if my previous post shows up on this review. I received a less than satisfactory service job during my last visit to Car Toys for a detailing on my Nissan. After I posted a negative review, I was emailed by a customer service rep offering to redo my detail. I eventually spoke with the Regional Manager who was extremely helpful and rescheduled my detail around my schedule. When dropping my car off for a second time, I was helped by Garrett and his team. 3 guys came and looked at my car prior to the detailing and although they couldn’t help with all my problems (stains on the roof, etc…), they offered their advice and gave me numbers of contacts they knew who could help for a low price. Garrett was extremely helpful and did all he could to accommodate my needs. I had a Groupon which included the interior detailing of my car, not including a seat stain remover (or something like that). When I picked my car up that evening, my car was stunningly clean. TEN TIMES better than the service I received the previous time. They even washed the exterior of my car which was not included in the Groupon! 5 stars for the service I received both in emails from the Regional Manager, Lisa, and from the Jantzen Beach Car Toys store. I don’t know what happened 3 months ago, but I will definitely be back to see Garrett for my car needs.

Did a very high quality, thorough detail of my car. Didn’t miss a spot. Equally good was their service — someone was there and let me drop off my car before they officially opened, and they kept it garaged over night until I could pick it up. Josh wanted to make sure I was pleased. Professional and friendly. I had no idea Car Toys did detailing until I saw them on Groupon; well worth the money.

Sales staff was nice, selection was good pricing on par with local market. Was quoted 1hr wait time, it ended up taking over 2 hours. On a side note, the indoors waiting area smelled like powerfully perfumed urinal cakes. I came in for the convenience and I suppose it was still more convenient than waiting for Crutchfield to ship the stereo and installing it myself. The stereo works well. So yeah, it could have gone a lot worse, could have been better too. It’s a solid 3 stars.

After a year I needed to final use the service plan that I paid for protection from what the salesman said was from dropping into water to failure. Well now an internal part on my keyless entry system remote has failed and they are refusing to replace it.

Went and had a stereo and speakers installed as well as an alarm and they tackled that in no time not to mention they do great exterior detail work too I was pleased.

Chris and Keegan did a wonderful job with our car detailing today. The car looks amazing. Thanks guys! We will be back.

Chris did an AMAZING detail job on our Suburban. We are a very busy family of 5 who frequently eats on the run and picks up muddy kids from games. There was smoothie in the carpets, crumbs and dirt everywhere and I dont know what was in the seats. Now it looks and smells like new! Thank you Chris!