Trophy Warehouse of New England

Horrible customer service and horrible communication skills. I needed name tags made for my business, so in an effort to keep money in our local economy I wanted to shop locally, and called Trophy Warehouse on Sept. 18^th to placed an order. I was told that I should e-​mail the order, which I did, so there would be no confusion about spelling of names. On October 23^rd — I had not heard anything from them — so I e-​mailed them to ask if they were ready to be picked up. No response. I then called on November 20^th — spoke with Steve — who told me that they do not tell people when their orders are ready — people should just come in about two weeks after the order. I asked if they could be mailed to me — he said yes and that I should e-​mail my address — which I did and asked if they had my credit card number still on file from other orders I had done with them. No response. UPS showed up today — with the name tags and an $ 11.00 COD charge. I called Trophy Warehouse and spoke with Steve again to question why I was charged this and not told about it and they told me that I do not do enough business with them to send something with an invoice. I asked why no one responded to my e-​mails — or called me because I was more than happy to pay them with a credit card number over the phone. He told me he does not check the e-​mails.
Shoppers: find another local place or go online.