Trailhead Credit Union

Great bank and very friendly people

Okay, wow. Default information — I work for a bank and worked in a branch for 6 years. I know what good customer service and a nice branch looks like. I have spent a lot of time and energy trying to make that happen where I worked.
I stopped in here because this branch is a shared branch for my credit union, where I was paying off my car.
When you walk in, you get a feeling of warmth. It just has the right lighting and set up. We were greeted and I was able to talk to a teller right away. She discussed my request with another employee (maybe a manager?) I was processed right away. They have Topaz e-​signature pads to confirm deposits and the signature with the deposit amount and new balance prints right on the receipt. That is NEAT.
I needed to have something faxed, which they were more than happy to do. And wait for the confirmation. They chatted with me about this and that. It was pleasant and I’m not even a member.
They have a wall sized chalk calendar on the left side of the room with all sorts of events around the neighborhood and Portland, from games to meetings. Super innovative idea.
The waiting area has calendars, pens and magnets. I took a magnet, because I want to keep them in mind and a calendar because they were gorgeous Oregon themed calendars.
In the entry way they have a Little Free Library to take a book and leave a book, which is REALLY cool. I love seeing that type of thing.
They only have two branches in Portland and if they expand, I will get some accounts with them. I am impressed with their service, their technology, and their community feel.

This bank charged me for something two weeks after I purchased it. That is just crazy. I talked to the company I had bought something from and they told me TWO WEEKS was way to long for their charge to go through. I have lost my faith in banking establishments because of this bank. Totally irresponsible. They couldn’t handle that I was angry about my late fee as I have been carefully watching my account like a hawk week to week to make sure that my payments and budgeting are precise. They let me go because of their bad service. I don’t expect anything from this bank and don’t recommend it at all.