The Home Depot

I know this is a big box store, but I rate this place high because it seems like pretty much all of the employees here know how to point you in the right direction unlike some other home improvement stores in the PDX area I have been to. I have come here numerous times for a variety of things and am always pleasantly greeted and helped if I need it.
The aisles are kept clear, which always seems to be an issue in these kinds of stores. They have pretty much anything you need for fixing anything around the house, and prices range from cheap to spend depending on your preference. This location also has lumber cutting service which is also helpful — very cheap as well.
Yes, I like to shop local, but I also like to save money. Come here and I’m sure a very pleasant customer service employee can help you find what you are looking for, whatever your price range may be.

Great customer service. Needed help in the plumbing department and found a great, resourceful gent right off the bat. While I’m sorry I didn’t get his name, I’m happy to have had such excellent service. They were out of several things I was looking for, so I can’t give them a full five stars but I’m satisfied with my visit outside of that.

Home Depot never fails to disappoint me every single time I show up. No one who works there and I mean no one knows the first thing about what they’re doing, what they’re selling, or even where anything is located. I wish the store were a grassy field or a forest it would be more useful and much less of a blight on humanity

I was waiting for assistance to get a paint color mixed for me. Even though there was 3 sales associate present, no one acknowledged me even though I made eye contact a few times. It was very disappointing, as they continued to converse amongst themselves. Needless to say, I will be taking my business elsewhere.

Unless you already know what you want and don’t need any help getting it… I wouldn’t come to this location. They had about six or eight people at the registers and several people at paint center. I walked around trying to find someone in plumbing with no help whatsoever when I called customer service to have someone send someone over I ended up waiting where they told me to for at least 20 minutes before eventually just leaving because I don’t have that much time to spare if anybody was going to come
Also the lady at the customer service who said she’d send somewhere over seemed annoyed at me that I was even there

They always are a bit expensive, but they have everything. Often they are the only place that have what you are looking for for your home improvement needs, other than looking online. Their online website will often shipping anything you need for free. They also make it easy to return goods.

Home Depot is such a wonderful addition to the world. You can get all kinds of things for your home at such low prices. This location has the added draw of light rail access since it is part of Mall 205. The staff here are numerous and the store is huge. Lots of places are available to park nearby.
I’ve been here to get supplies for my hardware class in order to take apart computers. There was a gentleman who helped me find all but one item that I needed, and where to get the one item that they didn’t have. The prices here are good, even as low as Amazon at times. Also, I was impressed with how at a later time when I was looking around, they had lots of internet of things devices.
Take a good look at Home Depot.

Though unsurprised by the reviews of my fellow Portlanders, I had to interject in order to give credit to some outstanding employees at this Home Depot. My wife and I had a simple, albeit unorthodox task on our hands. We need to shorten some unique screws and didn’t have the tool at home to do it. First, we inquired as to whether they’d do it for us. Nope. Too risky, plus they’re used to wood and things, not chromed stainless steel screws. Near the end of our ropes, we spoke with a gentleman in Hardware, Greg was his name I believe, and he was super helpful. We were pointed towards the Dremels, which we had considered previously. We chose a low-​mid level model only to discover that they were out of that particular choice. Craig and Randy were extremely helpful also. One helped us by allowing us to upgrade models at no extra cost, given the model we wanted was not in-​stock (due to a recall). The other helped us when we had to return with the same upgraded model. Arriving home later that day, hours after our purchase, we were dismayed to find that the model he had upgraded us to just happened to be a returned package. As such, we were worried that things may be missing, and found some items to be stuck together. We returned this to HD the next day and were then helped immediately by Randy, I believe, who showed my wife and I a few pointers with the Dremel, inspected the contents of the carrying case to confirm contents, and helped reassure us.
We have been to a Home Depot many times and been frustrated at the lack of service or knowledge, but on this day, Home Depot did what they should do and helped us tackle a problem.

The missing star is only because of one particular employee. My boyfriend and I are working on a shelving unit and needed some wood cut. We had 8 cuts that we meticulously planned on a piece of cardboard so it would be easier for the person cutting our wood. (Btw the wood wasn’t actually the size it said it was on the label so check yours before you buy!) The employee with shaved sides and a blonde bun seemed very bothered by us. He clearly had no interest in helping us. You could just tell he was very annoyed and in a hurry to get us out of there while throwing our pieces around. He barely spoke the whole time and made very rough cuts into our wood which we will have to work harder to sand.
The gal named Rosie helped us cut the bigger pieces and she was very personable and helpful. Not bothered by our very carefully planned cut list at all. Her cuts were much much smoother and she actually smiled unlike the other employee.
All the other employees who helped us were very friendly and helpful. The store was clean and the gal who checked us out was friendly too. The store seemed to have ample things stocked. It’s big! So don’t be afraid to just ask where things are!

I have never been treated so poorly in my entire life by an employee. I asked for help from some old guy who was pushing a cart with nothing on it. He paused and said does it look like I have time to help you, I chuckled thinking he was joking I said are you serious and he stated what does it look like, then I said okay I’ll ask someone else and said wow that was unprofessional he then mumbled effing b. I turned around very quickly and asked for his name three times and he kept walking I said thanks for calling me an effing b. He starting screaming «if I called you an effing b you would know it. «in front of another employee and a customer. Went and got the manager and found that employee. I hope he never talks to someone that way again

I live in between this Home Depot in the 205 mall and the one in Clackamas. The Clackamas store has plenty of knowledgeable help. The 205 store may be the worst Home Depot on the planet for service. The have a bunch of kids working there who seem more interested in socializing with each other rather than working. Also, they are CLUELESS. I actually don’t blame them. Obviously, store management doesn’t train them nor supervise them.
Do yourself a favor. Avoid this store like the plague and go to the Clackamas store.

5 stars for having an easy to navigate store with good prices.
2 stars for having competent employees in each department that can preform their job.
This is my third Home Depot location to visit today and not one of the stores has had an employee that can cut a piece of pipe, find someone who can, or even add oil to a pipe cutting machine. Disappointing.

Came here looking for Hog Ring Pliers.
I know right!
Hog Ring What?
I didn’t even know what they were called when I walked in. I have used them in the past for making Crawfish Traps but had no clue what the tool was actually called. I did know they were not called, «that thing we put the traps together with». As that is what we called them back then. After looking around the hand tool selection. An employee asked, Can I help you? I laughed a little thinking about how I was going to explain myself. So I attempted to explain what I was looking for and the friendly employee took me over to the electrical department and showed me what he thought I was talking about.
I explain again and a 3^rd time. He takes me to another employee and tried to explain what I was looking for. I stop him and explain it all over again and he mutters something about Hogs and the 3 of us are on our way to yet another section of the store. Passing another employee, the mutterer asks him do you know where the (mumble) Hog (mumble, mumble) is. He guesses and were off to another part of the store. The 3 of us are now in the Fence Area and bam… «Hog Ring Pliers». I would never have found them on my own. The service is great. I like how they actually listened to a guy who didn’t have a clue and helped him find exactly what he needed.

Home Depot just lost me as a customer, which is sad because I’m a contractor that has primarily purchased my materials at this store for the past 8 years. I’ve noticed that customer service has declined drastically in the past few years. Today I was in the store and purchased some lumber that was on sale and an employee wouldn’t cut a 16′ board in half for me on their radial arm saw so I could fit it in my vehicle. I offered to pay for this service, but he said that he couldn’t cut it for me because it was on sale. He went on to say that if it wasn’t on sale, then he’d be glad to cut it for me. This is a service that they gladly provided in the past. Anyway, its time to cut up my HD Pro card and go to Lowe’s.

Who doesn’t love the smells walking into a hardware store? I love walking down the aisle with all the wood. It’s one of those comforting things. Reminds me of going to hardware stores with my father when I was little. In Edison, Nj there was a place that was called Rickel’s (long gone now) that he used to take or drag as sometimes the case was, me and my brother on Saturday mornings. Wandering Home Depot or Lowes, I get those old memories.
I always find a new tool that I want and I’ve found every random nut and bolt that somehow has made it onto my motorcycle. Higher gauge, better quality the bolt. Today was a day to purchase all-​purpose gloves for work. Gotta save the hands from cracking somehow.
Anyways, most all Home Depot’s have a similar layout, this one is reversed from the one’s I’ve usually been to and it’s not a stand alone, it’s part of a mall with Target anchoring the other end. The mall itself, is kinda sad. Quite a few empty stores. But as HDs go, it works.
Got in, got out and I have some good gloves. Enjoy.

While looking for a new front door to my house, i went to HD and spoke to a very friendly guy named Jim who said to get the frosted glass I wanted, I’d have to get a custom door. Fine. He worked up a quote of $ 900+ dollars. But, told us that it if we waited till next week the door would be on sale for 15% off but he saved the door info and had us go to the customer service desk to pay for the measuring fee.
We scheduled the measurer/​installer but it was after the sale. So I went back to HD and spoke to a woman (can’t remember her name) and told her that we scheduled the measure but it was after the sale ended can we still get the sale price? She said Jim was mistaken and the doors were currently on sale. But since we had paid for the measuring during the sale we were fine and would still receive the sale price.
The guy came out and measured. Now i go back to finalize the deal and order the door. The guy who helped me has Mike. (This is now 3 trips and three different people I’ve dealt with) He says that There is no sale and never was a sale. That was for a different market. And the two other people I dealt with were wrong.
Okay so we were going ahead with the door anyway. We get the door ordered and just before we leave, I look at the paperwork and it says clear glass. I told Jim that the whole reason for getting a custom door was that we needed etched or frosted glass. He goes to put that in the computer and it shows no option for obscure glass of any kind. That would have to be a SPECIAL special order.
After an additional TWO more trips to the Despot, We find out that the frosted glass will add an additional $ 700 to our order! Our original quote of $ 900 became a $ 1600 door because we want a plain etched glass.
Now I just want my money back for the measure. Lowes has a door that has etched glass for $ 830. Pacific Western has an etched glass door for $ 825.
I’m mid way through a complete remodel of a mid-​century modern ranch. If HD doesn’t want to refund my $ 30, then I’ll do all my shopping online, Lowes, Mr. Plywood, or anywhere EXCEPT Home Depot. It’s a shame, Home Depot is so conveniently located and Lowes is not. But, I can’t with good conscience give them anymore of my money.

This is location is close to my home and so very easy to get in and out of. I must say that it is easier here then at other locations to actually find someone to help you when you have questions. Competitive prices and it’s generally very clean and non cluttered.

This Home Depot is extremely worthless. I’ve never seen so many employees in one store all looks so confused by life before.
First off, I have NEVER had anyone at Home Depot not accept my military ID for a discount… Ever. But the lady at the service center said that haven’t accepted spouse/​dependent IDs for discounts for a while now (well, except for 4 times a year). And like I’ve already said, I said to her that I’ve never heard that before. So she took her time to find a sheet of paper that showed 3 different kinds of military IDs and which ones not to accept. Awesome. Why give a military discount at all then? If you don’t care about helping the loved ones of people that fight for your freedom, why pretend to care about helping the ones that actually fight for your freedom? Let’s imagine this scenario: «My husband is deployed and I need to fix _​_​_​_​_​.» «Too bad he’s not here to show me his ID, you would’ve gotten 10% off.»
Now, let’s get to the real story. I have to be at work by 7:30am, so I leave my house at 6:45am. My boyfriend can work on our house today, so we went to go buy supplies last night. Since it was later at night, we didn’t have access to his dad’s truck to get the sheetrock and lumber to our house, so we asked a cashier if we could buy now and pick up later. She said they do that, but we’d have to do it all over at the service center.
The service center had 3 people waiting when we got there. Everyone was making small talk, even the two people at the counter were chatting with each other. When it was our turn, the little piggy at the counter asked us if we were picking up an online order. We told her no, we wanted to buy things tonight and pick them up tomorrow. She asked again, «So it’s not an online order?» My boyfriend went on to say, «NO. She wants to buy supplies tonight, but I can’t get a truck until tomorrow, but we were told that she can pay here and you’ll hold them until tomorrow.» So she was like, «Oh, ok.» Went to the computer and clicked a few buttons, then asked, «Delivery or pick up?» SERIOUSLY?
My boyfriend gave her HIS name and phone number told her how many of each item we needed. She rang us up, we had an over-​done conversation about how my military ID wasn’t valid for a discount, and then I swiped my card. She gave him the receipt and said it’d be ready in the morning.
We had other stuff we wanted to take with us last night, so we paid for that stuff at a different register. He didn’t care and accepted my military ID without snatching it out of my hand like the piggy at the service center.
Now this morning? They won’t give my boyfriend the materials I already paid for. They NEVER said I needed to be there, nor did they say the card I paid on needed to be there. She heard our story TWICE, once in summary and once more in detail… She had the time to go into full detail about military IDs, but didn’t have the time to tell us we wouldn’t be able to pick up materials?! He texted me for my card information and they still wouldn’t take it. He asked to just return everything so I could have my money back (I’d order from anywhere else and have the boyfriend pick it up so we can still fix up our house today), but they said they couldn’t return things. Most of the time, when you make a return, they ask or tell you, «back on the card you paid with» without actually needing the card to be physically present.
Apparently this Home Depot is just extremely screwed up.

I hate buying spray paint in the city of Portland. I don’t know why I never remember this. I should have just waited till I was outside Portland (which happens pretty much every day).
The cashier whined about it too. Yeah thanks, I wasn’t suffering enough already.
And why do they sell buckets and no lids? Where the crap did all the lids go? I found 3 «Homer Bucket» areas and no lids.
sheesh.

Don’t get me wrong I like Home Depot. Being a Contractor I go to a Home Depot store for something at least 3 or 4 times a week.
But of all the Home Depots this one is the worst. The manager is hard worker, but does nothing to manage the staff. They just stand around and chit chat with each other. Every time you go to return something here they give you the third degree and act like your some sort of criminal. Every special order I have done out of this location has had major issues (especially the flooring department they are a nightmare to work with). They even once dropped a rental tool on my tailgate while unloading it and refused to pay for the damages.
I suggest if you have a big project or you are doing special orders you go down the road a little bit to either the HD by the airport or the one off of Johnson Creek. The Johnson Creek HD is very pro and they are always on top of your special orders.