Teufel Landscape & Teufel Nursery

After seeing our review and speaking with us about our concerns, Jim and Rachael made it right! As noted in my review update, they returned to the property in November to make improvements to the lawn area and the landing pad. These were our chief concerns, and we are very grateful for their decision to return to our home and ensure we were satisfied with the work.
While walking through the property to determine the quality of the work we had issues with, Jim initially seemed a bit skeptical based on the appearance of the lawn… and I understood this, as it had improved a bit since they left. However, when he saw the landing pad, Jim unequivocally apologized, going so far as to say it was embarrassing. He insisted it was not up to their usual standards, and I believe this to be the case. It looks much better now, and should be usable for its intended function.
It’s unfortunate that this happened. It would have been my preference to work this stuff out before posting a review, and one could argue that I did not do enough to give Teufel an opportunity to correct this before I made my concerns a public matter. When the work was first completed, the labor team leader — who completed the walkthrough — brushed off my concerns and assured me that they had done the best they could with the spot due to the grade. This was really the key mistake in all this, I believe; he was clearly not well-​positioned to make that call.
Still, I’m much happier with the work Teufel did, and I wanted their Unilocal page to reflect that. Indeed, we are happy enough with how Teufel handled this that we are considering approaching them to put in a bid on further work next summer.