Team Towing

I had an interaction with a team towing driver this morning he was partially blocking a gate at my place of employment I walked up and asked him about how long you gonna be? I’m getting ready to pull out. He replied as long as it takes to load, I said ok so? He again replied as long as it takes and threw his arms out to his sides I did not say anything else I turned and walked away and shook my because that is not a professional answer and I heard him say you have an attitude, so I turned around and said I have an attitude I asked you a simple question and if you are gonna have an attitude with me I will toss it right back, because I was representing my employer I chose not to respond other than shaking my head, I left it at that then I decided to call the number on the door of the truck and wouldn’t you know it he answered and said if you would’ve given me a minute to push the car back now your gate isn’t blocked have a nice day and hung up, if I were to talk to my customers or the general public that way while representing my employer I wouldn’t have a job, all it would’ve taken was a simple answer of a few minutes, 5 minutes, 10 minutes or what ever, I know what it’s like to some times have to block a lane for a few minutes as I haul equipment and have to do the same thing, but to respond like that is very unprofessional and as of now I wouldn’t call team towing if they were the only tow company in the area, learn some customer service skills!!!

Having to call a tow truck is never a fun situation, but Danny with Team Towing made my bad day a little brighter. After calling in for a tow, Danny showed up within 20 minutes and was very gentle with my lowered car. He even took time to explain to me what he was doing to protect my paint etc while he was hooking it up.
He then recommended a repair shop that was also phenomenal.
I couldn’t be more pleased with the service from this company.

A driver for this company (a) ran a stop sign, nearly running over two pedestrians and (b) parked so as to block the streetcar, which was one block away. When these issues were brought to his attention, he expressed his completed indifference to the well-​being of any person who was not him. Therefore, I would try to use another towing company if possible.

Danny is amazing and kind. I was waiting for the tow truck from my insurance in 25 degree snowstorm and was on the phone a second time with them when they said they have no orders for a tow. Danny saw us and pulled over yo see if we were okay. I asked if he was the one my towing insurance called. He said no but who is your insurance. When I tole him he said no problem i will bill them. He took good care of us and I am grateful.

Team Towing/​Danny «once again» took 100% care of us. We broke down Saturday night in NE (25^th and Knott area) Portland, We called Danny. He was there in about 45 minutes (from Gresham), put our truck on his tow and took us over to the west side (Tigard and Scholls Ferry area). The whole process was very painless and took about 2 hours. We have called him every time something happens. Flat tire, battery or whatever it might be. We have State Farm Insurance so that helps also.
We would recommend Team Towing/​Danny to everyone.

The TeamTow truck driver tried to talk me out of the garage I asked him to take our car to, stating that he believed that they would not offer the service required to fix it. He immediately recommended that I use one of «their garages» instead; was lightning fast to call up said garage… who gave a $ 200-​$ 500 over the phone sight-​unseen estimate, emphasized that they offered shuttle service, and busted out a card right away. The shops were nowhere near where we lived (he offered that they would even drop my car back off to me in that case). Though the insurance company would pay for my emergency tow, I find it unethical to gouge them in this manner. I gave the driver the brush off by calling my shop back again to triple-​check that said electrical shop would indeed address my starter issue. [Yes, the ignition is part of a car’s electrical system.] He seemed put-​off that I insisted to stick with my original plan, and drove right off. I was put off by this scam, and believe that this opportunistic style of doing business is not acceptable… preying on people when their cars are broken down and they are likely worried, panicked and not thinking straight-​to me– seems «scummy.»

Good experience. Our car broke down in N/​NE Portland, so I googled towing in NE Portland and ultimately came up with Team Towing. $ 69 hook up + $ 5 per mile. We looked up an auto shop on the internet too, but Team Towing had a shop less than a mile away, so we just went with it. The driver showed up faster than he had estimated and was helpful with info regarding where the shop was and contact info. The shop was on Columbia in N Portland, and was pretty good too.

Once again a great experience with Team Towing.
Danny is our man. Team Towing got or VW Beetle back to Trafton’s (accelerator cable this time — you have to expect that in a ’72) with efficiency and very little fuss. Honest, hardworking, and decent — that’s been our Team experience, and continues to be so.
Team is our tow company, hands down.

What a friggin’ scam!
My daughter’s car was broken into and disabled in front of her apartment. Team Towing charged $ 226.00 to tow the car 1.4 miles! When I called to find out why the fee was so high, the receptionist said that $ 160.00 was an «accident fee» to remove the car quickly from the scene. When I told her the car was parked at the curb not disturbing anything, she responded with, «Then the fee was probably because the tow-​driver couldn’t drive the car onto the tow mount.» Duh! Why would she need a tow truck if the car was drivable? When I mentioned that, her third explanation was that if a car is in an accident or theft is involved they charge the $ 160.00 fee. It was a no-​win conversation.
They also charged $ 45.00 for a dispatch fee. $ 45.00 to make a call! What a rip off!
Team Tow never asked my daughter if she had AAA service and said after the fact, that while they honor AAA, they can’t reimburse the already paid fee. They did however say, they ASSUMED insurance would pay for the tow. Ooooooh big pet-​peeve! inflated prices for the insurance to pay; not cool!
On top of it all, the insurance wasn’t any help either; in a three-​way-​call that began this journey, insurance directed my daughter to the garage that directed her to the tow company (their reviews to follow). In a situation like this, that doesn’t happen to a person everyday, you’d think businesses that do deal with situations like this everyday, would be more helpful; Guess that’s what I get for ASSUMING! Learn from me…