T-Mobile

Nice but shady. No printed service agreement, added extra services (insurance) without telling me… if you go there beware

I have never had such bad service. Getting a new phone took me 45 minutes due to inefficiency. Two days later, while waiting for my new phone to arrive via being mail, mine broke. I called to ask if I could get a loaner. Charles informe me «yes.» I told him to make sure there were enough phones at the store because I had a 38 mile drive (each way). He guaranteed it. When I got to the store, he told me that not only they were out of loaners, but upon checking further, they no longer provided that service. When I told him he had assured me over the phone, and that I had driven 38 miles to get there, he brushed it off. I cannot believe the level of inefficiency. If it were not because I’ve been with T-​moble for 7 years, and like them, I would have ended service.

Poor customer service.. had customer’s and stood around, playing with there phones. Was so appalled by the situation thinking about quitting T-​mobile. Will never go back to this store!

Awesome service! I was really impressed. I needed to do a change of responsibility on my line and was having a hard time doing so. The associates at the Cascade Parkway location weren’t able to help me, but the female working today was really helpful and even checked to make sure everything got switched over properly. Will definitely come back here for upgrades and service. I’ve always had a great experience.

Haven’t had a need to go in store too often. I was adding a line and need the sim and the line all set up.
Very helpful, had previously talked to corporate cust svc, and the info I was getting in the store was the same, also, brought my own phone, they checked it out first, got me the new sim, installed, checked that it was working.
Pretty smooth from start to finish, except for the finicky credit card machine. She quickly moved to another one. Knew what she was doing and very helpful.
Time before that, not so knowledgeable employee, and gave me wrong info, but she checked in with someone else in the store and got the right info. Admitted she was new, OK. Gotta learn some how, if you need to, ask, and she did.

I have enjoyed the phone service of T-​mobile for almost 15 years, and have always had good to excellent service until now. Do NOT use this franchise store on Broadway in Portland. You have other excellent options in Portland. I strolled into this store about 2 weeks ago during a work day. They were not busy and I was not in a rush. As I waited I heard one of the sales guys, who later told me he was the manager, that this was the only T-​mobile in Portland, which was a flat out lie. I realize the manager was just trying to make the sale and get the guy signed up on a plan, but this was still wrong. When it was my turn, I explained to him, I only wanted a inexpensive phone to replace my old one that I keep only for emergencies in my car, he started saying they don’t sell those. He kept insisting I needed to get some outrageously priced phone. If I hadn’t been such a long time customer, who had recently talked to a manager in another Portland store just 2 weeks prior that I could get exactly what I wanted, I wouldn’t of questioned him. The reality is this guy was extremely arrogant and his only interest was in selling me what he thinks I should have, besides being a lier. I wish now, I’d followed the guy before me out the store when he left and told him where the better T-​mobile stores are in Portland, and that yes they do exist. I easily got help elsewhere, and will continue to like T-​mobile, but will not go into this franchise even if I need a charger for either of my phones.
FYi: Opened Unilocal account just to share this.

This T-​Mobile store is on 424 NE Broadway Street, right near the Llyod Center and the Broadway Bridge. Many other providers including Sprint & AT&T have nearby shops, oddly enough on the same block.
I was switching from AT&T to T-​Mobile. The store used basic information and in explaining the minimum needed for a smart customer, they transitioned me with a new number and answered my questions in about ten minutes.
I threw lots of questions like «Is there cell service if I were on a roadtrip in Southwest Washington» and «Does the plan have unlimited text» and they answered dutifully.
At least the big bills from T-​Mobile are the issue, not the employees.
The staff are particularly courteous at this T-​Mobile.

Not the best customer service. Was told it would be 15 minutes wait. Waited 48 minutes then the guy at the counter wanted to take someone behind me in line instead of me. I told him I was next, but he said «no the other guy has been waiting longer». The other employee and the rest of the customers in the store said no, I was next. He did not want to believe me and still tried to take the guy behind me. I think that is not the best customer service and they should work to improve that somehow.