Steffies House Dog Wash and Groom

My dogs are always happy & pretty. I really like this place & I feel like my dogs actually enjoy it too.

I took my very matted & stinky Maltipoo to Steffie’s on a Sunday afternoon as I was very desperate to get my pup groomed & looking/​feeling back to normal. Though I did not have an appointment I called in with the hopes that there was an opening. Steffie was very polite and sweet over the phone and gladly accepted my last minute appointment. Steffie’s House has a very homey environment. There’s even a cute rooster (or at least I think it was a rooster) wandering around the yard.
I know my pup is a piece of work, but Steffie was very patient with me and my dog and gave me advice on how to keep her coat looking fresh and maintained. It took about an hour and half to have my pup wash cleaned, nails trimmed, and coat trimmed. Steffie was very professional and easy going! Definitely recommend any dog lovers checking out her services. I myself won’t hesitate to come back for another visit.

One star seems too generous but since I can’t rate lower it will have to do. I took my two shih tzus in for first time cuts with the owner. First of all, there were pee soaked pee pads in the play pen area where she wanted to keep my dogs. There was also pee dried on the floor of the grooming area. She took my info but never asked what kind of cuts and when I asked if she wanted to know she got very snippy with me and acted as if it were a huge inconvenience that I would want them cut a specific length. My gut feeling was for me to take them home and when I said I wasn’t comfortable leaving them there she called my dog a «brat»…not sure why she felt the need to call a dumb animal names but based on my short time there she isn’t playing with a full deck of cards. I should have done my homework and read other reviews first and if I had I would have saved myself time. I would never want my babies to be returned with bloody nails.

To Whom It Concerns:
My statements may have been made in anger, but I do not appreciate this woman lying about what she did and I will shield my «kids» from anything or anyone who attempts to harm or does harm to them. I am someone who does not have children; my pets are my «kids’. So when this person claims she placed a muzzle on my dog, he went crazier than usual (her words), and harmed himself and then tells my attorney I brought him to her that way, I have enormous issues with the lies. (We received a copy of the letter she sent our attorney.) I also would have taken him to the vet had he been injured and not a groomer. As for her claim that she had legal advice, not true, she told us to get a lawyer and admitted she could not afford one. The letter received was from her, not an attorney. And I find it humerous that after all this time, she claims she had an attorney.
As someone with a degree in Criminal Justice, I recognize this woman has issues when she can’t keep a straight accounting of what happened in her care, along with everything else (she has made so many changes in each story she has told, it’s probably hard for her to remember all the changes), blames others for «accidents» that occur in her presence, and chooses to perjure herself in this open forum. I know what she told me, I know what she told my attorney, I have seen on here how she blames her customer’s and their pets for what happens when their pets are in her care, not to mention that if you read what she says, you get a really good sense that she really doesn’t like pet parents, and I have seen her blame me, just as she did my dog. I do not care what she says about me because quite frankly, she has some serious issues. However, you harm or attack my «kids’, I will have an issue with you and will deal with whoever that person is and what they have done.
I have no need to follow the advice of someone who clearly has issues with the truth and might be a pathological liar. I have no intention of «mediating» this issue with her as she is not worth anymore of my valuable time.
My intention was to inform people about this person and what happened to my precious dog in her care. If someone chooses to continue to take their grooming business to her, «let the buyer beware». There are enough complaints on here, along with her blame of the customer and their pet to speak for itself.
Lastly, her claim that we did not pay her is another lie. I wrote her the check myself. It was only upon her denial that she did anything wrong and changed her story to a second one from what she told me when I picked my dog up the day of the incident, plus the fact that, when my husband called her from Banfield Pet Hospital and asked if she was going to help pay for the surgery our dog now needed to have his toenail removed, and her response was to be belligerent with him (I heard everything she said over his cell phone she was so loud.), that we decided to «cancel» the check written to her for her «grooming» services for that day. I was not going to pay someone who injured my pet and then pay the vet for something done in her care. Keep in mind; we had a good relationship with this person, just like all of those who have posted positive comments here on Unilocal,until the day my dog’s toenail was almost ripped off… Can anyone really blame me for being upset?
I have no intention of removing my valid complaints or responding to anymore comments this person makes to me, about me, or my baby. I hope that she will get some help.

BEWARE — my dog escaped while being groomed. Imagine your 15-​pound dog running scared and collarless from a location near the busy Stark & Cesar Chavez intersection!
While putting up «Lost» posters in the area, I met a man who told me that once when he dropped his dog off at Steffie’s, another dog got out into the yard. That man was able to stop that dog.
Steffie has a security problem. When she called to tell me my dog had run away, she said another customer left the door open and my dog must’ve got out through a hole in the fence! Then she said my rescue dog is a «runner». In the next breath, she acknowledged that I had informed her of this.
Steffie needs to personally close the dutch door to the grooming area, the basement door, and latch the gate — not rely on customers she can later blame. Her fence needs to be in good working order, or she should not accept dogs until it is.
I had to lift up the gate to latch it. A second gate between the house and the yard can easily be installed to provide additional security.
To Steffie’s credit, she called me immediately and she had talked with neighbors to give me a general idea of which way my dog ran. When I picked up my dog’s collar from her, she didn’t want to be paid for the grooming and offered to reimburse me for my expenses. She put up a couple lost posters by the time I got to her house to leave her the photo posters that I made. Later, Steffie left me a message that she found and fixed the hole in the fence.
Steffie also offers day care and boarding. I liked the homey feel of Steffie’s place. Initially, she seemed like a warm and helpful person. It’s too bad that she doesn’t have good security or procedures in place. I had been looking forward to leaving my dog for day care and boarding there.
Thanks to the kindness of strangers, my dog was found a mile away. The HomeAgain chip was read at the Oregon Humane Society and I got my mini-​poodle back. I am grateful that my dog’s injuries are limited to shock, bleeding paws and nails, and dehydration.
It was a frightening experience that good procedures and security would obviate.

I am really happy to have found Steffie! She took my dog when I was desperate to get her groomed. I loved the look and feel of her in home shop. It is very quaint and I was so happy that my dog was not put in a little box called a kennel. The actual haircut was not the bast my dog has ever had, but the positives of the experience made this fact less important. I will go back and intend to become a «regular».

As the owner of a rescued dog, I’m glad there are places like Steffie’s to get my dog groomed. My dog suffers from separation anxiety, so grooming is pretty traumatizing for her. She did well at Steffie’s though because she got to hang out with her dogs for an hour and a half instead of being stuck in a crate alone for 3 – 5 hours. Steffie used a medicated shampoo for my dog’s severely dry skin (which I requested). She even got to take home a fancy feathered hair clip. Steffie’s is a good place to take a dog who does not do well at a traditional groomers, or any dog you want taken good and loving care of.

Where I take my Shih Tzu to get groomed is very important. Not only must the environment be friendly & comfortable, but she must not be enclosed in a cramped cage as she waits for five other dogs ahead of her to get their turn.
Steffie’s House offers both attributes in a very cozy, homey way.
Upon walking up, Sofie (my dog) & I were greeted warmly by Steffie & her three pooches. By the way she cooed & loved all over Sofie, I quickly got the impression that she is not only a devoted dog-​mama, but an animal lover. I breathed a sigh of relief as she let Sofie get acquainted with her dogs, giving her as much time as she needed. (Sofie is very anti-​social & wary of other animals.)
Steffie’s House is exactly what it says it is: a house. She works by herself out of the basement of her home, & when we walked down into it we saw a small, intimate working place with a caged-​off area designated for doggies to relax & play. There were toys, fluffy pillows, & blankets strew all over the place, with only the faintest scent of wet dog (no grooming place is complete without it!). I breathed another sigh of relief as I watched Sofie sniff around excitedly. She seemed right at home.
About an hour & a half later, Steffie called us to let us know that Sofie was ready to be picked up. She looked amazing! Nails clipped, fleas removed, perfectly groomed, just the way I wanted. And she didn’t run up to me with her tail between her legs. Sofie looked like she felt very safe with Steffie & even made some new friends. I was so pleased!
One of the biggest reasons I will come back to Steffie, aside from wanting to support small, local businesses, is the reasonable price. Where I used to take Sofie to get groomed, I was paying close to $ 100 for the works — including a flea treatment & a tip. But with Steffie, my bill was $ 40! I tipped her generously for her time & passion.
So 5-​stars for quality, friendliness, comfort, & outstanding prices. I will absolutely come back to Steffie for as long as I have fur-​babies.
Note: Steffie’s House is probably not best for people (& dogs) who are posh, bourgeois, &/​or persnickety. They will likely feel put off by the «unprofessional» feel & the cozy-​chaos of Steffie’s House. But for me & Sofie, it was refreshing & suited us perfectly! Felt like we were going to a dear & trusted friend’s house for a visit.

Steffies house of grooming is a hidden gem. My yorkie always comes out looking super fresh and clean. Steffie always does a good job on my little guy. She is also knowledgable about dogs and always has good advice to offer to keep my best friend healthy and happy. The grooming place is a happy environment for the friends with a doggy pen complete with pillows and couches… Not to mention the works is super affordable. Nails, ears, glands, bath, and grooming!