Starbucks

Needed a quick coffee fix and had pulled this location up on the way back to my hotel. the lady who helped me in the drive thru was extremely pleasant, coming from California it was a different experience from back home, at least the ones I’ve been through.

I have been to this location multiple times and they are very inconsistent with getting the order correct. I use mobile order and most of the time my coffee is ready when I arrive and is done correctly but today my coffee was completely messed up but the label on my cup with correct so apparently somebody didn’t read the label. I stopped ordering food at this locations because either my food isn’t ready with my coffee because they forgot to make it or have given it away to somebody else. When I do get my food order the last two times it has been completely wrong which I don’t discover until after I have driven away and don’t have the time to go back. Times to move to the next Starbucks.

So they messed up my wife’s chai. Okay they forgot the 2 shots of espresso but we came back a few hours later because hey I work too. Leanna was so apologetic, they remade the drink promptly and gave her a free drink of her choosing. It was amazing. Leanna is a great, happy and helpful employee. Kudos to you Leanne and thank you. We will be back

I have been twice now… so glad to have a drive-​thru close to me. 1^st time was a Saturday morning 2 weeks ago… Maria made me the BEST Chai Frap I have EVER had! 5 stars for her :)
Stopped in on my way to work on Tuesday ⁸⁄₂₅ at about 8:15pm. I wasn’t sure if they were open but all the lights were on and the drive-​thru menus were lit up etc. I sat at the drive-​thru menu for about 3 min and got not response so I drove to the window. The 2 employees looked at me and then laughed. I honked… got another laugh from the chuckle twins… one of them (I’ll call you man-​bun) went over and turned off some lights. I guess that was supposed to be my hint. So had to go to another Starbucks and go in. I think a simple «sorry, we’re closed» said while I was waiting would have been just fine.
I guess I won’t be back. Sorry Maria… your co-​workers need to learn customer service from you!

They are friendly and fast here.
The drive thru setup is weird, but I know they had to work with the land/​space available. It’s a great location for anyone who needs to get onto 217.
I know they are still getting used to the flow of things, so they will get used to inventory and such, but it would be nice if they had the ability to make arrangements when they run out of supplies instead of just making their customers go without while they wait to get their next order in.
I notice this at a lot of Starbucks, but this one surprises me because its new. I really like how the employees treat each other. They are respectful. I’ve been there at 5 am when they are just opening and in a rush to get the store ready and serve customers while still waking up themselves, and I’ve been there during the morning rush, and the afternoon rush. Sometimes different crews, sometimes a few of morning/​afternoon overlaps, but they are all working together as a team, and it really shows. It makes me happy to start my day here, and it makes me wish I could curl up in a comfy chair and hang out.

Really disappointed in the new Starbucks store… I want to like it, I really do but the baristas literally don’t know how to make coffee. It’s awful. My drink has never been right and it’s embarrassing and time consuming and wasteful to have it remade every time. Training? Better listening skills? Fire and hire? Not sure but figure it out please!!! So bummed…

Today is the grand opening of this new Starbucks location and we’re so excited to have them back in the neighborhood! I was in a bit of a hurry on my lunch break so I was happy to see only one person in line ahead of me. Their registers weren’t working properly and it took a while to get the person in front of me rang up. The barista working the bar saw me waiting and got my drink ready while I was waiting. When it came time to ring me up the register was again acting up and wouldn’t take my Starbucks card or credit card. Rather than fussing over it the manager comped my coffee and salad. This was not expected at all, I completely understand working through the glitches when first opening. It was definitely a welcome surprise and I appreciate the gesture. It is that kind of service that keeps people coming back — Thank You!