Sprint Store By S Wireless Northwest

Just returned from buying 2 iphone 6S models for myself and my husband. I had made an appt with Jake for the 10AM opening time to make sure we wouldn’t wait, and Manager Nate opened right on time. Jake was waiting for us and although we thought we both wanted the 6Ss and not the Plus, he patiently walked my husband through the differences in the two models, even showing him cases for the phones so he could see how big each would be in his pocket. No one rushed us or became impatient. When I mentioned we’d be buying AppleCare and I wanted to be sure we could add that, he said they don’t sell that but suggested I hop over to the nearby Apple Store to verify we could add it and how long we had to do it. I did so while my husband compared the two models.
Once my husband decided what model he wanted, to speed up the process, Nate helped get the data from the old phones onto the new ones, while Jake handled the paperwork and purchase. As they worked, they answered our questions, advised us on apps to download and what to do if the Sprint signal seemed weak, etc. While it took over an hour, the entire process was handled professionally, with no hard sells and two Sprint employees making their best effort to do what was right for the customer.
The last time we got new phones at a different Sprint store, we waited a very long time to be helped and the busy store was pretty chaotic. This time, I had stopped by the store ahead of time, to ask when was a good time to come. I was encouraged to make an appt, which I did, and I did it for a time that was generally more quiet (weekday morning). I think that made a big difference. But it was also clear that Nate really wanted to run a great store, and that Jake wanted to provide exemplary service to his customers. I can confidently say that both succeeded and earned the five star rating.

I know commission is part of their job goals and what not, but how they go about it is just awful. I went in with a friend who needed a new phone after her galaxy broke. She was looking to get the Iphone 6 but the store didn’t have the color she wanted. So we asked if we go to the apple store and get it instead if we can still use it with sprint. I don’t recall their names, but it was 2 guys, one African American, and one white, they both told us no, the Iphones won’t work with sprint if we buy it from the apple store. I told them we would go ask at apple and come back. My friend got the color she wanted at the apple store and they told us their phones are unlocked meaning we can use it with any carrier service, including sprint.
Baffled, we bought the phone and went back to sprint just to let them know that, customers can purchase it from apple and use it for sprint. The salesman just said «oh» «I didn’t know that.» It was so obvious it was a lie. I never felt so disgusted in my life. People who lie to others just to gain a buck or two? Middle Fingers up please. I would love to use profanity on here but no use using it on such awful service. We should instead have a 0 star option for rating for people like these.

Nicole U. was wonderful to work with. I was greeted as soon as I walked in. She was so patient and helpful in explaining all my options. Do the consultants get paid on commission? If so, I did not feel an ounce of pressure to spend the highest dollar amount. I left the store quite happy, even though I have to wait for my iPhone on back order.

Walked in on a Saturday evening. There were two sales associates and two groups of customers who were being helped. No one acknowledged us and so we spent some time looking at the new phones. 20 minutes later and still neither employee had said anything along the lines of «We’ll be right with you» or «sorry for the wait». After I sighed and asked Ben if we were going to continue to wait one of the associates said: «Sorry». That’s it. One word.
So, after waiting an additional 10 minutes I went up to an associate and asked how long it would be. He stated «Just a few seconds, I’m almost done here». It took an additional 10 minutes, rounding out a grand 40 minutes to wait to ask a few questions.
I should also mention that during the final few minutes of waiting the other employee had finished with her customers and simply sat down on the computer without acknowledging us at all.
We asked about the new payment system for phones when considering upgrades, about new plan options, and about our current plan costs. Most questions the associate was unable to answer. What we truly wanted to know was whether it would be less expensive to upgrade with traditional two-​year pricing or to upgrade with the new leasing options and a new plan. I asked if he could do the math for us. His response, «I just started here two months ago and I don’t know how to do the math». Great.
Of course, he couldn’t ask his other employee as she had previously left the store.
The employee that attempted to help us was nice and seemed to mean well, but honestly would probably benefit from some additional training.
We ended up leaving frustrated and uninformed and decided to head to the AT&T store to think about switching carriers. The women at AT&T greeted us when we walked in and promptly answered our questions within ten minutes.

Randy who was not very helpful at all and honestly quite rude made my experience at their store!!!
Sean McDonald at the Washington Square Mall Sprint Store was very helpfulf, patient, and apologetic after I spent 5hrs+ trying to get my new iPhone and a 5yr old acct reactivated and up and running. He was able to get the appropriate department on the line asap and got my issue resolved quickly and efficiently. I was able to trade in my 5S ($ 353 value) with no issues and in return left the store with a phone, 2yr contract (without hassling me on getting on the easy pay with installments just to pay less every month), a case, tempured glass screen protector, and an awesome bluetooth speaker. free after trade in value. Sean made me feel comfortable and not rushed while making me want to go back next year and any other time.

SHADY.
HORRIBLE CUSTOMER SERVICE.
RIPPED OFF!
Wow, i can’t believe how scammed be got from this star. I can’t believe how stupid we were to believe the sales girl.
Please stay away and just buy ONLINE or go to a legit Sprint store.
So upset!!!

A Third Party Sprint Store.
KEEP OUT!
If you like to pay full price for your phones this is the place for you.
They conned me out of our perfectly working iphone 4 cellphones so that we could buy overpriced accessories we didn’t need.
And when there were some legitimate phone issues they treated us very poorly.
I would not recommend this place only to my worst enemies.

Very good experience here

I don’t wanna point out all the employees in this store but one employee I have encountered in this store recently seems like he hates his job and more so he doesn’t know what he’s talking about!!! I almost paid $ 200 additional for getting a new phone and it was a blessing in disguise that this employee is not interested in accommodating customer and very unfriendly and doesn’t know how to smile. He’s also pushy in offering a different phone instead of helping me get the phone I wanted. I ended up leaving the store and called sprint thru phone and got the best deal!.. Instead of paying $ 300 I ended up paying $ 100 cause the customer representative gave me all the possible options, discounts that I am qualified to apply for and explained thoroughly the details. I realized that this store do not have an extra mile to discuss things with you and just go by the number of sales they can get in a day. The employee I was referring too even said a lie to me that their promo will not be applicable if the phone won’t be delivered on the date he said which I found out it wasn’t true. Not knowledgeable with his work and this employee will cost you money!!! So beware!!! I even wanted to go back to the store and confront this stupid f*$&-!g guy! Anyway, this review I believe will help and save alot. Thanks for reading this review.

Walking into just about any of the cell service stores is a lot like walking into a used car lot. Pushy, rude salespeople, shifty answers to basic questions, etc.
I’m mainly writing this review because I actually received very nice service from a young guy named SEAN MCDONALD at the WA. Square store. His manager, however… a 25-​ish Asian woman, was condescending, pushy, annoying, and flat out rude.
I activated service at this store and then had some issues almost immediately that concerned me. I went back in. Sean was helpful, tried to help me figure out some problems w/​my phone, and was very pleasant. His manager, whose name I don’t remember, butted in to «save» the day, but she is the single reason I canceled my service that very day. Don’t talk to me like I am an idiot. Don’t give me the salesperson «schtick». Just talk to me like a normal person and don’t belittle my concerns. I was furious, but I am not the type of person to go off on someone else. I’ll just write a bad review online instead.
I am hoping that Sean did not get any negative backlash over losing my account, because he was the only reason I was considering staying and giving it a chance. However, I am not giving $ 600 plus a year (oh yeah and this is the cheapest plan available) to a company when one of their representatives treats me like crap.

WARNING! Do not shop here for any of your Sprint phones, services, pay bills accessories or anything. Don’t even walk in the doorway. Stay away!!! If you do, if they can’t get a commission out of you, don’t expect any help and get the frack out of there.
I recently bought a phone online and walked into this store just to get my phone activated. It’s the holiday season for jeezus sake. Where is the holiday warm feelings?! No one was in the store, but me and the manager. She wasn’t busy. First off, I didn’t get a nice warm greeting. Second, I asked if I could get my phone activated here, since it is a SPRINT store. She said that since I didn’t get the phone from her store, that she wasn’t obligated to help me and also gave me this bull shit that since she didn’t get a commission off it, that I should go somewhere else. WOW! I replied with the fact that she is a SPRINT store. She replied that she was a private SPRINT store. What’s the frackin difference?! Truthfully, If I got some good service, I would’ve considered buying my wife a phone with all the trimmings here. What th frack. I watched too much Battlestar Gallactica.
Anyway, hope this helps all of you. Instead, order your phone online and talk to the customer service in the Philippines, India, Mexico etc. At least you’ll get hassle free service and maybe get some culture for free!