Smart Center Portland

Another year and another scheduled oil change for my 2012 Smart. This time I was close enough to 30K that it was time for that check up also.
I arrived about 5 minutes before 9:00 on Saturday morning. As always the staff was very welcoming and personable. I meet with the service manager. She was new from last year, but just as friendly and knowledgable.
Unfortunately they didn’t have a 2016 loaner (I might have been tempted, so maybe that’s a benefit)) so after being told I’d be looking at a three hour wait. I popped in to the showroom and Dale (my salesman) was just coming in. It’s alway an awesome feeling when he remembers my name and he did (I only come in once a year). We chatted for a bit.
I headed off to find breakfast. Fortunately it was a beautiful morning so I had a nice walk.
A got a call about two hours latter and was told that everything was going well, but the brake pads were getting to the concerned level. I authorized the new pads.
About an hour later they called and done, everything looked good.
I popped in, went over what was done, payed and was on my way. I always leave feeling that they have me covered.
Thanks everyone, I’ll be back next year.

I came in today and told a salesperson I was interested in getting a Smart Car but wanted to see the information they had on warranties with a car purchase. The guy helping me, who seemed to be 20 years old and out of it, said «its online». I asked «is there absolutely *anything* written here I could look at?», and he said «no.» At least two salespeople watched my interaction with the guy and just looked away. I just stared at the guy, said «thanks» and walked out. Within a few hours I bought a new car somewhere else (where they were happy to give me warranty information)! I strongly recommend not wasting your time or money here.

I didn’t buy a car from them (the Smart just wasn’t my thing — good car though). Chan was very helpful and honest. I’ll probably buy a C class from him in a couple years.

on a road trip and stopped in for wiper blades. none in stock. wtf?! Portland has a shit ton of rain and they have NO wiper blades for my car?! parts manager should be fired. smart center portland FAIL

Helpful and courteous. They have been servicing my imported Smart 2009 for two years now. They’ve even replaced the headlight bulbs at no charge.

When my VW Jetta lost power on I-​5 my heart sank. After dealing with HORRID mechanics and coughing up thousands of dollars I was not looking forward to finding someone to fix my VW… again.
THANK GOODNESS FOR SMART CENTER PORTLAND.
They were amazing. I just drove my car onto the lot and they were ready for me. Andrew, was so nice! I was nervous as a 20 year old female, that I was going to get taken to town; told it was one thing, pay a chunk of change and leave with an un-​fixed car. The mechanic and Andrew totally listened to me and explained to me what the problems could be. They called me an hour later to tell me my car was ready and it ran like a dream!
When I got to the shop the next day I was OVERJOYED to find my bumper had been fixed! I had popped it off weeks ago and never got it fixed. They fixed my car and my bumper?! I DIE.
Andrew greeted me outside and walked me to the desk where I just had to swipe my credit card and sign.
So moral of the story?
If you need reliability, friendliness, to be listened to, to be explained as to what is going on, a really fair price, and a surprised when you come to pick up your car and find your bumper is put back on! Then GO RIGHT NOW to Smart Center Portland. It’s pretty much amazing.
the end.

If Unilocal Allowed 10 stars, this Company would get all 10. This experience was not only easy, it was enjoyable, and I got my SMART Fortwo Cabriolet for 3k UNDER what the Kelly Blue Book Value states!
Not only do I absolutely LOVE my car, Jerry A. made the experience there as easy as buying a new pair of shoes. He made it seem so easy, that it made the decision easy and absolutely PRESSURE FREE!
After 2 horrible weeks of Car Dealership experiences, and trying to be TALKED INTO what car I wanted… I was SHOCKED at the casual-​ness of this dealership.
First off, the dealership is very sleek and pretty. It really does make an impression when you first walk in. For me, it reminded me of how I felt when I walked into a Saturn Dealership to buy my last car. Warm, inviting, and NO BULLSHIT.
For a full story of my experience go here—
Rest assured, I am a HARD SELL, and I usually rate pretty harshly… this, was a flawless experience.
Bravo Jerry!