PREM Group

If you read the reviews in regards to the Prem Group you’ll notice a pattern of no returned phone calls and no returned emails and no customer service. I have lived in one of the buildings that pays the Prem Group for services that they clearly don’t provide. I’ve tried time and time again to email and call only to not receive an email back (even though they tell me that immediately their system sends out a electronic reply) and to not receive a phone call back. Their phone system seems to only work to leave phone messages! Our condo property is currently going through a lawsuit in regards to a plumbing problem. You’d think that if at anytime, now would be a time that they would be on their game and be responding to homeowners that are being assessed a fee of thousands of dollars to have the problem fixed. I love that they sent out emails and put up notices to not talk to the local newspaper because that might jeopardize the homeowners receiving a settlement when and if that happens. You’re kidding right??? After the attorney fees there won’t be any settlement going back to the homeowners. Anyone thinking that will happen after our attorneys have spent the past two years working on the case and have another year left to work on the case is crazy. The Prem Group is full of misleading information and a complete lack of customer service. I’ll be working with the board to ask for another management company.

I remember in college, when I was at a house party, and a few of the frat guys got drunk enough to discuss their future business. This is that business.
As a property management group, they excel at providing costco wine and cheese at a random «community events» whenever their contract is up for renewal. That is about all they manage to do on the property.
They dodge calls better than Bearny Madoff avoiding the SEC. They refuse to get back to you. If you need something signed, I suggest making the trip to their headquarters where you will find them working hard to avoid your calls. This however, does get you the signatures you need.
They are very efficient and creative on billing. Say you need a copy of the HOA by-​laws. They charge $ 75 for access to their website where you have to print it off. Genius! Not even Ticketmaster can get away with that sort of gauging.
When we moved in to our condo, they «forgot» to provide us with the home owners manual as well as the guided tour. This probably isn’t a big deal. We figured out the place just fine. But we got charged $ 600 for nothing.
While I am not privy to their hiring practices, it appears that they either underpay or mistreat their staff. The concierge desk is a revolving door with a new person there every other week. This destroys any sense of security having a concierge there attempts to accomplish.
With all that said, if there is any COA/​HOA board members reading this… RUN to a competitor. Anyone else has to be better.

Honestly, the first few times I started my First Thursday here, I couldn’t tell you what kind of business the PREM group is. We just stopped by for their $ 5 donation First Thursday party’s and enjoyed the food and drinks — as well as knowing our money went to a good cause.
This past First Thursday, I noticed a sign that said they are a property management company. Mystery solved! I don’t specifically need property management services, but if I did, I’d give this group a shot. I’d also refer a friend and always bring lots of friends with me to their events.
The first time I came here, $ 5 got you beer, wine and pizza. The next time was beer, wine and sandwich and salad fixings. This past month was beer, wine, sandwiches, chips and veggies. All the while you have a DJ spinning music, a lounge area of sofa’s and a Foosball table. No better fun can be had for a $ 5 charitable contribution. This past FT, the proceeds went to the Human Society, which is near and dear to my heart. A few months ago, it went to the Mt. Hood ski patrol (rescue, I think). Each month, it’s a new non-​profit organization.
For what it’s worth, check the place out… on a First Thursday of course!

What kind of management company has front desk people at a huge high rise building had over a $ 2100 MacBook Pro to another person and not take responsibility. PREM Group does. I had a new Apple computer delivered to my residence at the John Ross Building in Portland. I come to pick it up and they don’t have it. I have asked for them to buy me a new one or pay me the cost of the computer. It as been over a month now and every time I call they have another excuse, etc. Do not live in a building that is managed by this company. they have employees that steal deliveries and to not take responsibility for their errors. It has been over a month, I am out over $ 2100 and now have to sue them to recover my money.

Like the other review, if I could use a rating of «0» or even negative stars, I would as well.
We were notified by PERM Group that a fire alarm testing was going to happen between 9 and noon at our condo building. We had three options:
1. Someone will be home to let them in
2. They had permission to enter using a key they had
3. No one will be home and they don’t have permission to enter
I stay home that morning to let them in. However, no one came to my unit. So at noon, I left a note on my door that they didn’t have permission to enter and I was no longer home. Later that evening, I return home to find the note missing.
I contacted PERM Group to see what happen. When I finally got a hold of our person, who dealt with my condo building. He basically called me a lair. He said he believe his guys over me. Excuse me, but I was home waiting all morning for them to come. I could see them going back and forth to their van all morning. I could even describe where they park and how they looked. Also, when I left at noon. I saw them walking over to Dockside for lunch.
He said his guys came to my unit around 10 am but no one opened the door. If that’s true… How the hell did he get my note that I left on the door at noon? Unless, they came after I left. He wasn’t able to answer that question.
What an A**HOLE for basically calling me a liar when I could back up my story that I was home waiting and he couldn’t explain how the note came into his possession. Tim Miller is the person I dealt with.

If I could use a rating of «0» or even negative stars, I would. I’ve had nothing but negative experiences with this management company. The one person at Prem Group who is the liason for my condo building has a habit of not returning phone calls or emails for days up to 2 weeks, then promises to take care of the flood insurance, and days later, I find out nothing has been done. I then spent another 3 or 4 days trying to locate this said Prem Group person. He then sends another Prem Group employee to contact me and promise me yet another time that the flood insurance will be taken of. And yet again, I find out a week later that nothing has been done. And now, no one’s answering the phone again.