Play and Chase Dog Care

My dog Violet loves going to Play & Chase and I love the staff, facilities, care and attention she receives. And I can view Violet on their SmartCam which is so cool, comforting, and transparent. Violet goes their for day care and has been boarded. I give Play & Chase 5 stars (and so does Violet)!!!

Play and Chase is great! I take my dog there twice a week and recently boarded her there for eleven days. I was worried about her because she’s an older dog but the owner gave me updates and it was AWESOME getting to see her on their doggie cam. I felt so good about her being there because I knew she would get special attention and would only stay in a kennel at night, and then not for very long. Their facility is clean and they have outdoor space, comfy clean beds and lots of toys to play with. The people who work there really care about animals and my dog is always so excited to see them. Definitely a great place to take your dog!

We brought our dog here for day care weekly for almost a year. Our dog is now 1 ½ years old. He is 85lbs and loving and gentle (we have a 5 year old child so gentleness is something we cultivated in the dog). We love the front desk staff and they love our dog. However our dog has been hurt 3 times at Play and Chase by other dogs. The first time the owner paid for the vet. The second time the owner said it was our dog’s fault because he was too passive and needed to get more aggressive. I kept our dog away for months until we got a postcard w a personal note from our favorite staff member (Gillian). We tried again. Months later he was bitten again. We didn’t see the owner at pick up and the staff were apologetic. We didn’t want to overreact– we felt that maybe these things happen.
When it happened for a third time and the dog had open wounds in multiple places (we were given antibiotic spray by owner) my husband was told by the owner AGAIN that it was our dog’s fault because he was too passive.
NOTE: our dog plays at dog parks very well with other dogs and rough houses. It is the job of the day care workers to stop fights from happening-​not to blame the gentle giant who is getting hurt. Stop blaming the victim!
We have completely stopped using the day care and grooming service here because we feel it is unsafe. Further an apology from the owner rather than a defensive position that blames our dog would have been a much more effective approach for customer loyalty.
Two stars for the amazing front desk staff.

I love how they treat my shih tzu, Sherlock. He looks great afterwards and they also have friendly and helpful advice for me as well concerning his needs. We love trusting our pup to them, and eventually I’m thinking of dropping him off for the doggie daycare as well if the need arises.

I am so satisfied with this establishment! Everyone is kind and their customer service is excellent! I have to give a shout-​out to Brandy especially. I have 3 shiba inus that hate nail trims. Brandy is so patient and kind and at the same time she gets the job done. She is always working hard with all the canine clients she has when I go there. I would recommend her for nail trims and any kind of grooming. Thank you, Brandy, I am so happy that my shibas have their nails trimmed! We are so grateful!
Give this place a try, you will be so happy with the results!

I love this place! The ladies that work here are very warm and kind not only to my two dogs but to me as well.
In particular, I would like to give a shout out to Beth the groomer. She clips (dremmels I guess) both of my pups nails with ease and grace. for people to really understand what a miracle this is I should share a little back story.
I have two rescue pit mixes 6 and 9 years old. I have never successfully trimmed their nails myself. And by myself I mean me. Me and my wife. Me and my sister. Me and my buddy. Me and my father-​in-​law and several combinations of this group. Every time it ends in disaster. Barking, biting, crying, running away, freaking out etc. One time I clipped Willamena’s nail too short the day of a backpacking trip and she started to bleed. I felt so bad that I vowed to never attempt this again.
With the dogs nails getting longer and longer I decided I would give Play and Chase a shot at trimming their nails. I spoke with Beth and told her that I needed two nail trims and that I would not be able to be a part of it. I have taken them to a groomer previously who asked me to hold my dog while she clipped her nails. The whole idea for me to pay money is so I don’t have to be a part of the misery?!
Much to my surprise, Beth said no problem! Drop off your pups and I will take care of it. This is exactly what happened. She quickly and humanely trimmed both dogs nails while I hang out in the car. The service is not expensive and my dogs seem to enjoy the whole experience. Beth you rock!
Cheers!

I feel 100% comfortable leaving my dog with this crew, and I know that everyone there takes my dog’s happiness and safety seriously.
They are conveniently located and reasonably priced.
And. .. they offer a «doggy cam» so that you can watch your pup from your smart phone !!
They also take in foster dogs, which says a lot about they type of people they are.
My little girl is shy and a lightweight adopted from the pound. I realized after visiting another nearby doggy day care how much I appreciate that the «humans» at Play and Chase really «get» my dog. And, so I wanted to take the time to give them a shout out. Gillian has repeatedly taken extra time to help her feel comfortable by throwing a ball for her or finding a special playmate whose disposition is suited to her’s. Erica the manager eagerly recommended a place to purchase pet supplies for cheap, she is usually on site, and she clearly is very committed to running a daycare that is safe and professional. (And they give a discount to employees of certain places.) The groomer (Beth?.. sorry. .) was very supportive and gentle with herwhen drummelling her toenails.
There are other doggie daycares nearby, and they have their strengths and weaknesses. One was so choosy, after 4 visits and still refusing to do an evaluation, I gave up (they’re play area was small, anyway). Another seemed much more geared toward large dogs, mixing them all up together like kindergarteners with junior high schoolers, which felt scary for me in light of the size of my dog, and their staff — though friendly — weren’t as in tune with my dog’s sense of safety and happiness that I find at Play and Chase Dog Care.

My husband and I love this place. More importantly, our dog does too! He gets excited as soon as we pull into the parking lot and at the end of the day we pick him up nice and tired. We have only used the doggy daycare, but it’s great. The staff is always friendly and helpful. We’ve met the owner several times and she is always helpful and friendly. We will definitely always take our dog here.

Had my old dog Powder groomed here today and the staff were as efficient and friendly as ever.

I took my chocolate lab Leroy Brown to Play and Chase religiously when they first opened. We never had a bad experience. I took my Brown Dog there until he was too old to attend. Even then, I would take him to get his nails trimmed, regularly, and the staff treated him as if he had never left daycare or aged so dramatically. I admit, I had concerns when new ownership took over; but, any uneasiness I had IMMEDIATELY dissipated when I met the new owner and the amazing staff. Although, Leroy was too old to continue to attend «school» at Play and Chase, that didn’t stop owner, Erika, from celebrating in a mobile birthday celebration I had for Leroy’s 13^th birthday. I took him to see everyone that played such a crucial role in his life and Play and Chase was part of that. When Leroy passed, I received a heartfelt sympathy card from Play and Chase, who no longer received a profit from Leroy’s attendance. Sent solely out of the kindness of their hearts recognizing how significant the loss was for me. Leroy always loved going, even when it involved grooming. Their groomers were always able to fit Leroy in and more importantly were consistently mindful of his special needs (no access to water to avoid aspiration pneumonia.) They never made his special needs seem like the inconvenience it was. Since Leroy’s passing, I have a new addition a six month old male Dalmatian «London Bridges.» After London was fully vaccinated, there was no research — there were no options as to where he would attend puppy daycare — it was Play and Chase — hands down! They were SO good getting such a young puppy acclimated, at his own pace, and socializing him in a manner than was not only heathy for him but healthy for the other dogs they are responsible for. Play and Chase’s role in both of my dogs’ lives made them confident, socialized and as a result enjoyable pets. The staff members there has been beyond patient with my anxiety with London while I continue to adjust to having a healthy dog again after Leroy was so sick for so long. I cannot elaborate enough as to what that patience means to me. There are no words. As for the facility, I love there are three rooms, a consistently loving staff and an outdoor area competitors can’t offer. Not to mention the peace of mind I get being able to pop onto their high quality cameras conveniently from my iPhone (or any smart phone) at any given time (did I mention my anxiety?). But, what I adore about Play and Chase the most and what promotes my recommending them to anyone that will listen is that when I drop London off there (and Leroy in the past), I ALWAYS feel like I am leaving my prize possession with family. Thanks Play and Chase for loving Leroy and now London as if they were your own.

Every time I pick up my energetic, non-​stop playful pup Enzo, he immediately passes out in the car on the way home — and I couldn’t be more thrilled! He gets great exercise at Play and Chase, and the staff clearly show him lots of attention and affection. I’ve noticed more obedience from him since I started bringing him here, and I’ve seen the staff use commands and hand signals to reinforce that behavior. I’m very happy with the affordable prices and great service they provide!

Update Deux:
After my last experience and Unilocal review with Play and Chase, the owner contacted me a few days later to find out what happened and to get more input to my experience. This was very appreciated as most of the time, most owners of businesses could care less about their patron’s experiences. We both communicated many times about my experience and I genuinely believe that she wanted to extend an apology for my experience with her business. This is important as far as my satisfaction as if this exchange did not occur, I would have just been another Unilocal review and never would have stepped foot into Play and Chase again. We both left off that I would return for my cat’s next shaving for the summer months and the owner made all the arrangements and scheduled my appointment — which was also very appreciated.
I was greeted by a staff member when I went in for a clipping for my cat and she apologized that the groomer would be late due to traffic. Totally understandable as any person knows what I-​5 with rain can turn a morning commute into total hell. About 15 minutes later, the same staff member checked in to tell me that the groomer was almost there.
While I was waiting, I noticed that the grooming room was very clean without any fur on the floor or clutter. The space is very large and light and clean. Unfortunately, I have to say (and this is more of a suggestion) the space is not great for cat grooming as it is noisy with dog day care in the other part of the building and perhaps some sound proofing would help. The other things was their washer/​dryer was on in close proximity and those sounds are also not conducive for a feline. So, there’s loud barking and equipment going on and I think most cats would not be too happy.
The new groomer, Brandy, was very thorough and did a great job with the grooming as well as keeping her client on the table… I informed her of my cat’s tender spots and she was very careful when she was clipping these hot zones. The grooming was a good experience.
My only negative is the loud sound issue and perhaps some sound proofing in the walls and ceilings coupled with not washing/​drying equipment when a cat is there may be the ticket. Otherwise, a good experience. Would recommend to others — perhaps not to a cat that is very fearful and sensitive to loud noise. As suggested by the owner, cat folk are encouraged to make early morning grooming appointment so that you can miss a lot of the dog traffic and noise. Even thought the grooming room is separated in a another space, it was much quieter at 8:00AM and got more progressively louder as we moved closed to 8:45AM.
Overall, the most important aspect of my review update is the fact that the owner did reach out to me and she cared enough about her customer’s experience. Just this gesture is enough for a return visit and all and all, everything worked out well.

I have been bringing my boxer mix, Chelsea, here for daycare 4 yrs now. As much as I liked the previous owners, things have only improved with Erika and her team! Please disregard those hateful reviews, as they could only reflect on the writers. These folks truly love and understand animals and go out of their way to provide great care and a positive, professional experience to me with friendly customer service! Chelsea literally drags me in the door now for her weekly play dates, loves everyone there and (as a dog who fears aggression) is clearly feeling safe and confident in the environment. The facility is clean and well maintained, with drinking water available. I always know she will be happy and tired (yeah!) when I pick her up, so grateful for Play and Chase as my partners in providing a good life for Chelsea around my working schedule!
Trina Delany

This place is really awesome. I called to see if they had any open spots for my dog and they told me to come on by. I did and was welcomed in by very friendly staff. Made me feel comfortable to leave my moms dog with them. The groomer took her time and made my moms dog looks supper cute and smell very good. It was totally worth the money i will deff be going back
:)

Great people!
Brandy does a great job of grooming Ollie, our Standard Poodle! Price point great, and minimal stress on dogs since there are never more than 3 or 4 dogs in grooming area at a time! We highly recommend Play and Chase for grooming services!
Kim Lindstrand

I really enjoy taking my dog to P&C. We use them for the occasional daycare when my husband or I cannot give our pup the exercise he needs in a day (which is a LOT) or its so nasty outside that playing in the park isn’t the best option; and also for boarding. The staff members are so friendly and accommodating. Every time I go in there I always see another staff member playing with the dogs which shows that they give them a lot of attention and love while they are there. They know my dog by name only after about 5 visits. I cannot say enough good things about them. My pup always comes home happy and exhausted (mission accomplished). From what I have seen, the place is well maintained and clean (major plus). We have also boarded him a few times and everything goes smoothly from what we know on our end as the pet owner and client.
I ALWAYS recommend them to other dog owners in the area.

I was first introduced to Play and Chase when my new pooch Browny needed grooming. I was so impressed with the staff’s enthusiasm, knowledge and the cleanliness of the facility! they did such a great job grooming him. A few days later, i brought him in before work for daycare and they were so excited to spend time with him. I love the webcam feature on their website, i got to spy on him at work. He was wagging his tail and having so much fun! if you want high quality service and a place that treats your best friend with love, i highly recommend Play and Chase for both grooming and daycare!

Since moving to SW from downtown I’ve had trouble finding a groomer that takes such care of their animals! These sweet ladies always manage to fit me in the same day I need to get my stinky little frenchie groomed. He has allergies and sensitive skin. She always knows just the shampoo and conditioner to use for his delicate skin! He comes out looking so white and incredibly happy! I want to try their doggy care next time I go out of town.

Absolute. sh! t. show. Can’t imagine this place will last long. Worst customer service ever. Instead of saying «your total will be», I got «uh you haven’t paid yet, you can’t just take the dogs «. It was like she was having a panic attack. Charged an additional $ 27 for «hourly daycare «for the 30 minutes it took to pick them up. Insanity.

I’ve been bringing my dog to Play and Chase for day care. He loves it there! When we pull into the parking lot, he jumps into my lap, and gets very excited when he comes in the door. I can tell that they do a great job of watching him just by how they interact with him and how trusting he is of all the employees. They are VERY friendly and I always know my dog is in good hands when he is there.