Mackin’s Auto Body

At their Capitol Hwy location, I took my car to do some touch ups pending from prior job done on scratches on left front door. When moving the car from their parking lot into the shop, they totaled it. The car keys were given to an employee who reported sick that morning. That lack of judgement and reckless behavior, with total disregard for other people’s property, left me without a car. Their insurance declared the vehicle a total loss, so you know how it goes. They paid me a non-​negotiable amount which did neither cover the cost replacement of my 3 yr 30,000 miles car nor the loss of use. If I wanted to repair the car on my own, they would pay me even less, plus the fact that taxes where not reimbursed as they alleged the car was garaged in OR (it had WA plates). Insurance companies have all this well covered in their benefit, from every possible angle, leaving almost no resources to fight back. When leaving the matter with insurance companies, Mackin’s Auto Body takes no responsibility for the uncovered loss and feel they have fulfilled their obligations towards their client.

Mackin’s has been making a real effort and has been exemplary in their communication as things have progressed. Though I am still frustrated by the initial delays, I realize after Some further conversations that most of the blame there should be on the insurance company. Mackin’s big error was waiting a few days to contact them for approval of additional repairs.
Not done yet but things are looking up!

I was very disappointed with the service that I received.
My car was broken into and lived in by homeless on December 1, didn’t get my car back til December 18. I was told all the stuff inside my car would be detailed and cleaned out as if I had a new car, that didn’t happen! I found everything in my trunk. And they just sprayed air freshener heavily!
They couldn’t fix my ignition after several attempts so they finally gave in and sent it to a Honda dealership for a professional to fix it. And charged me $ 200 to tow it there. Seriously! Something about coding! No kidding it’s a Honda and it’s a 2011!
Now I have to clean all the stuff out of my car and smell the stench that was the homeless.
Do not take your car there unless you want to be taken for a ride!

I recently used Mackin’s for an insurance repair claim. Honestly, they were more helpful than my insurance adjustor was in handling questions about the process. They kept in contact with me and informed me of the progress regularly over the 2 weeks they had my car for repairs. Kirk was very professional and helpful, and answered questions quickly and thoroughly. When I picked my car up, it looked like new. They even returned my rental car for me so I could get to work on time after the pick up. Overall, it was an easy and painless process… apart from paying that deductible :(
I would highly recommend Mackin’s! They are a wonderful and incredibly professional business.

I’ve been in Portland for a little less than a year and after accident free driving and a 2500 mile trip to PDX, my Honda was rear ended. The insurance company gave me several choices for repair facilities and the only reason I chose Macklin’s was location.
Top notch. The repairs were done ahead of schedule, done correctly and it’s back to what it looked like before. I was called regularly for progress updates, no insurance hassles, and no surprises.
Three months later, the back end started rattling like something was loose. I thought a part came loose or there was more damage which went unidentified. It was one of those rattles that you hear all the time, other people call you crazy and that it will NEVER happen when you want it to happen! I went back to Macklin’s and the Rep took it for a drive and found nothing. They dug and dug and finally found a loose brake cable that was probably not related. After two hours of searching the price came to $ 0.00.
I hope to never need their services again but if I do, I would have no hesitations in a return. In fact, I’ll save the insurance rep the trouble of running down the list of available shops and save myself those ten minutes and just go here.

I needed a rear hatch on my car fixed. After calling or going to 3 different mechanics who either didn’t want to deal with it or wanted to charge insane amounts of money I brought it here. They took care of the problem immediately and didn’t even charge me for it. I’m shocked at the awesome customer service, I will definitely come here again. Simply awesome!

These guys were awesome. I was hit in parking garage right before Xmas by someone who was REALLY not paying attention. After dealing with the insurance company drama, her insurance took 100% responsibility. I have never had body work done on my car (thankfully), so I went to the shop her insurance recommended at first. I just didn’t get a great vibe there, so when I confirmed with the insurance co that I could go to any shop of my choosing, I searched Unilocal and made some calls. Mackins Hollywood was booked out a ways for non-​urgent repairs, but not as bad as some of the other places I called (including the shop recommended by the other driver’s insurance co). When I went in for an estimate, they were incredibly professional, and even offered to take care of a few large paint transfers on the side of my car that were unrelated to the accident for free. They were able to schedule the work within a few weeks, and they were very easy to work with throughout and kept me updated on their progress. They work with a car rental place nearby who dropped me off and picked me up at the shop and that was also very convenient. When I got my car back, it was thoroughly cleaned inside and out, the work they did was excellent, and they did manage to completely remove the paint transfers as well. My car looked much better than it did even before the accident! I can’t speak to the price because I wasn’t the one paying for it, but I was completely happy with the work and the service and would highly recommend this shop.

Oh my God… thats the only thing that I can say about this place, because it is absolutely FANTASTIC! The front desk lady is not really friendly, but Brian is!
I bumped into an unknown object while driving in i-​5 before Kalama. Lost my fog lamp bracket and theres a huge scar on my bottom right front bumper. I went to this body shop solely on Unilocal reviews and hope for the best.
Turns out this is the best decision. Brian gave me a quote telling me that the bumper needs to be replaced alongside the foglight bracket. I am reluctant to spend hundred of dollars on bumper, and asked him whether it is possible to do the fog light only. To my delight, he said yes.
2 days later (today) Brian called me that the item is ready, I went there and the installation doesnt take that long, in fact I only went a round trip to starbuck and it is literally done. It is a surprise when I saw the bill… he did not rip me off and even gave me a free polish for the scars. It is done way too professional that the huge scratch is almost gone. He even gave me a complimentary car wash.
If in future I decided to change my bumper, you guys know where I’m heading.

Mackin’s worked around my schedule, helped me find an affordable solution, and provided excellent customer service.
I needed to have my left mirror replaced and instead of buying a completely new one to match the color, they offered to buy a used mirror and put a new piece on the outside to match.
When I came back to get the part fixed they had some problems putting things together and had to take a little longer than originally estimated. But it was no problem because they drove me to work to make sure I wouldn’t be late!
Everyone in the company from the administrators, to the mechanics, to the shuttle driver were kind and courteous.

AMAZING CUSTOMER SERVICE! Somebody hit my car, and I thought it was gonna be a nightmare trying to deal with a body shop and I was so wrong, I’ve never experienced a faster, more friendly car shop than this, best customer service from both the front desk ladies and the dudes working on my car, 5 stars across the board, they made my life a dream! I rarely post Unilocal reviews but this place deserved another outstanding comment :) thankyou Mackins!

After having our Honda’s windshield replaced (poorly) elsewhere, our driver’s side door was catching on the front fender when opening, and the passenger’s side door just wouldn’t open at all because of fender damage. I took the car in to Mackin’s on the glass shop’s recommendation, and was initially worried that they had some sort of shady back-​room thing going on between them, but I was totally off-​base.
When I got there, despite my not having an appointment, the front desk girls were attentive and friendly, and one of their mechanics offered to look at my car right then and there. It took him (Kirk) all of 1 minute to see what the issue was, and he pulled it into the shop and popped the fenders back into place in like 2 minutes. He also looked at the rest of the windshield installation to confirm a couple of fixes that the glass shop would need to make. They didn’t charge me a thing. I was in and out in 15 minutes.
Granted, I didn’t have any major work done to the car, but just based on this experience I’d definitely recommend the shop, and want to publicly thank Kirk, who was really nice, smart, and efficient.

VERY IMPRESSIVE! They not only fixed my broken window, but they fixed the handle on the inside that was broken for free, and cleaned the inside and outside of my embarrassingly dirty car, and made it cleaner than I’ve seen in a LONG time!!! On them! Excellent customer service. No bull shit. I will DEFINITELY go back for all of my cars needs in the future!

This was the second time this year that my wife’s car got hit on the front part of the car damaged due to no fault of her own. First time I took it to a body shop fairly close to where we lived. Work was good but boy it took 10 days longer than estimated and I had to call them on a regular basis to find out the progress of the work,
This time I made sure that I chose the best auto body based on Unilocal reviews. That’s how I found Mackin’s Auto Body on NE Broadway.
It is clear across town for me but I didn’t care as I just wanted this time to be a better experience. And… boy was it so much better! Sabrina and Shawna as well as the gentlemen that did the estimate were super helpful and friendly.
I had to adjust my appointments a couple of times due to the other party’s insurance that was paying for the damages was taking a little longer and Mackin’s Auto Body team were very accommodating.
Car rental was arranged and from the time I dropped off the car I never had to call to get a progress report on the repairs. They sent a text to my phone daily and sometimes twice a day on the progress. How cool is that!!!
Car was done a day earlier than estimated and when I picked up the car it looked great and car was washed and vacuumed too.
Don’t ever want to get into another fender bender or have anyone get into one but if you do be sure to let Mackin’s Auto Body on NE Broadway do the work,
Great workmanship and the best customer service!

Excellent work! Just picked up my truck and you can’t even tell there were any issues. Thank you for the great work!

This place is the best! They have done amazing work on all of our cars (Leaf, Volvo, Porsche, Audi) over the years. And the customer service is wonderful. And they have fair and reasonable prices. Best auto shop we’ve ever used.

I contacted this shop to schedule an appointment, expecting to have to wait for some time. They got me in the following morning.
I was under the impression that Mackin’s would contact me regarding an estimated time frame. The damage to my vehicle was minor, remaining drivable, and required for my weekend job. Having not been contacted after submitting authorization to repair the vehicle, I was a bit upset when I realized that they had already tore down my car. This was the second day after dropping it off. Luke stated that they were nearly finished with it and it would possibly be finished the third day.
This was very surprising. My expectations were to have them order the parts, have it take a few days to arrive, then leave it with them for about a full week for the installation and paint blending. Learning that the turn-​around time would be three days is pretty incredible. Luke finished the car, reviewed the deductible, and verified payment from the insurance company. Mackin’s safely and securely performed a lock-​out procedure so I could pick it up after-​hours.
The work is immaculate and correct as per the estimate and my liking. While the brief «mistake» in customer service upset me, irrationally maybe, the fact that they finished the car in the time frame that I expected to pick it up anyway, anticipating a return for completion, is incredible.
Huge thumbs up and I will certainly be a return customer, but hopefully not :). I will however pass on recommendations to anyone in need of a body shop.

AMAZING customer service!!! I came to Mackin’s after being at another body shop and not really being reassured of the entire process. When I arrived here (after the insurance sent my info to them (the previous place had my info too)) they greater me by my first name. Luke the guy that did the estimate greeted me with a smile and reassured me they would take care of me.
Throughout the process Luke kept me in on the loop by calling me and letting me know what was happening.
Although this was out of my way I really like their customer service. Today when I picked up my car Luke greeted me walked me to my car gave me a run down of the work and why it took longer and lastly reassured me to give him a call
If there was any questions or problems.

Outstanding work, professional staff. Hard to ask for more but when I did, they accommodated my crazy request. I had oxidation on my headlights due to age and the edges looked like they might have been scratched during their polishing of the hood. The buffed both of my headlights for free! They didn’t have to do that at all.

Never had an accident in my car of 6 years now but was a victim to a hit-​and-​run (with no note, of course) recently in front of my building. With the bumper and taillights needing replacement, I thoroughly did my research on a honest, well-​established auto body shop near where I live in NE, that also accepted my State Farm insurance.
Went in for the quote (takes approximately 15 – 20 mins), they gave me an honest estimate for what they would repair, and suggested that I employ a dent-​repair specialist for the other dents not covered on the bumper since it would be ridiculously expensive with them. Brought it in 2 weeks later (this last Tuesday) and had it back on Thursday. Only two days. Enterprise was super close by and they have a flawless system worked out where they will come and pick you up, and then you’ll pick out your rental car. When I picked up my repaired car, I just left the rental at Mackin’s, no hassle or stress to return it to the Enterprise location. Anyway, my car looks as good as new. The bumper looks exactly like the original, they even replaced BOTH tail light covers when only one was broken, and immaculately cleaned the inside and outside of my car so it practically looks detailed (and it was quite dirty, I tell you).
Very impressed with their friendly and honest customer service and would definitely highly recommend them to anyone that needs auto body repairs.

Salt of the earth. Fast, honest, friendly, efficient, affordable. I wish all businesses were run like this one.