Holiday Inn Express & Suites Portland-Jantzen Beach

This was the first time I was not greeted by friendly staff when I walked in, it took a bit for the lady to come to the desk after ringing the bell. It was more of a «What do you want» attitude. Typically it is a friendly greeting, and I am thanked for being a platinum member. I choose Holiday Inns since they are pretty consistent, and usually have great experiences! Got my room, and it was the worst sleep I have had. It was late, and I was tired; otherwise I might have left or at least changed rooms. What I assume was the elevator made noises all night that I could hear from my room. The A/​C unit blew directly at my face, so even though it was hot, I had to turn it off in the middle of the night. So after a difficult night of sleep, went out to my vehicle to grab my laptop. Walking out the front door there was a waft of cigarette smoke. This was coming from a hotel employee standing right outside the door, not even off to the side. I took a few photos, showing the position of the A/​C, the outlet that looks like it is smoke stained, and the stained sheets. Grabbed some food, and left.

After driving from Seattle to Portland in the dark and pouring rain, this hotel was a beacon of light for the weary traveler, mentally exhausted from a drive requiring 110% concentration. I chose this hotel because it was close enough to my project site, reasonable rate compared to downtown/​Lloyd Center hotels, and no hassle parking. I just needed a room for the night and a solid breakfast to get me going. This hotel met those expectations. There’s nothing extraordinary here. The service was friendly and the breakfast was good, all the usual hotel breakfast items in place (but where was the hot sauce?). Plenty of stores nearby and a Starbucks. I would stay here again, no problem.

We spent nearly three weeks at this hotel and it was definitely a pleasure staying here. The hotel staff (front desk, cleaning crew, breakfast personnel) were all polite, friendly, and helpful. They greeted us without fail and always checked to makes sure our stay was going well. They made us feel as if we were coming home each day.
The area is perfect as it is off the beaten path, away from high volumes of traffic. If you are so inclined, numerous stores/​shops/​restaurants are within walking distance. We felt safe the entire time we were there, so that is a major selling point for us when staying at a hotel. This is a hotel I would choose for future trips.
Breakfast was very good; we had omelets nearly every day and bacon every other day (a big plus in my eyes). Of course, there were many other things to choose from, but these were my absolute favorites.
The only complaint: the internet was not reliable. There may need to be some more/​newer hotspots installed to make improve wifi reception on smaller devices like mini iPads and iPhones. That’s the only reason there aren’t 5 stars.

Clean, not smelly, has a friendly staff, and spacious rooms! The only complaint I would have is that you can hear people in the hallway kinda easily, and people walking in the hallways above me. But otherwise, it was a nice stay!

We stayed at this location over the 4^th of July weekend. We had booked about a month prior through a hotel booking site (I can’t remember which). When we arrived, there was some issue with our booking. I think they had accidentally double booked our room for one night during our stay, and the computer system wasn’t allowing the lady at the desk to move it around.
She was very sweet and upgraded us to a room with a jacuzzi at no charge.
The room was fine. It was clean, which is really all that matters to me. But, There was a hole punched in the bathroom door and the carpet was coming up a bit where it met the tile around the jacuzzi tub.
Our room was directly across from the laundry room, and so we had a lot of noise coming from the housekeeping staff in the mornings. Probably too much noise, but whatever.
Breakfast had a good variety… but you get what you pay for, right? Free breakfast = yucky egg patties with some kind of brain looking material in the middle (chorizo?). Gag. Every morning.
Expect to have to ring the bell anytime and every time you approach the desk as the staff seems to hang out in the back room instead of manning the desk.
Overall, our stay was great. The little things that came up didn’t bother me so much.

Horrible location. Situated behind a shopping center and next to RV parks and mobile home parks. Only made a reservation there because I was using hotel points, but we arrived at 3:50pm, room wasn’t ready (website guarantees rooms are ready by 3pm), the lady at the front desk, Mary, had zero customer service skills, didn’t even say «hello» when we walked in, just said, «ok, last name?» without even really making eye contact, and then kept going to the back room and yelling at people, and just said we had to wait in the lobby for the room to be ready. No apology, no explanation, nothing. I ended up booking a room at the holiday inn express on airport way and it was SO much better!

Room was relatively clean, front desk staff was very nice from checkin to checkout and everything in between. I had forgotten my «friends and family» printout and had to use a lobby computer. it was horrible. Please, please, update your computers for guests to use – all I wanted to do was print a form and it took me 15 minutes to get to that point! I can only imagine if I was trying to use them to print out my boarding pass.
I was there for two nights, place looks well kept – wish I knew they had an indoor pool – next time! Didn’t get a chance to eat since I was out and about most the time. Things were quiet except when kids were loud in the hall it would echo into my suite – other than that, pretty satisfactory visit.

room are clean nicem stay is great but not manger
parking lot is not safe truck got broken in to and the next morning the manger did not care or help

Off the beaten path a bit, but clean with friendly service. For one night, it was a decent value, clean enough. Nothing to write home to mom about, but it was a fine stay.

Standard holiday inn. Standard rates and standard rooms. Good place to crash if you’re coming in off the 5!

A great little Gem in North Portland area. I had a opportunity to stay at this hotel and also took a tour of it as well as we are planning a small corporate meeting. It is modern and pdated with all of the amenities our group would need. Staff appeared friendly and outgoing and overall, a very good lodging choice for this area. Close to shopping and several good retaurants as well.

My husband and I stayed here for two nights in July. The moment we entered the lobby, we received a warm greeting and a little bag of goodies. The room was quite spacious and very clean and comfortable. Breakfast was good and once again, staff were on hand to attend to our needs. We had a lovely dinner in a nearby restaurant and on our return we were met by the manager who was very jovial and friendly. On our departure, which was very early in the morning and because the restaurant hadn’t opened for breakfast, the manager asked if we would like to take some rolls and drinks with us. For friendliness and service, I don’t think we could have done better elsewhere. I would definitely recommend this hotel to my friends will make sure it is top of my list of places to visit on my next holiday. Well done to the staff and manager.

This is a nice place to stay! The room is modern and fresh. It has a flat screen tv. The hotel has an indoor pool and jacuzzi. There’s also a fitness center and breakfast area. The other reviews were done before the renovation; I feel that it is very clean now. I would stay here again.

Does this hotel cover the basic necessities one needs in order to function? Yes. That is: It has a bed, a hot shower, and air/​heat. Does this hotel go any further than that? No. I have severe phobias with hotel beds, so thank god, no stray hairs, etc. to be found. However, the room does indeed have an overall, «not so clean feeling».
As Michelle R. stated: Customer service here leaves something to be desired, blank stares abound at the front desk when simple questions are asked. Also, upon my check out, literally less than two hours later, I realized I had left my I-​POD next to my bed on the nightstand. I know that is EXACTLY where I left it. Upon calling the hotel back, did they find it? Of course not. Hope you enjoyed my 16g I-​POD cleaning lady.

Undergoing renovations, which they neglect to mention upon making reservations. Staff, especially Gabriella, are rude and not helpful. Did not honor the HIExpress promise that any unsatisfactory aspect of the stay would be free. In room high speed Internet is spotty at best and did not work at all in our second floor room. Room was filthy (hunks of dirt and dust in the a/​c unit, wet bar sink did not drain, curtains stained, shower curtain stained and not cleaned, carpet stained). Certainly not up to HIExpress standards and a far cry from previous stays at this same property. Horrible experience, uncaring staff, would not recommend to anyone.