Courtyard Portland North Harbour

DO YOURSELF A FAVOR AND DO NOT STAY HERE! Besides this hotel not being updated or renovated to accommodate guests, the customer service from a night shift manager over the phone named Alisse (unsure of the spelling) was completely unacceptable and not representative of the Marriott brand. She was rude, disrespectful, unprofessional and very dismissive toward my husband who is a Platinum rewards member as he was trying to sort out a billing discrepancy. All other staff were great, but we will be reporting this particular manager to upper management. #marriott

This Courtyard should have renovated like the others by now. It’s old, there was a dirty coffee packet on the floor when I walked into the room. The parking spaces are tiny and there’s an awkward gate. The courtyard looks like a bunch of useless space. Breakfast was terrible. I’m so disappointed. It does not meet Marriott standards at all. Front desk was pretty friendly but it doesn’t make up for the accommodations.
In addition, the walls are paper thin. I could hear the ice machine from down the hall and doors slamming all night, and water gushing in the pipes constantly. I’ve stayed at many many Marriotts. I hate to give such a bad review.
The two stars are for the staff. The girl at breakfast was amazing. Great training.

no hot water! had to take cold shower a/​c heater and fan did not work. shuttle bus was not informed about. which was extremely out of the way for a pick up making us late and another couple to get to airport by the time we wanted to get there by. breakfast no greeter in breakfast room. bacon over done not a large selection. beds were comfortable and nice pillows. had chair and desk. no fridge. had to buy at expensive price for any snacks or drinks. coffee maker in room did not work. one of my worst experiences at a Marriott. defiantly not worth it for the price you pay. only got 1 choice of a snack in store for being a platinum member even though it was a two bedroom with two people using it. there was no other special treatments for being a platinum. very disappointed.

Not at all what we expected. Older cramped style. Had to request an extra blanket as none in room. Housekeeping knocked on the door at 9 am when check out is Noon. WTH!

This Courtyard does NOT measure up to Marriott standards of today. This Courtyard pretty much looks like a 90’s hotel – and I think all of the furniture in it is STILL from the 90’s except the TV. The bathroom was dirty with mold in the grout and a lamp beside the bed didn’t work. If this hotel continues to be branded by Marriott, they definitely need to help bring them up to Marriott’s exacting standards. This stay makes me want to move to another more modern hotel chain even though we’ve been Marriott Rewards members for 15 years. I can even hear the people in the next room TALKING in a very low tone. The staff members are extremely friendly and helpful, though. I can’t knock them. But, the owner and/​or Marriott is not giving them a lot to work with here.

Our room had tv’s from like 2003. We didn’t use them for anything. The connection for Internet is super wonky and makes you connect with your device every day. It’s near the airport so expect to be woken up by planes and stuff in the morning. Light rail is a short walk to the expo center there’s so a shuttle which we never took.
Otherwise we had a pretty nice stay.

This Marriott definitely did not meet the standards for a Marriott property. Its definitely an older building and you can see the wear. The room was very basic. Found trash under the bed. It was cheap, so I guess you get what you pay for. No free breakfast, you have to pay $ 13 and its not worth it. Its far from downtown, and not a cheap cab ride. The bed was semi comfortable. Otherwise I probably won’t stay here again.

Let’s start with parking, almost all are tiny compact at best spots underneath their building. Anyone with a normal sized vehicle has to park out on the street.
Then there is the $ 13 charge for their buffet breakfast, which was looking like vultures picked over it. I counted three people working the room, a lack of food for $ 13.
I asked if there was bacon or any meat and I was told the guy cooking the omelet is in charge of the meat so it might be a while. This is not a typical Mariott hotel, it is a shell game. They do have a swimming pool, but be prepared as it is tiny so if it is kiddy hour you won’t want to get in.

This is not your typical Courtyard, let alone Marriott brand hotel; which is disappointing since I travel for business 100% and loyal Marriott member. It’s very old and out dated, especially for their rates. I’m a platinum elite member, but that really doesn’t mean much at this hotel. Upon arrival, I asked to speak to a manager to negotiate a reduced long term rate since I’d be staying there for 17 nights, but was told it was already at the long term rate. I’ve been here for 2 weeks, going on my 3^rd week for business. The staff is not openly friendly (more forced), housekeeping left my trash in my room one day and then opened my door today for service even though my privacy tag was hung (she said she was given the wrong information), the laundry room is on the parking garage floor, the towels are hard and rough, the pillows are the worst quality I’ve experienced at any Marriott, my walls and bed will randomly shake due to wind or my neighbors (can’t tell), and the walls are extremely thin! Since my stay, I’ve had a rude neighbor loudly pound on my door for music playing from my cell phone speaker (over running water mind you) and having a phone conversation on my speaker. Please keep in mind, I have yet to complain about hearing (probably these same neighbors) having loud, headboard pounding, climatic (yes I heard the climax) sex nor other neighbors laughing and enjoying their company in their rooms. Maybe it’s the guest that choose this particular hotel or maybe it’s the hotel itself, more than likely, it’s a combination of the two; either way, I will not be returning to or recommending this hotel for business nor pleasure.
On a better note, not all the staff is «stiff», the kitchen staff and housekeeping staff are genuinely friendly and accommodating, a fridge and microwave was put in my room, and the view is beautiful.

I agree with all of the bad reviews — this is NOT a typical or even remotely nice Courtyard. The rooms are ugly — so out dated with very worn carpet. I had no other option so I stayed here tonight. I ate at the restaurant too — a big mistake — horrible selection only followed by terrible food. The waiter brought my pasta — which was cold. I said — can you heat this up? The pasta is cold. «Well it was hot when I brought it to you.» to which I responded, no it wasn’t, so please just warm it up. One tiny shampoo, one tiny conditioner — no lotion, rough towels & wash clothes — crappy bedding and pillows. The parking lot is dark and kind of creepy — especially in the very bottom of the dungeon. I stay at lots of Marriotts (I’m Platinum), but this was the last time here and for the price you can stay at much better places. There is NO WAY that this facility could ever legitimately receive four stars. Can’t believe that Marriott hasn’t taken away their use of the brand name. This place sucks. Oh and yes — horrible internet connection.

Don’t forget your bathing suit! Perfectly nice hotel. We loved it, the view of the water is great, the beds were super comfortable and the staff was professional.
It was just a little hard to get to off I5 (it was dark and we are not used to the area). We did not eat here although the breakfast looked and smelled great. Its very convenient to shopping and eating downtown.

Pretty sure they recycle half used shampoo and conditioner bottles; makes me a little uncomfortable but I guess it’s being less wasteful. Wifi is horrible — disconnects and is slow. This is of importance for a business traveler. Parking in the basement is a challenge — don’t go there unless you want your doors dinged or scraped by the support beams. However the rooms are okay and receptionist and housekeepers are friendly.

Update: Marriott stepped it up and gave me an option for a major room upgrade. We’ll done Marriott. I’m mostly through my stay now, but good for them for trying. It’s why I am loyal to their brand.
So I chanced this property again and what a major let down. As a platinum rewards member, I am a marriott loyalist, but his place is awful.
The desk clerk told me my room (303) offers an awesome balcony river view. This room not only has no river view, the view is awful.
When I arrived at my room, the door was propped open by a rag. I called the front desk, they said «don’t worry about it». Creepy feeling, no apology.
There was no remote for the TV
The desk chair has pulled fabric, the walls have scuffs, the bathroom tile is dirty.
A week later the elevator is still in disrepair explained by a lame sign put up with blue painter’s tape explaining the potential for a five minute wait and filler chit chat that says «drop by the front desk with any questions, comments or concerns.» Here’s my comment «fix the elevator»

I’m not sure why there are so many negative reviews for this place. I stayed here on business, and I was perfectly happy with my stay. My room was clean (although, I would have preferred a king room, instead of a double…) and comfortable. The staff was friendly and helpful. And I had a nice view of the river from my room. Free wifi… and it was not too slow for me. I was happy with my stay here!

By far the worst Marriott I’ve ever stayed at or seen. Seriously out dated rooms. Cheap fluorescent lights and curtains. The plastic shower insert was yellow from age and stains. My room did not have a single decoration whatsoever. The acoustic ceiling really topped it off as dank. If it weren’t for driving all day and checking in at 8pm, I would’ve move my family elsewhere. The only upside is the lobby and river view from the back patio.

Free wifi? Yeah, it is free, but keeps dropping connections, so it’s not even worth using. The connection at Starbucks is 10x faster. –_​_​_​_​_​–
Cleanliness; 2 of our towels had a bunch of hair on it. can you say gross?
Maintenance of their rooms? 1 of the lights keeps flickering oppose to just staying on. –_​_​_​_​_​–
Breakfast in the lobby? You have to physically ask for certain things… The waitresses never really come by & the cook that is suppose to be behind the egg bar is not there. =T
Wake up call? Called to request a wake up call, never got one. Luckily we set out cell phone alarms to go off instead for back up.
Now it makes sense why all of the downtown Marriott locations are booked up.
Bottom line: This is the worst Marriott we have ever stayed at.

Yeah… won’t ever stay here…
Was promised a view of the Harbor… Was put in a room where the view was looking straight into an awning… Complained, and was then put directly above that room so we only had to see a portion of the awning and view condos across the street. I booked this room several weeks ahead of time to assure a decent room, but obviously that meant nothing. Very disappointed in the size… we felt like sardines!

Paid forty bones a night on PL and it fit the bill. I thought getting to the hotel itself is a bit convoluted but doable. Secure parking onsite, a place to eat, close to the river, free in-​room wifi, smelled normal, and no questionable experiences. Front desk people were nice and they have cookies. The only trouble I ran into was my keycard flaking out twice and needing to be reset. not a biggie.

My fiancé and I ended up staying one night at this place through making our own bid on
. I stay at hotels all around the area to visit family and friends and didn’t know what to expect at this location.
We checked in 15 minutes early for check-​in, the rooms weren’t ready. Understandable. The front desk was on their walkie for a good 5 minutes until «Ramon» answered unpleasantly. Red flag #1. We should have known from that one phone call, the cleanliness (or lack there of) was going to be a factor. So we just left and headed to downtown Portland to go shopping until our room was ready.
When we came back, we got our hotel room and noticed it had two full beds, instead of a king. We just went ahead and called to see if we could request a king bed room. My fiancé called and the front desk said they would get back to us. Didn’t happen for a good half hour. Red flag #2. He called again and they said they were still looking into it. Maybe 10 or 15 minutes after, they managed to book a room for us one room down.
With our luggage in tow, we get to the new room and noticed it was freezing. I went ahead and turned on the heat. The second that I did, the room smelled like someone pissed on the heater. I. Kid. You. Not. We were sniffing and sniffing to figure out if it really was the heater or if the carpet was just full of dried up piss. Red flag #3. Without complaining about the stench to the front desk folk, we just requested our old room back because we «liked» it better and got it.
We thought our worries were over until we noticed the bathroom toiletry of shampoo was less than half full. Great. They reuse their toiletries. I’m all for having a «green» hotel, but really?! Red flag #4.
And the BEST thing? The walls to each room are ubber thin. When we headed out to eat some dinner, we were grossed out on what we heard next door. Red flag #5.
I assumed since it was the Marriott it would be a nice comfortable stay. Erm. I gussed wrong. I highly encourage you to look elsewhere!

My friend and I needed to stay somewhere between downtown Portland and Vancouver, WA, as we were visiting friends in both areas. This Marriott fit the bill perfectly. It was clean, quiet, had free parking (not all Marriotts have free parking!), and right off I-​5.
I didn’t spend a whole lot of time in the hotel, but every staff person I encountered was friendly and accommodating. If you happen to forget your toothbrush, they’ll give you one (for free) at the front desk.
Their beds are really comfy too!