Green Depot

spent a boatload of cash here and the service was top-​notch, especially from Patrick. Definitely not a low-​end store, but you certainly get what you pay for. The whole staff seemed very experienced with zero pressure to buy. Will certainly return. thank you Green Depot!!!

I did not read the reviews before shopping here, and I deeply, deeply regret it. One of the worst experiences I ever had. Supplies: 1. Did not come when promised. 2. Were unbelievably expensive.3. Were not familiar to sales people. (ie, they knew very little about what they were selling).
When we complained to the managers about poor service, we were treated even worse. The blame was clearly shifted to us, and they acted like they were doing us a favor by even engaging in commerce with us.
Not fun. Not anything you couldn’t get elsewhere without the hassle or expense.
Believe the bad reviews!!! There are a ton of them for a very good reason…

This place is a total train wreck, and I wouldn’t recommend them to my worst enemy. We ordered a small piece of madrone to install in our new kitchen. They apparently forgot to place the order with the supplier, and the piece has still never come in many weeks later. Our new kitchen is thus sitting with a hole in the otherwise brand new counter. They were incredibly unhelpful and rude when we asked them to make the situation right and took no responsibility for their mistakes. Huge thumbs down.

There is no way I will shop here again. Another example of what happens when a company is bought out. We refinished our own wood floors and went to Green Depot for the Osmo floor sealer. Today, 9÷7÷13 I went in to return one of the $ 120 gallons, with my receipt, and was told I was passed the 30 days. I purchased on 8÷6÷13. Really?
Give me a break!!! We’re in the middle of a flipping huge remodel project. Save yourself the frustration and go elsewhere.
I’ll stick with companies that are willing to work with me a bit, have exceptional customer service, and don’t treat me like I’m trying to pull a fast one, or asking for something ridiculous. Looking forward to sharing my experience with Angie’s List, City Search and Insider too. I hope the bad publicity is worth not taking back the $ 120 worth of obviously perfect product.

Do not shop at Green Depot. We spent a lot of money on a madrone slab that was not sanded to specifications; ridges were left in the sections that were glued together. Green Depot contacted their source for the product and were told it was the weather that caused the problem. I’ve worked in wood for years and have never heard such hogwash. The top was not sanded correctly. Green Depot basically said, you are on your own. Forget it. These folks are simply not worth supporting. I warn you: DO NOT SHOP THERE OR TRUST WHAT THEY SAY.

I read a lot of bad reviews of this place, but in my search for Green Glue locally, I decided to give this place a chance. Amy was extremely helpful and friendly. She matched their price to an online company for me and also helped look up some soundproofing information when I had a question about soundboard and my studio remodel. I’m glad that I came here and I got the product I needed for my studio remodel without having to wait for shipping.

How nice, a store with all «green» materials! We are looking to remodel our condo and everything inside will be «green» so this was the prefect place to get ideas on what kins of materials will work best with our space. We have not ordered anything from them quite yet but they seem to have a good selection of items in flooring… Will be back again to make final decisions later!

I just completed a kitchen remodel including floor replacement (bamboo) and countertop replacement (PaperStone). I enjoyed my experience working with GreenDepot and found the staff very knowledgable and helpful. Everything went smooth with the bamboo and I am very happy with it.
Unfortunately, GreenDepot uses a company called FloForm to install its PaperStone product and I had a very negative experience with them. To be clear: this was completely with FloForm and throughout the process, GreenDepot was extremely supportive and helpful to me as the client. GreenDepot is a great company and I highly recommend them. But I still feel I need to share my experience with FloForm in case any others are considering this.
In remodeling my kitchen, I decided to purchase PaperStone through GreenDepot who has the professional installation performed by FloForm, given what seemed to me like some tricky technical details, particularly the edging and backsplash. There were two components: one long L shape with a drop in sink and then a three foot standalone piece.
So from the beginning, my expectation was that I was choosing a professional company with extensive experience with the product. At this point, I really do not feel that is true. If it was only one incident, I would feel differently, but the cascade of defects, delays, multiple mis-​installs, etc. gives a very strong impression that FloForm does not understand how the paperstone product works and how to properly install it. That and/​or that they are rushing their jobs to the point that things are not done properly.
My understanding is that FloForm is supposed to visit the customer twice for the job to finish: once for the template and the second for the install. It took me seven.
The install is supposed to be completed in one session, usually half a day or so. Based on the return trips, it took them 21 days from the day they started to the day they were complete.
Here is a recount of my interactions with FloForm:
1.) ¹¹⁄₁₃ FloForm (FF) comes to make template for countertops.
¹¹⁄₂₈ FF gives 48 hr prior confirmation call for ¹¹⁄₃₀ install. Was instructed to remove counters and sink in preparation for install
¹¹⁄₂₉ My contractor removes existing counters and disconnects/​removes sink.
¹¹⁄₂₉ FF called at 4:58pm (day before install) and told me the glue was not ready, install delayed till 12/​04, leaving me without counters or a sink for 5 days.
2.) ¹²⁄₀₄ FF installed counters, my contractor told to wait till next day to install sink.
¹²⁄₀₅ My contractor installs sink ¹²⁄₀₅ (only ¼″ lip left around sink after FF sink cut-​out, less than normal ½″: caulking is more exposed)
By end of day the main seam has cracked (my contractor says seams are not supported underneath) and backsplash seam has cracked to left of main seam.
¹²⁄₀₆ Called FF at 8:30am, they say someone can come out ¹²⁄₁₁ and that sink will probably not need to be replaced. I say unacceptable, they find a crew to come out in the afternoon of ¹²⁄₀₆.
3.) ¹²⁄₀₆ FF crew assess situation and say countertops need to be fully reinstalled (and the sink reset).
I call FF who says they are trying to schedule a time for my reinstall and will call me back when it’s determined.
FF calls back and says the install manager is unsure this is necessary, wants to come out ¹²⁄₀₇ to assess situation for himself.
4.) ¹²⁄₀₇ Install manager comes out and says same thing as crew from day before.
FF scheds reinstall for ¹²⁄₁₀ and plumber for ¹²⁄₁₁ to reconnect sink.
5.) ¹²⁄₁₀ FF reinstalls counters and remove/​reset sink. I come home before they leave and they inform me someone forgot to put the paperstone buffer on the truck and will return ¹²⁄₁₁ at 8:00 am before the plumber.
Later that evening I notice the backsplace seem is not even even where it had been smooth after initial install. The right bottom side is now kicked out a small bit. I put a note on the countertop asking for the crew coming the next morning to work on it (with my phone number) as I am already gone to work at that time and I know the FF office isn’t open till 8:30.
6.) ¹²⁄₁₁ FF buffs counter, but doesn’t fix backsplash nor does anybody contact me.
¹²⁄₁₂ Call FF, they agree to come back out ¹²⁄₁₈ to fix backsplash.
7.) ¹²⁄₁₈ FF fixed the backsplash. Job complete.
Again, issues arise with any remodel and if it was just one of these things I would chalk it up to «not everything goes as planned,» but all of this combined brings me to this conclusion: I would strongly recommend not working with FloForm to install a PaperStone product.
I want to reiterate: GreenDepot is fabulous. They bent over backward in the customer service department and were extremely helpful throughout this situation. I will definitely work with them again on other projects and recommend them to others. Just not for anything involving PaperStone as long as they still work with FloForm.

I have always had a great experience with this store. I’ve purchased several types of materials from them for remodels. Their prices are competitive and their staff is always helpful. Especially Amy. We always go in there thinking it will be overpriced but sometimes is is the same price or even cheaper than Lowes and Home Depot.

took samples out at $ 5 each for flooring. i was NOT told that samples had to be returned within 30 days for refund by ecohaus. i was told that this company used to be ecohaus and that they still carry this flooring. read reviews on google taken from city search and insiderpages for greendepot and recent reviews confirm a company that does not have helpful staff, they are rude and not very knowledgeable. others have said snobby and overpriced. supporting local means businesses should inform customers of restrictions and be helpful. guess i’ll be buying online and at other retailers even if they are not local. i would not recommend this place, the staff at ecohaus was rude and seemed to busy to wait on me, not much seems to have changed.