Friendship Health Center Holgate Center Complex

Friendship house is a great place to recover from surgery. It is very clean and well managed. The staff is extremely well trained and easy to deal with. It seems like every five minutes someone is popping their head in the door to see how you are doing. The food is good for hospital food and they bake fresh cookies every afternoon! I Would give Friendship House 6 stars if I could!

Run while you’re still alive!!! My 98 year old grandmother was sent for rehab to this facility after having a minor hospital stay. I felt like they were poorly qualified to care for the cognitively impaired. I had to ask the staff multiple times to provide bedding to keep her warm because upon entering her air conditioned room twice in the evening my grandma had done the best she could to wrap herself in the 3′ square pad the facility uses to move and adjust patients rather than sheets, blankets, and a bedspread which were all available in the linen closet, but not around her as they should have been. Nurse Ratched had many excuses for the poor care and few solutions. She told me my grandma could have pressed the nurse button. Of course she could have if her demented mind was able to remember that simple task, but had she remembered that, she might not have had the vocabulary at the time to ask for bedclothes to keep herself warm. There were also other incidents of concern, such as my mom finding my grandma in the dining room at 11:00 AM still in her night clothes after having walked the halls for hours and hours without her leg braces on. Other examples of neglectful hygiene care, and the cleanliness of her shared room. In my opinion the staff should have anticipated and differentiated care to fit her needs instead of becoming defensive when I approached them about their care and lack of accountability. Kaiser recommended this facility and I am convinced that the two entities have a strong financial relationship. If your loved one suffers from dementia or Alzheimer’s, run the other way. DO NOT STAY HERE!!!