Canyon Road Auto Body & Collision Center

Had our car towed here after a minor run in with a light pole that took off the front tire. When we first received our quote, they told us it would be finished in two weeks. After 4 weeks we were told «just another couple days.» We finally received our car back after almost 8 weeks.
I understand parts can take time to come in and inclement weather can add a couple days but 8 weeks was a ridiculous amount of time to have our car. One of the times we called to check in on the process we were told «Well, I have the parts but my technician is no where to be found. I just don’t know where he is.»
Pair this with very poor communication about the repair process and this company will never be getting our business again.

Total rip off! I brought our car in for a minor repair to realign a door that was pushed back during a parking lot accident. The estimate was over $ 2500! The estimate included the painting of a part that was available in the color needed. I brought it to the shop I usually use, and the repair was $ 250.

I had a great experience with them. I brought my car in after a minor accident and they were very friendly checking us in. The lobby was really clean and nice and everyone on staff was great to work with. My car was ready in just a few days which was great! When I got my car back it was so clean inside and I could tell they had really taken their time on it. It even ended up costing less than I thought. If I ever need a body shop again I will go to them for sure because I know I can trust them.

I needed to have my car repaired after a minor fender bender. Since I’ve had other cars repaired here with great success and friendly service there was no question where I should go this time.
Once again I was greeted with friendly service. I was schedule to travel in the middle of all of this and Dave made sure the entire process was convenient for me.
The repairs were done well and in a timely manner. One part arrived broken so they were unable to insall it thus delaying the original completion time. Dave communicated with me and ensured a replacement part was sent quickly so I didn’t have to wait very long.
Thanks again for wonder service in such a stressful time!
Stephanie

Came in to get bumper repaired after I was rear ended. When I first contacted them to make an appointment the female that answered the phone was not friendly– not rude but did not seem happy to help me. Seems tired or bored or irritated. She asked me to email my estimate. I did and she said someone would contact me to set up an appointment. I did not receive a call until 4 – 5 days later when I emailed to find out when I would be receiving a call. I reviewed a call within an hour or so after that and the service was fast and good. No problems with that, I just think they need a new receptionist or maybe she was just having an off day. When I came in she didn’t help me and began crying and left to go speak to someone maybe in HR? in the other room for a while and then came back. Not sure what was going on but a man who worked there ended up helping me and he was friendly and helpful as this was a new process for me. Like I said, actual service was fine, nothing amazing but no complaints on the repairs but unprofessional phone call and receptionist so I don’t know that I would recommend it to anyone in the future.

I don’t know how anyone could give Canyon Road Auto Body a less than 5 star review. I am so impressed with this place. I was in a series of accidents in early 2013 (1 was my fault, the other 2 were not). I had received a referral from a client to go to Canyon Road Auto Body with my car instead of the «recommended» body shop my insurance provided. So I did, and I am so glad I did. Unfortunately they totaled my car, but the amount of care they provided to make sure I was taken care of was phenomenal. Needless to say, when I was in my second accident (with my new car mind you!) I took it to Canyon Road Auto Body right away. My contact has been Dave throughout my 3 accidents, and he has been nothing short of awesome. A really nice guy, wants to take care of his customers, and has no hidden agenda. Does this guy make commission? If not, he freaking should. Because of him I’ve sent my husband, and my sister-​in-​law here to get work done on their car. I will always recommend this place to my friends and family. They have gone above and beyond, have fixed their mistakes if any were made, and have kept a positive, good attitude the entire time. Having car trouble is NOT easy nor fun, and they make car trouble transitions easy. Thanks to Dave and the rest of the team!

Just picked up my car. On time and under estimate. Dave was great to work with. I would have given them 5 stars but the receptionist had all the charm and charisma of a robot on major anti-​psychotic drugs. Monotone, no facial expression and no thank you when I finished paying for the repair.

I have had to use these guys for several accidents (I have teenage boys). I am sorry to say I know the estimators J.J. and Dave on a first name basis, (sorry because of having had too many accidents). They have always been friendly, professional, responsive and did high quality work. They went to bat for me when the insurance company wanted to use cheaper lower quality parts. They know how to work with insurance and get things done. I would recommend them without reservation.

I’ve been working with Canyon Road Auto body for a few weeks now and they’ve been more than helpful. The other driver’s insurance decided to revoke my loaner vehicle and these guys agreed to help me out for a couple of additional days that would have otherwise cost me a fortune. They also stuck around late for me to drop off my damaged vehicle and went out of their way to make last minute arrangements for me that saved me a huge headache and on a Friday evening, no less.
If I need this type of service in the future, I’ll definitely be going back here.

WOW. Do not go to this spot for anything. They probably have the worst customer service that I’ve ever experienced. They overcharged on the labor, lack the follow up you would expect if you were to pay thousands of dollars and they always say «um, I think you should fix or change that». It was the most horrific experience and would NEVER recommend them to anyone. Go to Midas and atleast get a service from someone that can articulate the problem instead of arguing with you constantly.
I never post anything on Unilocal but believe that I can save customer’s time, money and the headaches if I can have you avoid this place. They have accidentally charged my credit card, had to reverse charges, and I had to bring my vehicle in on numerous occasions due to them not FIXING the issue correctly and half a$$ing it.
I am actually going to the BBB to report them because they should not be in business at all.

Really dissappointed with pretty much everything! Since I own an Infiniti I wanted to make sure I got my engine work done through the dealership, I also had some minor bumper damage and tire damage so I was referred to Canyon Rd Auto Body who Infiniti works with for their body damage repairs. I felt like the guy was trying to wheel and deal me the entire time, he should work as a car salesman at Infiniti rather then help people with their auto body damage. Usually people have been through enough if auto body work needs done, and to have to deal with this character was no treat. After I received my estimate and submitted to my insurance, my insurance company found a charge that was put on the estimate by Canyon Road Auto Body that is not even possible for my vehicle. Sounds like someone is trying to get some extra money! Since the estimate on the tire work was so high I choose not to go through Canyon Rd for the tire damage, they forgot to put my wheel & tire back in my trunk, and then when I called and asked if someone would deliver it he told me he didn’t know if he could get someone to drive out that far! So they obviously expected me to drive back out even though it would be a 45 minute drive there and back on their mistake. My boyfriend ended up going back out there and my tire was not even at their location! My car was also not ready when promised! Completely unsatisfied customer, there are way too many places out there to get work done and to be treated like this… my advice go somewhere else! I will be writing Infiniti to let them know my experience.