Bluestone & Hockley Real Estate Services

Bluestone and Hockley has been nothing but professional and wonderful to my family and me the entire time we have been living under their management.
My on-​site Manager, Liz, is always professional, courteous, and prompt… definitely one of the best in the industry!
Nicole, the portfolio manager, is always pleasant to talk to and I can tell she genuinely cares about not only the owners, but also the residents and employees.

I have been working with Sheila Johnson as my property manager of my rental property’s for a few years now and she is amazing. She is always right on top of things and gets issues done in a timely manner! Whether I call or email I know she will always get back to me. She is always friendly and upbeat. I highly recommend Sheila and Bluestone & Hockley for all my property management needs!

If I could give them a zero I would love to do that. I am commercial renter, I have 3 businesses and I’ve been dealing with Bluestone and hockey for about 8 years now. I cannot handle the way they do business. If it was my choice I would never ever let them lease or take care of my properties. They never have a problem charging me for every little thing they think is valid but whenever I call for any type of maintenance or help they never respond. Takes me at least 5 calls plus 2 angry ones for them to address anything. When they do come out they throw the lease in my face stating they aren’t required to help me. I understand that some stuff isn’t on the lease that they are required to fix but there are plenty that they are responsible for.
After angry phone call after angry phone call they finally send some people over to fix my maintenance issues. Of course it is never fixed on the first try but they don’t send anyone out ever again till I call back. I have had a roof leak for weeks, I’ve called countless times and left tons of messages but yet I keep getting ignored. I am down right so tired of them. I wish my landlord would just hire a new company to manage their property. I can go on and on about them but then this review would be ten pages long. Bottom line is if I was ever to open another business I would never rent a building that bluestone and hockey are managing. I’ve held back on writing this review for years as I still have no choice but to do business with them.

We had poor communication in the beginning but once that got sorted out everything has been great!
I made a maintenance call and they sent someone out the very next day!
Our new place is great, it’s very insulated so we don’t hear our neighbors and they don’t hear us. Even though they all seem really friendly it’s still nice to have the separation.
They have an online maintenance request and online rent pay which only costs $ 3.50 if linked to your account. Which is cheaper than a cashiers check and faster than driving down to drop it off. They let us know about this before signing the lease.
The staff is pretty friendly, no one has asked us to post a review.
The only other thing I could ask for would be central air upstairs, it gets so hot! But we have it downstairs so that helps a lot!
All in all, I’m pretty happy about our decision to go with Bluestone and Hockley so far!

I’ve rented from Bluestone and Hockley for a couple of years now without a frustrating incident. Sheila Johnson has only ever been polite and helpful as my property manager. As I read these reviews I notice that Bluestone and Shelia have just as many good reviews as bad ones, which is demonstrative of the fact that Unilocal is a place for people to dramatize their personal experience as if it is a universal one. I find it unfortunate that the opinions expressed by consumers on Unilocal can ruin a person’s career without any substantiating information about the writer. How unbalanced. I give Bluestone and Sheila four stars and Unilocal one.

We just received this email from Sheila Johnson, begging us to give positive reviews. You will see it below in quotations. I am a renter and have been for going on 3 years, this company has lots of flaws that they need to fix. Would I say, do not rent with them, no not necessarily. If you do, just be prepared that they do not send out rent notifications, digital or mail. So if you somehow forget, they will put an incredibly heavy fine on you and say it is your fault, which it is, but as a company they need to send out billing statement notifications one way or another. There are plenty of resources to do this.
They charge every month for online payment, which you cannot pay in advance and only have a 6 day window to pay it in.
They are decently good at coming by for little repairs here and there. The washer and dryer in our unit have constant problems and you have to pay as you go. So that is a problem.
The landscapers they use are pretty lazy and butcher the lawns and bushes and completely ignore some areas of the land. My vehicle gets brushed by a bush all the time because they neglect to trim it, but then they cut the other bushes to complete bare bones.
They like to sneak charges in on you everywhere. The neighborhood in our area is getting more and more noisy and the crime rate is increasing, yet somehow they are raising the rent every year.
The heaters in our house barely heat the place and you are always guessing what you are setting it at because the rheostats are broken. We have asked them to replace them many times to have a temperature controlled thermostat.
Sheila Johnson, the property manager, is incredibly blunt, this is why so many people think she is so rude. I have had good and bad experiences with her.
Our house is drafty in the winter and kind of depressing as the front room has zero natural light. I requested someone to come and quote a sunroof and Sheila said «Oh, of course I will get them out within the week.» That was over a year ago, and nothing ever happened, even after a reminder email.
Overall, the place we live in has been a decent experience for renting, I do not regret it. Bluestone and Hockley is a company you can deal with, but they require VERY close monitoring or they might try to scam you out of every dollar through fee’s and neglect of letting you know when your bills are due.
This is my review, probably not what they were wanting, but honesty is the best thing.
«Good Morning to my honored and loyal tenants,
I am writing to ask a favor of you, I have a job that requires me to enforce components of the leases you sign. Varying in scope from making sure the yard care is done, to making sure unauthorized occupants apply, or making sure there aren’t unauthorized pets.
From the beginning of my first contact with my new tenants it is my desire that I be helpful as well as friendly and personable.
I try to address maintenance needs in a timely manner and any other needs while still enforcing the unpleasant aspects of the lease when required, with kindness and respect.
Yesterday, I recieved a very negative review on Unilocal that I feel was not warranted and down right mean spirited and hurtful. (It was from tenants that had unauthorized occupants that I was trying to help get everyone on the lease so they wouldn’t be evicted).
Somehow they saw it as me being as something other than being helpful because they were being asked to submit paperwork and follow the approval protocol.
I can’t really answer the allegations personally, but for those of you that know me and that have found me to be helpful and recognize my efforts; I would greatly appreciate you coming to my defense by going on Unilocal and countering that very slanderous hurtful review of me.
Please know I have always been here to make your rental experience a good one, and take care of everything within my control to take care of for you, maintenance issues etc.
If you have concerns, or if you are not compliant with your lease agreement it is my desire to help get you compliant.
If you have maintenance issues please rest assured, I am just an e mail away for maintenance requests.
If you have concerns or complaints if I can rectify them I will make every effort to do so.
Please do keep in mind that if i have called a Vendor to take care of maintenance concerns and they reach out to you via a phone call please make sure that you give them a return call so that they can take care of the issue requested.
Again if you could come to my aid and defense where I can’t, there aren’t words to convey how grateful I would be.
Respectfully,
Sheila Johnson
Your Portfolio Manager»

This company is HORRIBLE. So I have paid my rent on time every month for several months now. I went in to pay my rent on the 28^th of October which I got a receipt for (always get a receipt with these money leeches). On the 5^th my husband checked our balances and noticed they still hadn’t taken out rent. So he called immediately and left a voice mail. The next day I also called them because I didn’t want to start getting charged for late fees. Once again I only
Got the voicemail. So finally the next day I get a call back and my «property manager» informs me that not only am I being charged late fees but I’m being charged for insufficient funds. Insufficient funds? But I have the money in my account right in front of my eyes!!! Well I call my bank and find out the bank gave me the wrong checks for the wrong account. So I immediately get the right checks, drive myself and two kids up to the office and pay it again. Oh! And I did this because my property manager told me too! So I feel confident that its paid and I’m like OK you can’t even make a mistake with this company (even when it wasn’t my mistake) but whatever I paid it. Well yesterday I get an email from the same property manager who told me to rush out there and pay my rent again, that the office that takes the money won’t take the check and that I will now have to have a guaranteed payment when paying my rent. WHY if this is the case, would you tell me to rush out and pay my rent again if you knew they wouldn’t take it? And why why WHY would they not call me the instant the check came back with insufficient funds and try to figure out what is going on? Because they want to stack up that late fee that’s why!!! I hate this company with a passion now. I was warned by many people to not rent through b&h but our place is so nice we overlooked it. DONT overlook it! I wouldn’t even give it one star but you have to.

I just got out of Bluestone and Hockley where I worked with Cliff and Aryeh. They were happy to help me with all my real estate questions, and I found them helpful and insightful. I would definitely recommend this company to anyone who needs real estate Management help. Thanks guys!

I absolutely love my new rental! Your company’s level of professionalism and sense of urgency in streamlining the process prior to move-​in was fantastic.
Thanks again!

Since my first two reviews got censored because I assuming B&S didn’t like what I had to say or the photos of their own work they did on my home as part of my community’s HOA management, I’m going to lay it out there again. They do not mail or email monthly statements to any of the residents in communities they manage. And because Oregon has weird real estate laws, you’ll get charged outrageous late fees that compound daily. The online owners portal is horrible and of course you pay a ridiculous transaction fee for paying online with a credit/​debit card because they don’t allow ACH payments. If you can actually access the portal when it’s not down, then you’ll be lucky. A word of advice if you buy in a community with an HOA, do your due diligence and find out not only the information on the C.C.&R’s but also check out who manages the HOA. As an owner when I lived in my house managed by B&S, I would receive mailed notices that would arrive on the day maintenance was being done or even after the fact. What happened to the 48 hour rule? It took them a while to catch onto email notices finally. They had my email from day one of me closing on the house.
I have never had issues with any other rental home I own or my family owns. Other HOA management companies I have worked with give notice much further in advance and send monthly notices unlike the paystub booklet B&S sends out which reminds me of how Catholic Churches beg for money. It’s something straight out of the 70s or 80s.
I guess things may have gotten better in the last 18 months with service but it seems like a lot of HOA management companies take on too many clients or just are laid back.

I signed up just to post this review. I’m shocked others have had a bad experiences with Bluestone &Hockley as my experience has been nothing but positive. B&H took over management of my condo building after two horrible and unresponsive property/​HOA management companies. Ever since they took over, things have run smoothly. Their customer service has been top notch, they are very responsive and immediately address all concerns from emergencies to small issues. I would highly recommend them.

No suprise that nearly everyone else here has also had a terrible experience. Mine is because the condo I own uses BH as their property management company. I agree with what I read from others-​unprofessional, poor communication, slow at getting anything done. Here is my big problem: NO MONTHLY STATEMENTS!!! seriously? I have come to the conclusion that this is a practice they keep on purpose. Just realized today that I have been charged late fees 4 months this year NOT because I didn’t pay my actual dues in time, but because I had an unpaid late fee that they had lumped in with my balance several months ago. Since I didn’t realize this, I had been carrying a «balance» of late fees each month and then charged a late fee on that balance. Since I don’t receive monthly statements, or phone calls, or emails, I didn’t realize this until I had run up nearly $ 100 in late fees that they charged for not paying my original late fee. NUTS, absolutely NUTS I tell you. Any other company would call or email you or CALL ME CRAZY-​send a monthly statement (duh) to let you know you had an outstanding balance (especially when it is obvious that I didn’t realize what was going on) but not BH-​they just sit there charging me late fee late fees month after month until I finally call them to figure out what is going on… after 2 phone calls and numerous emails I THINK I know how much money I owe them to not get charged another late fee this month. Very frustrating. Very disappointing. Definitely wish I had a choice in the matter.

Reposting this review because my first one was taken down for some reason… HMMM
What a headache this place was! Firstly, I was a newby to the area and I stumbled upon an available apartment offered by Bluestone & Hockley. My roommate was the one who was actually staying in Portland, and working in Portland, while I was making weekly trips bringing up our stuff and shoving it in a storage unit. The site manager seemed really nice and helpful the first time we had to deal with her. She made us feel comfortable and secure with applying for the apartment. She promised a five day waiting period for an acceptance. On the twelfth day, we were getting worried because we hadn’t heard from anyone! I made a call to Bluestone & Hockley going above the site manager since she wouldn’t return our calls. I spoke to a lady there that was apparently misinformed. She told me that we were just waiting on our previous landlords. I went through the trouble of contacting every previous landlord myself to get the ball rolling. NONE of them had any idea what I was talking about. So we continued to wait because we didn’t have much of a choice considering it takes money to apply other places. On the 18^th day we made another phone call (now we are both homeless at this point). The lady that returned my phone call was not only utterly rude, but defensive! She said she needed a proof of income, which was given to her. She said she needed an address now that we don’t live in California anymore. Then, she also said she needed my social security card, but my roommate had already qualified for the apartment, which they also failed to tell us. The site manager was apparently also misinformed. I ended up saying screw it and told them to cancel the application because I did not want to do business with them. We applied somewhere else and it took 3 days, and was the easiest move in. Bluestone & Hockley is a joke. Do not rent from them. From the other reviews I can tell that I’m not the only person they have discriminated against.

One of the worst real estate management companies that I have ever dealt with. I’m a fast learner and will never make the mistake of doing business with them again.

My rental experience with B&H was extremely bad. I thought I was getting a good deal on my apartment, but all I got was a headache and a court date.
Moved into a property that had clearly seen better days. That should have been an indication that I had made a bad decision. The on-​site property manager seemed nice enough, but ended up getting fired because she scammed people out of deposits. Second strike.
That’s where the real problems started. Several renters had pets and we all received notices that we were to get rid of them or face eviction. I specifically picked this property because they allowed pets and our on-​site property manager assured me that our pet was okay.
So upon her leaving, a bunch of people were told to get rid of their family pets or leave. Many of us left, some stayed to fight it out. B&H was completely unwilling to work with the people that it was evicting to work out an amicable solution for all parties. They chose to kick families out on the street and take people to court.
I don’t know about you, but I’d like to trust the folks that I’m renting from. It is not my goal to turn people away from B&H. All I want is for you to do some research on your prospective rental company. A little research up front could have saved me a lot of grief.
Lessons I learned from B&H:
1) Make sure you get EVERYTHING in writing from the company or your on-​site property manager, especially if you’re told the place accepts pets.
2) Be SUPER picky during your move-​in inspection. Little patch of paint not the same sheen as the rest? Mark it. Counter a little scuffed? Mark it. Dusty shades? Mark it.
3) If things go badly (I hope they don’t, but that was my experience), and you think you’re in the right, stand up for yourself.

Bluestone & Hockley is an archaic, red-​tape-​laiden property management group who is better left serving apartment complexes rather than homeowner associations.
As our property management group for over 3 years now, they have repeatedly failed to communicate using standards and methods of reasonable expectation for the 21^st Century. Calls to their office go unreturned or are met with staunch sarcasm akin to a 3^rd grade playground fight. Repeated requests for monthly statements, online account access and digital communication have also fallen on deaf ears.
As homeowners, we are currently paying them $ 40k/​year in premium management fees alone at Orenco Gardens, yet we are provided a HS graduate as our liaison, whose communication skills are commensurate to her education.
CONS:
No Online Bill Pay
No Online Account Access
No Monthly Statements
Lack of clear & timely communication
Lack of Eco-​Friendly /​Digital communication mediums
PROS:
Community grounds are well kept
RECOMMENDATION: Stick with a smaller, more local company who values service. Alternatively, select a larger, more technically savvy property management group who can provide value & convenience through tools & professional processes. B&H foregoes the service aspect & tries to play in the «large provider» space, but ends up delivering a sub-​mediocre experience across the board.