Bank of America

I hate b of a so bad.
I just had fraud on my card and I can’t even report them because I can’t get through to a human being.

Except for Andy, the customer service at this branch is frustratingly rude and incompetent. I had 4 checks I wanted to deposit. Andy, the banker I was working with, told me I could divide them between my checking and savings accounts however I wanted, but I would need to go to the teller to do so. So I told the teller how I wanted the checks deposited between the two accounts. She said, «OK,» took my checks, deposited them all into the checking account, and handed me the receipt. I told her again how I wanted them divided between the 2 accounts. She again said, «OK», took the receipt back, and then transferred all of the money into the savings account. At this point, I went back to Andy who then got a manager involved. This woman did then instruct the teller to reverse the deposits and redo them with 2 of the checks going into each account, but both the manager and the teller gave me such attitude it was as though I had done something wrong when they were the ones who made the mistake. Twice. At least there are 2 other BoA branches in NE Portland because I’m done with this one.

Horrible customer service! They’ve gotten rid of their personal bankers so you now have to make an appointment just to talk to someone. I sat for 45 minutes one day and wasn’t even acknowledged! I’m a so called platinum privileges customer which appear entry means nothing. I’ll try another branch, but am ready to pull my personal and business accounts and go with a small local bank.

Been coming here for years and the new waiting area is ridiculous with the commercials blasting non stop in your ears and face. The employees are nice enough but this bank is severely understaffed. If you’re in a hurry you might want to choose another b of a.

Agreed, worst bank ever. Sitting here in the renovated waiting area with a commercial blasting at my head. I feel sorry for the powerless employees who have to come in to work here everyday.

Worst bank ever, employees so rude, RUN do not go to this bank.

I have banked here as my home branch with both my biz and personal accounts for over 12 years and if I ever bring in a check that has both mine and my husbands name on it, the tellers will not deposit it without him present, usually I have to get the manager.
If I go to the B of A on Brodaway or MLK, they help me, no prob, and they are not even my primary bank. I understand you need protocol, but customer service also goes a long way.

Take your money Elsewhere!
I had just opened a new account three months prior. I needed to cash a check from a reputable business — one that did not have «issues» with the current economy. I was told I would have to wait 5 days and only 90% of my money would be available to me then. NONE of this was disclosed to me when I opened my account and I had no time to wait to pay my bills. No explanation as to where the rest of the 10% of my money was going or when it would be available to me, if at all.
Fortunately for me I still had my old bank account at another financial institution. They gladly accepted my check and allowed me to live life as an employed person! After horrible dissatisfaction, I left the account at BOA dormant for six months. Do YOU have the time to sit with a «customer service agent» opening and closing accounts!!! I sure don’t. Then for some reason, service charges started to accumulate for no reason. NOT ok! I was promised 12 months no service charges — hmmmmm — it’s only been 9 months. Then out of nowhere — $ 300 went missing as an «overdraft fee». Tell me how a dormant account with sufficient funds runs into an overdraft.
After further investigation and small amount of complaint — I was refunded my service charges. As for the missing $ 300. .. it was refunded to my account. No explanation other than the money was mistakenly put into some other person’s account. I was denied access to the name of the other person they surreptitiously handed my money to without permission. I asked twice and twice was denied that information. Somewhat important don’t you think?
Subsequently I closed my account with Bank of America.
The service is absolutely horrid, they will drain your account if you don’t have an eagle eye on it. They are unapologetic for their mistakes AND they are not owned by an American company. A corporation outside the United States owns the Bank of America! If they pull the funding — you are SOL and out of money. Good luck getting the FDIC to refund you anything!
Please put your money in your mattress before you give it to them!