All Service Musical Electronics Repair

My turntable sat for months, despite repeated calls by me. They finally said they couldn’t find parts. All it needed was for dried grease to be removed from the spring. (It’s an old wind up machine.) They never even looked. And NO parts needed to be replaced.
Stay away, at all costs.

I wish I had come here beforehand. Long story short, just don’t. Took them 6 months to get a mic back to me. Said they couldn’t find a problem. mic is literally worse off than before. Never ever ever ever ever go here.

Very bizarre experience at this shop — I would definitely never go back here, as they did not repair my instrument at all, and I finally contacted them after more than 6 weeks and found out nothing had happened (I wonder if they were ever planning to contact me at all?). I took my harmonium in to them and they gave a very long wait time window, and emailed to say not to contact them as they are doing ‘repairs’. Finally after more than 6 weeks I hadn’t heard anything and I called them, and found out they hadn’t done any work on my harmonium, were waiting to see how much parts cost, thought the cost of repair would be more than the instrument itself, and never contacted me to let me know any of this. So after waiting nearly 2 months I am in the same place I was when I brought it in — with a non-​working instrument. Such a strange experience! I wonder if they actually repair instruments at all — I wouldn’t waste time or money here, pretty upsetting all around…

Took a microphone in to be repaired in june 2015. They charged me $ 60 non-​refundable deposit, and quoted 3 week turnaround time. Took a total of five weeks, which I could forgive, except they said ‘no problem detected’. Took my microphone to another shop after, had it back in two weeks finally fixed. Don’t do business here. Go somewhere else… Anywhere else.

Something is really wrong with this shop. I’m shocked anyone still takes their business here. A while back I brought in my mixer and 4 track for service. I paid 100+ up front and didn’t hear back for 7 weeks, and then that was only for the mixer. Randy told us there was absolutely nothing wrong with it but when we got home it was still broken. After 9 weeks he finally quoted me $ 270 to begin repairing the 4 track. It seems like other Unilocalers have had similar experiences here. I think Randy might be mentally challenged or he simply lacks the necessary skills to repair most electronics. Either way you should avoid this place.

I dropped off a Yamaha guitar amp for in-​warranty repair, was quoted a turnaround of 3 to 4 weeks, and eventually picked up the unit unrepaired after waiting over 8 weeks with no resolution. I let Yamaha know of the poor customer experience and they have offered to repair my amp directly at their facility, so I am going that route. During my long wait, I called and emailed the shop only a couple of times, politely asking for updates on the status of my repair. I received an email telling me I should not contact them to ask about my repair, and I was never given a clear idea of why exactly my order was taking so long, or when I could expect it to be finished. It came down to poor communication, in the end.
This shop could do a better job of proactively communicating to customers if a repair will take significantly longer than originally expected, and a simple little email letting me know about the delay would have gone a long way with me. I own some high-​end electronics like analog synthesizers both vintage and new, guitar amps, effects pedals, microphones and recording equipment. I would have considered All Service music for my future needs if my experience had gone better, but as a result, I will take my business to another shop in the future.

I brought in a malfunctioning vintage reel-​to-​reel tape deck to be diagnosed for a tape transport /​speed issue and repaired. I left the unit there and paid my $ 100 bench fee. A few weeks later I was informed that the machine was working great, and only needed a cleaning. I took it home and he kept the $ 100 as per the agreement.
Well, I got busy and wasn’t able to test the machine for several weeks.
When I finally got it set up to begin using it, it was doing the *exact same thing* I brought it in for in the first place. And this was no small issue, it was a significant tape problem! Unfortunately it had been over 30 days so had no recourse at that point.
I was out $ 100 for NOTHING. Luckily I put the unit on eBay and was able to at least get most of that money back.
Avoid avoid avoid!!!
EDIT — I was incorrect in stating that the warrantee period was 30 days — it’s 90 days as the owner pointed out. They still did not fix the problem and gave me back a definitely broken machine. I am upgrading from 1 star to 2 since I made a mistake.

Brought my turntable unit in to get what I had told the owner to most likely be a needle problem fixed. They had my unit for OVER 2 MONTHS and when I finally went to go pick it up he told me that they «couldn’t figure out what was wrong» but they had adjusted the tone arm just so they could somehow justify charging me 90 friggin dollars! The owner was very rude and condescending towards any questions I had concerning musical electronics. Went to Fred’s Sound of Music on Hawthorne and Lo and behold it was a needle problem, took them 10minutes and only $ 20!!!

Took my mixer and 4-​track to get repaired here. After 6+ weeks and $ 100+ spent nothing was fixed. This clown doesn’t even deserve 1 star. How can he still be in business?

I must be one of the lucky ones. While the owner is not a warm, fuzzy guy, he did a very good job on repairing my Chandler Tube Driver pedal. Price was exactly what he quoted me. Took two weeks, which I think is reasonable. The pedal works like a champ.

This happened awhile ago, but I haven’t forgotten. I work for someone and took her record player there because it needed a needle. He said, «Ok. Drop it off, we’ll have to look at it. We’ll call you». Two weeks later, I called and ask about it. «We’re waiting for that needle to be ordered. Have to order it special». So I looked online and found that I could have had the needle shipped. There it was. Popped right up on a google search. And not very expensive either. So I wait another week and call back. I get MAJOR ATTITUDE, not just the regular surly attitude, when I say that the person who’s record player this belongs to, doesn’t want to wait any longer, and that I would have to come and pick it up. Well that’s when the MAJOR ATTITUDE STARTED. «Well okay! I guess I’ll just put it all back together then!», as if he had actually taken it apart. Excuse me, but that’s BULL-​SH_​T. He didn’t take it apart! So she had to pay the minimum labor fee of, I think it was $ 55? Pretty much for nothing. I can’t be exactly sure about that, but I think that’s about right. So when I went in to get it, I had to wait while another customer was checking out. Another guy seemed to be training someone new on the cash register. He was so rude and degrading to this poor guy in front of me and another customer. I felt bad for him, in addition to be surprised that this experience was getting worse. The best thing about this place, is the neighborhood and the cool neon sign. I can thank him for one thing though: That I will read more reviews before I give someone my business. Had I read the reviews before, I never would have gone there. Also, I took the record player right over to a shop on Hawthorne and got a needle right away. They were really cool, too. —-PS: The owner may be flailing in an attempting to UN-​smear his horribly smeared Unilocal page. Maybe things have slowed down since there’s not a lot of repeat business, and definitely not much business by word of mouth, I’m sure. It’s true that people are more likely to post negative reviews, than positive ones. Why? Because they want to use their voice on social media in hopes that it will expose a fraud, or bully… A little story. Worked at a dispatch service. A woman who worked there a million years was so miserable and unnecessarily rude to people, talking down to them, etc. A guy calls, «Hi…I just talk to this woman and I had got a wrong number, but she was so rude about it, I want to complain to her supervisor!!!». He wanted to let someone in charge to know, and to make her somewhat accountable. Well, the owner was a crazy bitch too, so it didn’t matter… But the POINT IS, that is what he’s brought on himself. He could just say something like, «We sorry the customer feels this way… here at ASM, we strive to do our best, and have many happy customers… blah blah». But NOOOOOO, he’s got to engage in this tit-​for-​tat, because he enjoys it. Anyway electronics repair consumers, you’ve been warned. People aren’t picking on this guy, and being unreasonable. They’re just pissed off that they wasted a lot of time, and money, just to be told to SIT DOWN SHUT UP AND WAIT. Well, NO, sir!!! You need to start taking your meds, or you need to hire a customer service manager and just go away in the back, and do your work, and stop coming up front, answering phones, etc. Hire a business consultant, and they’ll give you the same advise. But I’m giving it to you for free. So, you’re welcome :-)

TERRIBLE customer service by the owner, Randy Morgan. I needed a simple diagnosis on my brand new electronic keyboard that won’t turn on: is it the power cord or the keyboard? Called ahead of time and spoke with Mr. Mogan, told him Casio recommended I bring my keyboard in to him, explained the situation, got the okay. When I got there, I was told it would be 3 weeks to figure out what was wrong. Why not just plug in the board to one of their own power cords and see in 30 seconds what is wrong? That would be considered a ‘rush’ order and would cost $ 35! WHAT? I tried to say I thought there was a miscommunication, that this should really only take a couple of minutes but Mr. Morgan was very rude, interrupted me and said he had too many things he was working on to talk to me any longer and that I should take my business elsewhere. HA! Too busy to spend 3 minutes? I also heard him yelling and swearing on the phone to someone who was a client. He’s got a rock loose!

It’s very simple. $ 8 part + 7 week wait + $ 77 dollars labor = never. again.
This was for a new AC cable for my old radio. No, not building a radio from scratch, a new AC cable. The estimate was 3 weeks and no more than my (mandatory) $ 45.00 down payment. They require a $ 45 minimum. What was I to do when I found out it would be double that? Leave it there so they can resell it for a profit? You’re over a barrel… with your pants down… in the Appalachians.

They now go by All Service Musical. Very bad service & poor communication. It appears they make their money by charging you $ 60 to «diagnose» your equipment, and then give you a run around after they have your money and equipment. They kept my stereo equipment for several weeks, and gave me a litany of lousy excuses, and in the end returned it with no repairs. I think the owner/​tech there is only qualified to work on musical instruments but takes in stereo/​audio equipment to look diversified, and scam customers.