Alamo Rent A Car

Rent a car here on 6÷5÷2016 The lady ask if i want to add insurance for $ 20 a day, since i’am renting for 3 days only i said go ahead and i thought it will be $ 60 more, it came out to $ 125.00 more and she said the rest are Taxes, what a rip off, never see taxes this much in a no sales Tax State

We rented from PDX (Portland, OR). We took a shuttle to get to the Alamo office. There was no wait (must have timed it just right). Then there is a kiosk as well as a live person who can get the car processing done. We used the kiosk. We took our paperwork to the car (which was available). The car was washed on the outside. It looked as though someone took a dirty rag and cleaned the inside front window. While driving, the sun was setting, and we could see the smear on the inside pretty heavily. Also, I didn’t check but called Alamo right away about the fact that our gas tank was only ¾ full! First time that has ever happened in all the years (many) we’ve rented cars. The company said to bring it back ¾ full then, but we filled it anyway. We got the subcompact car for, and it was adequate. No frills. No cruise control. Power windows. Renting with Alamo was pretty easy apart from the gas issue and the dirty inside window. Return at PDX was also very easy.

Good location near terminal. Shuttle bus driver was pleasant and wait for shuttle was very brief. Car was in excellent condition, clean, new, and exactly as expected. Also got a great rate through Costco. Return was easy to find and a quick transaction. Only reason for 4 stars instead of 5 is that upsell for insurance extras was a little hard. We observed many customers repeatedly say no but they kept asking and demeanor caused some to end up paying the extras. I don’t appreciate when rentals push up sells too hard.

I travel to Oregon for work and this time decided to try Alamo for their amazing rates on cars. Then… I got to experience superior customer service first from Abel, that picked me up at the airport. He was helpful with my luggage, informative about the city, professional and gave amazing customer service. Then, at the front counter, Jamie helped me, she was thorough and asked if I want to up grade to a Camaro and went through the what ifs I get into an accident if I don’t use alamo’s extended liability plan. I am in sales and she did an outstanding job in up selling! The best experience I have had renting a car and that includes from enterprise and hertz. Which could learn from the way Alamo treats is customers! A five star all the way!

Attendant at check-​in was unfriendly, small selection for desired car, would prefer if the lot was at the airport instead of having to take a shuttle, and basically got in the car and drove out without any advice on operation of the vehicle.

easy pick up and return! Also got a free upgrade, highly recommended!

Goods and bads. GOOD: I’ve rented from this station a few times recently and I’ve always gotten a great car. BAD: Obnoxious upsells. I travel frequently, so I’m familiar with how car rental agencies want to upsell you on insurance, a larger car, prepaid gas, etc. But certain people at this location take it to an unpleasant extreme.
On my most recent visit when I told the clerk after several of her attempts to upsell me, «Look, I don’t need any of the extras, let’s just finish up this transaction so I can get on the road,» she took personal offense at it. She became argumentative and criticized me personally. It was clear her ego was tied up in letting me know she was right and I was wrong. Then she threw the contract on the floor and walked out the door. She literally WALKED OUT THE DOOR and left me standing there.
I caught the attention of the manager after this and related what happened. He said he was sorry but took no further action. I stated, «This is unprofessional, inappropriate, and insulting customer service. I want to make a complaint.» He changed the subject. Ultimately I did get my car, and as I noted above it was a nice car. It’s just that this station has some bad staff and management tacitly approves of their behavior.

We arrived at the Portland Airport PDX just after midnight. We followed the signs to the Alamo shuttle, and had a very short ride to the Alamo car rental area. A friendly counterperson got us checked into our car quickly. I liked that we were able to pick whatever car we wanted in the class. We chose the red Hyundai Elantra (mostly because it was RED). We were on our way in less than 10 minutes. Returning the car was a breeze.
But saving the best for last was the incredible price! It was approximately one half of the lowest quote from Avis, and about one-​third the price from Hertz. I would definitely use Alamo again.

Had reservation for a mini van from PDX…
Quick Recap:
— I got to the Alamo desk at 1:30am just as it closed and no one was there
— There was a sign to say wait by Island 2 (shuttle area), so we went and waited 30 minutes — nothing
— I found someone at the information booth and they said Alamo was closed (so why put a sign up and tell me to wait in the shuttle area?)
— Called the offsite location, no pick up
— Ended up renting from Hertz for triple the price (the worker told me that Alamo is supposed to be 24hrs)
— There was another party who ended up going through the same ordeal as we did
BOTTOM LINE: Double and triple with these guys… thumbs down for customer service.

Alamo is usually my provider of choice but after this experience that may not be the case at PDX. First, it’s one of the few not located in the terminal garage so it’s less convenient.
I rented a compact but the Hyundai Accent I received felt more like a sub-​compact. Very uncomfortable seats. Very noisy. Dirty upholstery. Wind buffeted the vehicle constantly. Worst of all no cruise control. I can’t tell you the last time I rented a car without cruise control. Not pleasant for a long interstate drive.
Positive was that the car was well tuned and got extremely good gas mileage.

Wow! Great customer service from shuttle, front counter, vehicle pick up and the gentleman checking the paperwork as you leave the lot. Super courteous and friendly. I usually hate car rental places. This is how a business should be run. Other service industry company’s could learn a lesson from this Alamo location.

My wife and I worked with Kyle, who made the selection process effortless and easy. Confident that we had good deals, «up-​selling» notwithstanding, Kyle was patient and enthusiastic. He seemed to be happy to help us, and eager to satisfy us, not just to get us out of there.
My wife and I reserved a full-​size car through Costco. However, we were disappointed with the full-​size vehicles offered, I’ll admit. They were not what I would consider full-​size cars, instead looking like entry-​level «regular» (non-​efficiency/​eco) size cars. They included a Nissan Altima and a Dodge Charger. They offered four.
Since we intended on driving a relatively long-​distance, and through unpredictable winter conditions, we desired a SUV or wagon sufficient to maintain a modicum of safety and security in any conditions. Obviously I wanted to look at 4-​wheel drive vehicles. My wife wanted something comfortable of course, and something we could potentially carry a lot in.
Looking at several SUVs, we were able to work with the folks at Alamo to work out a sweet (~30% off) deal on a loaded 2015 model. It provided the space we needed, the comfort we desired, and the safety and security required for a long trip carrying a pregnant consort.

Although I would give them a great review for the deal I got through Costco, I feel like the service was less than desired and outweighed the price I paid.
I already had a reservation with Hertz but then found out that Costco travel had deals through Alamo and made it 100 $ cheaper for the week. So i waited to talk to the front table guy to see if i could book with him instead of doing it online. The front desk person told me they were fully booked for the week due to the holidays and that if I wanted to try and do it online I could… So I sat there punching in all my info on Costco website and was fairly easily able to book for the week.
I came back up to the counter and was asked it I had a reservation number. Which I did and then he proceeded to give me my car… Can’t believe I have to do all that. And he was not helpful not nice, at all.
I may not book here again since the service was gross and it took a shuttle to get to the location to get the car

My wife and I rented a car to drive from Portland to Anahiem. This is the third year we’ve done this, and we choose Alamo because they let us pick in the row, they don’t care if we go all the way to Cali, and we’ve never had to pay a second driver fee.
Until today.
Went in, and I didn’t have a credit card for the rental. No big deal, my wife had one, so she handed it over with her driver’s license. The guy helping us acted like it was the end of the world. He also told us there’d be a $ 10.99 additional driver fee. We complained, because we were never told about it before, and we’ve always made it clear we’re splitting the 1000 mile drive. He checked with his manager, and told us they’ve always had it. Wife says, «Well, I guess I’ll be the only one driving.»
He asks about the additional insurance. I mention that we asked out insurance directly today if we were covered, and we were. He asks which company, and when I answer, he tells me «I mean hers.» I told him we have the same insurance. He seems surprised, and I say «We’re married.»
«You are? Why didn’t you say so?» Because my marital status isn’t something that really matters. Turns out Alamo will waive the $ 10.99 fee if you’re married. But, then we catch hell because our last names are different. Come on, this is 2015, not 1815, married couples with different last names are not uncommon, especially same sex couples. He then tells us «Usually we charge the fee if your last names are different, but I’ll waive it this time.» Gee, how nice. He also gave us unsolicited advice that my wife should put me on her credit card, so I would have access to it.
Turns out Oregon has a law stating that married or domestic partners can be added as authorized drivers for no additional fee. There’s no mention of matching names mattering.
Once we were done with the counter guy, things went smooth enough. We picked a car and got out of there, but the counter guy ruined the day. From now on, I’ll look to another rental company.

First time renting a car from Portland international airport and it was kind of cool. Last time I was in Portland, I took the MAX train 5 years ago. This time, I’ve upgraded and needed to be in Hood River also.
I searched on Priceline and got a good rate of $ 16/​day and gave me Alamo rental car company. I love Alamo due to the fact that you can choose your rental car (anyone in the class of car) instead of driving the one that they assign to you. I picked the economy car for my trip, but ended up getting a free upgrade to the midsize class. On this particular day, I found the red Hyundai Elantra sitting there in the lot and that’s what I took. The Hyundai Elantra was a great car that I have used a few times during my travels and has been an increasing favorite of mine. The other one is the Chevrolet Sebring — which was my first rental car ever. And so, this recent rental transaction here at Alamo rental car — PDX airport was quite satisfactory. No fuss or mistakes here.
I arrived here on a peachy Saturday morning, fresh off a red eye flight from HNL to SLC and then a short 2 hour flight to PDX. Finding the rental car designation was easy, just had to follow the signs. We had to board the Alamo shuttle, since the actual facility was just outside the airport terminal and not adjacent to it. Once inside the Alamo rental car facility, there was rental kiosks as well as real life staff to service the customer. I decided to stick with the real life person since the self service kiosk can give you a higher rate than what was originally booked. Since I booked at a 3^rd party website, all I had to pay was the optional LDW car insurance and other taxes and fees during my rental. The transaction was as simple as it can be: check in, credit card, drivers license, and a couple of questions, as well as whether or not you’d want a gps.
Then, you’re off to pick up your rental car and away you go. The check in service was kind of fast, since there was a long line in front of me, but once I got to the counter, everything was fast and smooth. The staff here was professional as ever and the rental car facility is as organized as I’ve ever seen. The return process is the same as usual for most rental car transactions. Pull in, get the car checked back in, get your receipt for the rental, and be back on the shuttle before you know it! The only challenge was finding a gas station near the airport at 7am in the morning, but that was taken care of with Siri. The overall experience with Alamo rental car company — PDX airport was flawless and positive.
Definitely recommend Alamo for your travels in Portland, Oregon or wherever you go in Oregon and beyond. Love the pick your own car deal. It makes it feel like we have options.
Support local!
A+

After a delayed plane ride, we arrived at Alamo Rent A Car a bit later than planned, and got to experience the joy that is the night-​shift.
THE BAD.
— 30 minute wait-​time to check in and get our car
— Unpleasant service rep who claimed she could not shorten the length of my reservation and said we’d be charged even for the hours we did not use
— Unpleasant service rep trying to scare us into purchasing insurance through Alamo for our rental car, saying our full coverage via credit card wouldn’t be enough, and heavily hinting that the worst case scenario would happen if I didn’t purchase her insurance
THE GOOD.
— Quick & efficient shuttle ride to/​fro the airport
— Returning the car was simple, painless, and cost less than I’d been quoted
— Got upgrade to a full-​size car as they were out of the mid-​size
The experience with the first rep leaves a bad taste in my mouth, but I’m glad it was a simple return, at least.

Wow!
I actually had a 5 star experience at a Rent A Car Business.
I am happy and surprised!
Searching for the lowest rates, I was happy to find my rental car on Costco travel.
I also searched on Car rental and thru my HGEA union.
tip* search around for the greatest deals before making a selection.
I was happy after my search to find a better deal.
This is my very first time renting from Alamo.
Upon arrival,
I am very impressed with everything!
The location is clean, no long lines, no insurance threats, & very friendly customer service!
Thank You Alamo! (you train your employees well)
Getting our car– Not a problem at all! smooth check in.
Insurance– No forcing you to purchase insurance at all. I just got liability coverage.
The agent was very friendly, (I am sorry that I didn’t get your name)
We didn’t have any problems with our rental car, the car was also clean!
We caught a ride with a friend to pick up our rental car.
After we returned our car, we took the shuttle to the airport.
We didn’t wait long for a shuttle, they run every 15 mins.
The shuttle driver was so friendly! This is a bonus!
There should be more rental car business like Alamo!

Typical car rental. Offer you the world of options that no one really needs: can’t believe they have an option to purchase satellite radio. But, I will say this is standard amongst all rental companies and not the reason they got 2 stars.
Service was quick though when leaving airport you need to just stand at island 2 and wait for a shuttle. Would have been nice if there was a sign outside to let you know versus walking across the street to go to enter their area and then seeing a sign.
Pretty standard in returns and quick shuttle back. Only negative was for some reason the worker decided to skip me in line to help the people behind me for the same task of getting us a receipt. Not sure why, but pretty much ignored. For that you get a 2 star for poor service at the last possible moment.

Sorry Mario, but your rental car is in another castle.
Upon arriving at PDX and walking past each rental agency’s ticketing counter, we finally found the counter for Alamo… only to find it unmanned with a sign saying to go to Island 2 outside for shuttle pickup. Alamo’s lot is apparently a mile away from the airport.
Everybody we interacted with seemed genuinely friendly. The agent checking us out asked if we wanted to upgrade to a «more comfortable» ride but wasn’t pushy.
We got to head over to the economy lot and pick any car that was there, which ended up being just a white Kia Rio or a blue Kia Rio. Guess that’s options, sorta. The car was clean but smelled strongly of chemical cleaner.
We booked a 4-​day rental through Southwest Vacations, and our economy car was just over $ 50 per day (including taxes and fees), cheaper than all other competitors except one which had worse reviews. All things considered, we wouldn’t mind renting from Alamo the next time we’re in PDX.

Once I got the car… everything was fine. But getting the car turned out to be a very disappointing experience. I’m not sure if a few people were out sick or Saturday is a busy day but it took me about 30 mins (after getting off the bus) to receive my rental car. I had to wait in 2 lines– one to process my rental and the second to actually get a car. Drop off went much smoother.
Everyone has bad days… seems like I caught them on one.