20 Pettygrove

Elevator frequently breaks down. In-​wall heaters make managing the temperature of even a one-​bedroom apartment difficult. Construction next door means no sleep because they frequently leave external lights on overnight, only a couple feet from our windows and the blinds are not nearly substantial enough to stop them. Black-​out curtains are not an option because the lease prohibits «alterations» of any sort and the leasing company is inflexible.
The worse part though, is the Jenna Rios (Community Manager). She has:
1. Put us on a 1-​year lease when we specifically asked for a 6-​month lease. (In her defense, she corrected this after she discovered she had made a written note of us wanting a 6-​month lease — although she was defensive about it at first.)
2. Made repeated errors when we initially signed the lease. Each time we had to re-​review, re-​initial/​sign a 47-​page lease agreement (on numerous pages). This has resulted in a ridiculous amount of lost time for my wife and myself.
3. Repeatedly misunderstood simple statements in ways that create problems for my wife and myself.
4. Resisted providing written responses to requests, despite numerous verbal and written requests to do so in order to address her exasperating and frustrating inability to understand my wife and myself.
5. Repeatedly responded in a defensive and unproductive manner when clarification is provided on matters she has misunderstood.
If you have to interact with her: Avoid any verbal communication. If you tell her anything, assume it will be misunderstood and misinterpreted in whatever way is most inconvenient to you.
(For example: «I’m likely to move out at the end of our lease, and will be discussing the matter with my wife» will be interpreted as «We are definitely moving out at the end of our lease.»)

The front door’s latching mechanism broke on a Friday during the business day. Instead of calling a company to fix it, they put up signs asking residents to use the side doors, which are nowhere near the callbox or elevator. It is Monday, a business day, and the door still wont be fixed until tomorrow.
5 days seems like a long time to leave a front door locked. Maybe I have different standards as the other residents because I am in a similar line of work, and would be fired by every single one of my clients if we did left the front door nonoperational for 5 days… It is clear the individual (s) supervising maintenance either dont exist or dont really care.
Otherwise, the building isn’t terrible. The common areas are pretty clean and the staff is nice. The leasing process was easy.
I am glad we have a lease ending soon. We are looking forward to a detached single-​family home.