Clothes Mentor

Clothes Mentor is the closest thing a frugal business professional such as myself has to being three again with the luxury of having someone else dressing you appropriately every morning, I mean this in the best way possible. Everything here ranges from casual business professional to designer wear. You can’t go wrong buying your clothes here.
I’ve been in dire need of a professional makeover & the clothing choices this store offers are hit the spot. I didn’t even fully realize I was at this point in my life until I walked in, really. Shirts without brand names plastered all over them, tasteful hems, it all had class.
Not even 30 seconds after I walked in a woman, who I presume is the manager, offered to show me the ropes. She walked me through the whole store and explained where everything was and what clearance specials they had going on. Awesome. Great customer service from the consumer side of this business.

Clothes Mentor is a resale chain for women’s fashion – they specialize in «designer fashion» and are more upscale than other consignment chains in the area such as Plato’s Closet. You drop off your clothes, they evaluate it, they’ll text you when the quote is ready, and then they give you cash for the items they want and return the items they don’t want.
I went to Clothes Mentor today to drop off three boxes of clothing. I’d been before (both as a seller and a buyer) and had great experiences. The first time, they took about ¹⁄₁₀ of the clothes/​shoes I had brought in and gave me ~$ 50; I then used $ 27 of this to buy myself some Burberry heels. I loved the experience, I was pleasantly surprised by how much cash I got, and I thought the heels were a steal.
Today was a completely different experience. The first time, I had taken in clothes that I really had no use for anymore – many pieces were years out of date. This time, I did a deep overhaul of my closet and included pieces that were recently purchased but that I wasn’t in love with. I brought in three boxes of clothes, shoes, jewelry, and purses. They texted me within 20 minutes to let me know my items had been evaluated, and I was shocked to come in and find that they only wanted two dresses and a necklace. Given the quality of this load over the last, I thought they would take more. The sales associate recognized my surprise and said that they «loved my style» but that some of the sweaters were pilly. I can completely understand that. She then added – and this is why I’m giving them two stars – that I should try Plato’s Closet instead because, and I quote, «the items are more ‘juniors.’»
Okay, excuse me. I’ve been to Plato’s Closet, and it’s definitely a store for teenagers. I took them a bag of clothes and was told that my stuff was «too nice.» This was right before Clothes Mentor opened, so I waited, and once it was open, I took this exact same box of clothes to Clothes Mentor, and this is what they bought the first time for $ 50.
I have no problem if my clothes are not in the shape that Clothes Mentor needs them to be in to resell them. I get that, and I am not offended by it. However, I AM offended when you tell me, a business professional, that my clothes came out of the juniors section. These items were from stores like Banana Republic, Ann Taylor, The Limited, and J. Crew. These were blazers, dresses that I wear to work, slacks, cardigans, purses, and pumps. I’m petite, so the items are small sizes, but they are NOT juniors clothing. And what I thought was particularly funny was that there was one item in the pile from a juniors section – I got it at Nordstrom’s BP – and they bought it.
UPDATE: I received a call from Jennifer, the manager, and I appreciate her reaching out and apologizing. I’m willing to give them another shot next time I clean out my closet, and I’ll be sure to update this review at that time.