Delux Transportation Services

They have very high prices and are normally extremely professional if you get a town car or SUV. It’s seem during their peak hours in the afternoons/​evenings they shove pick ups together and don’t tell you. Sitting in a car currently waiting for this elderly couples aid to grab their prescription from a pharmacy before they got dropped off and I hope then I get dropped off. This is bullshit, they need to notify customers ahead of pick ups so they can choose another company or opt for a more expensive car.

Booked a shuttle last minute for our wedding and even neglected to give them a contact number for our guests and still everything went smoothly. Couldn’t be more satisfied; it was also much cheaper than the first company we called.

I had to make a trek from the NYIT College of Osteopathic Medicine in Old Westbury, to the LIRR Greenvale Station, both places which I’d never been to before. The college is positively HUGE, and there isn’t an exact address — a lot of companies either don’t go to them or can’t figure out how to. Outside of a little bit of confusion on the part of the person who took my call, the driver found us without issue — faster than I had expected. The ride was smooth and easy — no problems. I’d use them again!

The owner of my company decided to change limo companies after 15 years of using the same compabny and he choose Delux because his brother just started using them (they just switched limo companies too so Delux is new to them as well). I scheduled the first trip for today — his wife needed to be in the city for an event so we had a 2pm pick up. At 2:05 the limo driver called my boss’s wife to say he was running late. She asked where he was and based on where she realized it would be another 20 – 25 min before he would get to her and she would be late for the event so she told him not to bother and she drove. I had 2 other trips scheduled with them so she told me to call and cancel them and she will find another limo company. When I called to cancel the guy that answered didnt’ even care. «no problem he said» without even asking «why are you cancelling» «is something wrong». I would NOT recommend this limo company.

The worst! My company uses Delux and they are consistently late, they never have cabs ready to go for regularly scheduled train arrivals. Good luck if you have to be on time for your job. The wait for cabs in the AM is always ridiculous. And then they cram you into a cab where you sit cheek to cheek with total strangers. While the driver spends more time hassling with their company issued PDAs getting fare info and directions, than actually watching the road. My company actually acquired a van so we would be less reliant on them. You are kind of captive to use Delux when getting to the Port Washington train station, because they seem to have a monopoly and it’s awful. If you can avoid Delux-​avoid delux!!!

A fabulous experience. Thanks to driver BJ for picking us up on time and getting us to JFK so promptly. The car was clean and roomy. Driver was friendly, polite and helpful.

Terrible. Unreliable. Waited 30 min for a taxi to show up when they said it would be 10, and they were so short staffed that they crammed 4 of us in one car, all with different destinations. The driver wasn’t even an employee and we wasted an extra 5 min waiting for him to figure out their credit card machine. Über please get here as fast as you can.

Feb 2016
On time always with one really poor experience to share below.
November 2015
Three times in the last two weeks Deluxe has been early for scheduled pick ups. I had not used Deluxe since June so I am happy for the noticed improvement.
June 2015
Most of the time reliable.
Today was a huge fail. Deluxe Transportation should have not taken my reservation since clearly the capacity to service my request was not available. Deluxe Transportation should have declined and referred me to another provider.
I scheduled a car for a 940 AM pick-​up at 900AM. 40 minutes in advance.
I called dispatcher at 947 and was told 2 more minutes for the car to arrive.
Called back again at 950 and between 2 separate calls waited 10 minutes. The dispatcher never picked-​up my follow-​up call. I spoke with an asst mgr who was going to look into the delay but never called back.
The funny thing is the car arrived at 10:05, 25 minutes late. The not funny thing, train left at 9:59.
While now forced to reschedule meetings I set up the next taxi pick-​up with another local provider.
I will try Deluxe Transportation in the future. Hopefully some training has taken place regarding scheduling and customer service by that point.

This review is about the car service, not the taxi.
Pro: the driver was early, the car was clean and the driver was a safe driver. Granted, we were only going 2 miles, nonetheless, the experience with the actual car and driver were great.
Con: I was told it was $ 56 for a towncar pickup, and $ 61 including tax. I clarified that I wanted a towncar, not a taxi. My mistake, I did not request a receipt for the quote as I should have. However, when we got out the car, the charge was for $ 72. Is $ 11 a HUGE deal? No. However, I was overcharged and underquoted or I was just ripped off. Truth be told, we were late for an event so I didn’t sit there and argue with the driver (who would have had no clue about what the woman in the office quoted me), but I thought it was shady. In addition, when I was given the electronic pad to sign my name for the charge, I was ask if I will be paying the tip on a credit card or in cash which I find INTENSELY tacky. 1. we went 2.1 miles, 2. it is called «gratuity» not «additional charge for service.» I tipped 30%, because he was actually prompt and safe, but I still think it is a tacky business move.
Bottom line– I would probably use the service again because I didn’t have any problems with the driver himself, but I will know better than to call and schedule my reservation online without getting a printed or emailed receipt of the quoted amount.

Totally reliable, friendly and affordable. Thank you!

If I could give Delux zero stars I would. 50 minutes before a scheduled pickup to JFK up they cancelled my car due to weather. yes it was snowing but really? They left us with no options and they did not care. I should have learned this lesson earlier because at an earlier time the driver was «running late» I drove my husband to the airport so he would make his flight. Luckily for me we found another company that was able to get us to our flight on time. If you really need to be somewhere don’t call Delux because you might not get there

I have stopped even getting mad about how bad the service is because it’s just comical at this point. Share a cab with 3 other people going to completely random parts of town still pay the same price. It truly is the effect of a monopoly, service does not matter because we are the only game in town. What is a 5 min ride is now 20 min.

We took a Lincoln Towncar to get to Queens for New Year’s Eve. They arrived promptly and the ride was so smooth that I slept like a baby on the way home. The car is clean and has no weird smells that you’d encounter in a taxi or other car services. However, the driver went a weird way that took longer. Instead of a 30 – 40 minute drive, it was a little under an hour. Other than that, I will definitely use them again!

If I could give zero stars or negative stars I would. I used Delux taxi the other night and had given them my credit card while making the reservation. I then was told in the cab that I had to give my credit card to the driver as well. No one mentioned anything about holds on my account. I checked my credit card record the next day and there were two holds on it totaling to 80 $. I immediately called Delux only to be told that this is their policy and just what happens. You would think that they would tell you while making the reservation that they are going to put a hold on the card or that if they do it wrong you could end up with two holds.
Delux told me they would close the account and call my bank to remedy the situation. This was on a Wednesday, it is now Sunday and NOTHING has been done and the two holds STILL stand. I have called everyday since Wednesday and they keep telling me it will be fixed tomorrow.
I will NEVER use this cab company again.

Good enough for my Mom.
Not quite sure what the major malfunction is with all the poor reviews, but I had no other choice. Seemed like the only other service in Port Washington had worse reviews. I called about 6PM the day prior to a schedule an airport pickup for my Mom. John answered the phone and was courteous. OK so far so good, but I still documented everything in case something went wrong. I called back later in the evening to move the pick-​up time up and the guy who answered was equally courteous. I asked if they could help my mom cart her luggage from the house to the car and he said «No problem at all».
Next morning the car arrived at 9:00AM for a 9:30 pick-​up. Car was clean, driver was nice and mom was treated like a celebrity. She even tipped him a few bucks more. She texted me from the airport to let me know that everything went well. I was relieved.
Maybe I was just lucky, but whatever it is keep up the good work.

I’m forced to use Delux because they have some deal with my company — and they are the absolute worst!!! i have some kind of problem almost every time. They pack multiple people into one cab and drop at different destinations but still charge everyone the same price. The drivers can’t get it through their head that the credit card is already on file and that i do not have to pay cash. — The drivers are almost always (9 times out of 10) STINKY. and quite often late.

I’ve had good airport experiences– provided the weather is a-​okay. But if I had a dollar for every time they can’t promise a car/​pick me up for a variety of excuses (rain, snow, no cars, etc) — I’d be able to own a limo and have a private driver. Totally unreliable.

I don’t get the negativity over here. Whenever I travel to Long Island, I arrive at LGA and they’ve always been on time. I usually go from LGA to Westbury, NY.
a) they are cheaper than taking a regular cab — I realized this when I paid almost $ 100 for a cab fare and Delux only charges around $ 80 to $ 90 flat rate
b) they are cheaper than other taxi limo services
c) Car is clean
d) Drivers are really nice.
I’ve never had an issue with my credit card either so it must be one specific driver.
I would recommend using their service for long distances within the New York ‘burbs since they are flat rate and not metered.

$ 7.60 to go 80 mph, because the driver comes late and picks you up 10 minutes before the train leaves? Hate it. It’s probably so expensive because they are constantly needing new engines for the way they drive. Surprisingly, (not) I did make the train.

Share a cab and pay outrageous fees, my eye.
I don’t like Deluxe or anything about them, and never did.
I would use them out of protest a number of years ago
when I had to use them coming back from job interviews
in NYC or in between owning cars or whatever or having
had to leave my car at home for whatever reason. Half
the time there are no taxis waiting when you arrive
in Port from the city, or they force you to wait for 30 minutes
for other people to show up so they can jam the cab
with four other people and then have to get home
1 hr. later after every other schnook is dropped off. In short,
they suck monkey nuts.
I try NEVER to call a cab on L.I. or even Port Washington
which is where I live. There’s nothing good about this place.
Just walk or get someone to pick you up. If you’re going to
a show at Tilles Center you can afford to drive your own
car there… it would probably even be cheaper to rent
a car for the event than deal with these obnoxious pirates.
I’m also so glad I own a car so I can never have to deal
with either Deluxe or the LIRR ever again if necessary.