Polo Car and Limousine Service

I use Polo Limo exclusively. Whether it is an airport trip or for local NYC. I can always depend on them to be on time and get me where I need to go. They send you an email confirmation with the exact amount of the trip when you make a reservation. They don’t change their rate with the time of day, the weather or for any other reason. Most importantly, their drivers are vetted.

I was scheduled to arrive at jfk at 5:30pm flight from Dallas. I arrived at 2:00 am, ⁸⁄₉ hours late due to weather issues and air traffic delays.
Fortunately, the polo limousine office stayed apprised of the situation and stayed in contact by email.
When my flight finally arrived arrived a polo executive limousine driver was thankfully waiting as I arrived at baggage claim.
Polo limousine took me to my midtown hotel at a reasonable price.
I would recommend the service to anyone without hesitation. Professional and followed through with me throughout the day in a very difficult situation.

I wish my husband had looked on Unilocal before booking this company. DO NOT USE THIS LIMO CO. They are dishonest and only care about getting as much of your money as possible. My husband (then fiancé’) called to arrange for a 16 passenger Limo for our wedding. Polo Limo told us that they only had a 20 passenger vehicle. Twenty passenger was bigger than we needed but as long as we had a limo it was fine. As we left the church on the day of my wedding there was a 27 passenger bus sitting in front of the church. I was confused, and wondered why there was a bus blocking the space reserved for my limo, only to find out that the bus was the vehicle sent from Polo Limo. As this was our only mode of transportation for us and our wedding party we had no choice but to load into the bus which reeked of stale cigarettes. There were no pictures in front of a limo, no pictures of me getting in/​out of a limo with my husband or our bridal party. My husband had no idea we were getting a bus, (which the company calls a ‘coach) until 3:23pm when he received a call from the company stating that the driver was outside waiting for payment for the coach or he would leave. The wedding was scheduled to start at 4pm.
When we called Polo Limo after everything had calmed down, the manager claimed that he told us in advance that we were getting a coach and if we wanted to cancel we could have. The manager’s idea of ‘in advance’ is 37 minutes. My husband requested a Limo for a wedding and did not receive a call confirming an order for a ‘coach’ until just before the ceremony started. What could anyone do literally before the wedding started. What Limo company would we hire at such short notice?
To make matters worse, the driver’s method of receiving payment was to take an imprint of our card which was linked to our joint account. The card was not used elsewhere that day and had not been used with any vendors prior to that. We only used it because it was a last minute payment the day of the wedding. Two days after Polo Limo took the money out of our account, our bank called us stating that there were fraudulent charges to our account including one for an escort service. Thankfully, the bank realized the charges were fraudulent. Our account had to be completely frozen and our cards need to be replaced. We called Polo Limo expressing our concerns that our card had been misused in the hands of one of their drivers/​another employee. The manager told us that we should just take it up with the police. He didn’t ask who the driver was that day. He didn’t express any sympathy. He didn’t even deny our accusations. I am sure that the fraudulent charges are related to the use of our card with Polo Limo.
DO NOT USE THIS Company. I would give no stars but I can’t post with no stars so there we are.

Used service to go to JFK from downdown. Received a receipt from the driver and later a charge that was $ 9 higher than receipt. Apparent;y the driver neglected to put in tolls/​taxes and rather than honoring the price they charged, they deceptively charged my card a different amount. When confronted with the receipt, they advised that it was the drivers fault and he should have charged me differently. I told them I excpected my card to be reversed and charged correctly. They refused to do so. So for a total of $ 9 they have not only lost a customer but are receiving this review so others are aware of how they operate. Use someone else… I will be!

My fiancé and I got to Polo Limo through our wedding planner. We were looking for a reliable service to transport a couple dozen guests from NYC to our Friday afternoon family-​only wedding ceremony on Long Island. Anticipating summer beach traffic, we confirmed that the 28-​seat bus would depart our hotel at 3pm sharp for our 5:30pm ceremony. 2.5 hours should be enough time to travel the 25 miles, even in terrible traffic.
Shortly before 3pm, the vehicle arrived at the hotel to pick up our out of town guests, but it was a sprinter van, not a bus! So, there weren’t enough seats to fit all of our guests. The driver pointed out to my father in-​law that he was in the wrong vehicle and that the correct one would be arriving shortly. The bus finally showed up at 3:25pm and promptly left the city. Two hours before our ceremony started, we already knew it’d be questionable whether they’d arrive on time.
We anxiously awaited the arrival of our guests. By 5:15pm, they were only a couple exits away on the Long Island Expressway. It looked like they’d make it and we’d be able to start on time after all. But, 5:30 rolled around and they still hadn’t arrived. It turns out the driver couldn’t follow the instructions on his gps and refused to acknowledge our passengers telling him he had missed a turn. He drove straight past the synagogue where our ceremony was taking place and proceeded to drive more than two miles south to turn around! Once again, we lost valuable time due to Polo’s incompetence.
By the time everyone arrived, it was nearly 6pm. Our rabbi was kind enough to delay the religious portion of our ceremony until everyone arrived, but in order to ensure that we finished before evening services, the civil ceremony started before our families arrived.
Making matters worse, the owner of Polo reneged on his word to waive all of the charges incurred from that day. My fiancé and mother in-​law had used a Polo car earlier in the day, and we used Polo vans the next night to transport our guests from their hotel to our reception; needless to say, if we had more than a day of lead time, we surely would’ve cancelled the Saturday vans. When we challenged the fees after the incident, the owner initially agreed to waive the entire Friday charge, but he only actually waived the fee for the botched bus and he refused to budge any further.
We later discovered that Polo doesn’t actually have their own busses. Instead, they subcontracted our service and marked up the price. The decision to use them falls squarely on us for not doing more of our own research. But, now YOU know the real deal, and you can find another transportation provider, just like we will the next time we need one.