Midas

Tim was very helpful

Been taking my cars here for years– Quality service that doesn’t require you to max out your credit card, extremely reasonable, and they guarentee their work. The manager Tom is awesome!!! He always suggest the best solution to maintance problems, even when it’s the cheaper route– I highly trust his opion, which says alot when stepping into the mechanic world–
Thanks Tom!!!

I’ve been taking my Nissan Pathfinder to Midas since 2002. Long story about the dealership in Bremerton being incompetent, I won’t bore anyone.
Midas, Tom, Vance, and all the other mechanics there: They are an HONEST group of people who do fine work. I’ve had a number of small repairs, oil changes, new tires, and other minor issues with my truck since 2002, every single time, it’s repaired in a very professional manner.
I can’t recommend Midas enough. They’re always willing to help someone out, I’ve seen people come in, defeated at the idea of a pricey repair, they work with the customers to get the repair done.
Want more proof? I moved from Port Orchard to Seattle over 18 months ago — I won’t go anywhere but the Midas in Port Orchard to get anything done on my truck.
I trust Midas of Port Orchard. They are worth trusting.

Great service! Honest and friendly! Jim the owner is very professional. Tim in the office was extremely helpful. They only did the service I was asking them to do. Outstanding!

Had my brakes done there a couple of weeks ago
Very impressed with the service and the price. I felt that we were well cared for and they accommodated my schedule to complete the service. I would definitely recommend them!

Tom at the Midas front desk is great and gives terrific customer service. They do a good job and we take both of our cars to this Midas.

There was a time when I was a new driver & I only went to the dealership my car came from for everything. People always complained that services at dealerships are so much more expensive that other auto places. Well, I never found the prices to be that much different from one another. Eventually, I started to go to Midas here in Port Orchard. It is located near my home & I had friends & family who raved about how wonderful the place is. So I switched over & I was happy with them for a time.
However, in recent times, some of the staff seems to have changed. I don’t know where they found these new guys. There is one individual, in particular, who comes to mind…
We went in & had a full inspection done on our 1995 Jeep Grand Cherokee. Its getting old & the mileage is pretty high & it wasn’t running as well as it once had so we wanted to know what needed to be fixed. One of the things they listed as needing replacement in the near future was our catalytic converter.
It wasn’t too long before the time came to replace it. While I was in there, they told me the muffler would need to be replaced & took me in the back to see why. The muffler was full of holes & definitely needed replacing. My question is, why wasn’t this caught during the initial inspection I paid for? It was news to me that anything was wrong with our muffler. So I went ahead & had them replace it along with the catalytic converter.
I was also conerned about our belts. I asked them to look at those too, but the «one individual who comes to mind…» told me they were fine & I probably had a leak that was spraying on them, causing the noise.
After walking out of there $ 400 later, as I drove home, I noticed my car was still making the same exact noise it has been, though not as loud. However, as I continued to drive, the noise increased.
They told me that my catalytic converter had broken into pieces. I figured maybe they missed a piece somehow? I don’t know. I am not very mechanically inclined at all so I am sure I sound like I don’t know what I’m talking about, which is true. Anyway, I took the car back the following week & explained to them that I was having the same problem as before they worked on the car. So they agreed to take a look at our Jeep again. I was annoyed to be sitting in a car place again when I shouldn’t have to be but I just wanted to problem fixed.
So, basically, the noise was not our catalytic converter. It was our engine. They told us we need a new one! They said they would not even bother with the car anymore & not to spend the money to replace it. We got some other opinions who said the same thing. Even a bigger issues than the muffler, how did they MISS that our engine was having trouble? How did they not catch it the week before? Were they just making assumptions on what was wrong & what certain noises were? I brought the car in so they could tell us what was wrong & they were unable to do so. They told us they have no idea how long it might last, maybe a week, maybe a month. It was literally later THAT SAME DAY that the engine went. I feel like they contributed to this car engine going out. Maybe if they could properly diagnose car issues, like they were asked & like we paid them to do, we could have made the efforts to fix them before it was too late. I feel like they didn’t even put the proper the amount of effort into looking the vehicle over & did a very half ass job. On the other hand, if the car was about to die & there was no saving it, I wouldn’t have invested $ 400 into replacing those parts. Either way, I am not a happy customer.
My entire family have always thought highly of Tom & Vance. I don’t know who is in charge of the staff there but they are going to ruin that business.
Back to the dealerships. Hello, again, Toyota.