Big O Tire Stores

I called to get a quote on how much it would cost for them to change a brake light and was told 50 to 75 $$ umm no I will do it myself! already have the light and that’s an outrageous price just to put a light in. And to add to my wonderful experience (NOT) the guy tells me I won’t be able to get to your car until later (keep in mind I didn’t ask to bring it in or get the chance to make an appointment) and I tried to say something and he talked over me and continues to tell me that other cars have a higher priority over brake lights. I can understand first come first serve but to flat out say the other cars would be priority over mine no mater when I got there? No that’s not good busines. I had a good experience with them in the past and planed on being a repeat costumer and had an upcoming appointment for brakes tires and oil change. Needless to say i will be taking my service elsewhere the rude comments and him talking over me and outrageous price to change a light no thank you I do not recommend this place.

I went to get 3 new tires because I purchased a coupon on Unilocal where you pay 50 for 75 toward service only. After I purchased I found out service was only 45 dollars. I was ok with losing 5 dollars due to my own error. I go to pick up my truck and they tell me the total is 490. i asked if that was with the coupon and the guy said we don’t know how to use that. So after so back and forth he managed to use the coupon. Also they were supposed to check why the check engine light was on and when I asked about it the guy said he spaced it and could do it in a minute. I declined and will not be using them again.

I went there once with a car that I was getting fixed up to sell. They told me to come back in a half an hour, so I walked over to (at that time it was) Safeway to do some shopping. When I got back, I realized the person that was buying my car had stopped by to check out my car and the employee at Big O was willingly telling the buyer everything that he saw that was wrong with my car. Not only was that unprofessional, but he could have caused the sale not to go through. When I confronted the worker, he said that he assumed it was my father. I am in my twenties and showed up there alone with no mention of another person with me. I think it was very sexist to assume that man was my dad and to share info with him.

Service was quick and free (tire repair). However, the guy that seemed to be «in charge» couldn’t seem to stay off of his phone long enough to answer questions about a service that we would be charged over $ 200 for. It all just seemed a tad bit unprofessional. Would go again for minor things but definitely nothing major.

Went there today for an oil change. I called a week before and had an appointment a week later. The oil change seemed fine nothing exciting. They didn’t try to up sell me too much, offered to install new wipers which I declined since I can do it myself. The reason for such a low rating is this…
As I was paying for everything I noticed my car in the background through the window. As the tech was closing the hood it appears he knocked off a piece of the grill and attempted to pound it back on with his fist. Now had they come to me and told me about this I wouldn’t have been so upset. The reason for my displeasement with this situation is they didn’t say one word. I walked out to my car looked at the piece and it pretty much came right off, had I started driving it most definitely would have fallen off and I would have run it over. After inspecting it I walked back in to the store and got the stare of death because they knew something wasn’t right. The guy at the desk (not the tech) walked out to my car with me and as he was walking with me the tech who did it called him over and told him about it. He knew something was wrong but had i not noticed anything I am CERTAIN no one would have heard a word about it.
If you screw up something whether it is your fault or you just happened to be the unlucky person to notice it after it being broken for a while please for the love of god note it to the owner of the vehicle.
Anyways, the guy from the desk explained to me it was already basically broken and has been for a while and the force of the hood closing was just enough to knock it off completely. Whatever, I don’t care but at least own up to doing something wrong.
I WONT be back big O, not for any of the things you told me I needed done because who knows, you might break something I don’t see and then where will I be?

Avoid this shop at all costs, even if they are an AAA Authorized Repair Facility. They’re overpriced for what they do, and they are a rip off. When they do a brake job, they slap on new pads. They don’t always install new calipers or rotors or anything but they charge top $$$. We had a brake job done last year but the brakes didn’t feel right and I was smelling an odor coming from the brakes when pushing on the pedal. Took it back and was told that the the rear brakes were installed backwards. So even after they «fixed» the brake job, the brakes continued to be very choppy when I pushed on the pedal. I kept putting off bringing the car back yet again to them. What also turned me off about the place was this: here my wife and I are waiting for them to finish the brake job, and the few mechanics they have in the bays are sitiing around smoking cigarettes in the bays. We waited for two hours because those lazy bums took breaks while working on our car instead of taking their break after the job was done.
As for the brake job? I took the car to Les Schwab in Port Orchard because the brakes were squeaking. The mechanic at Les Schwab said the front brakes were metal to metal. 14 months after a major brake job and the pads are gone. Good news was we didn’t need new calipers. They did the brake job and now the car slows down and stops smoothly again.
From now on, Les Schwab will get my business that I would have taken to Big O.

BIG O DOES A GREAT JOB and Julie is a sweetie. You can ask for discounts annd get some. They are going to do it right but it may costs a little more than another shop. sometimes you just gotta go with professionals who will get the right parts and do it right and do it in a timely manner. I can do most stuff myself so if it is not an emergency buy on on line part and look at a video on you tube, like replacing starters, fan motors, but if it is messy and time consuming, pay the money!

I feel very fortunate to have a mechanic I can trust. In the past whenever something is wrong with my car, I just get rid of it, because repair shops take advantage of me so badly. The office staff is super friendly, and always takes their time with me to make sure I understand, and they always recommend the best product, not necessarily the most expensive.