Enterprise Rent-A-Car

My wife was in an accident in November, and her car had to be in the shop for over a month for repairs. During that time, we rented a car from Enterprise in Port Orchard. From the very start, we received great service! The crew there was friendly and helpful, and I noticed the same treatment was afforded to other customers while we were there. I especially liked the ability to retrieve our receipt on-​line so that I could submit it to the at-​fault insurance carrier for reimbursement! We were also able to leave the rental at the repair shop when we picked up our car, saving us the hassle of having to return it to Port Orchard. I highly recommend not only Enterprise, but the Port Orchard location in particular! Thanks!

Andrew and the team are professional, confident and have consistently given me the best customer service.

I was at assisted by Anthony at this location he is very knowledgeable and has a great personality I would recommend their service

These guys are definitely my choice when I need a rental near home! The customer service is top notch and has been every time I have used them. I highly recommend them!

This is a place you go to when there aren’t any options! Be very cautious on the charges /​fees they are very sneaky !! I would NEVER recommend this place to anyone. Take your money/​insurance elsewhere … take my word.

Customer service was on point they picked me up from Manchester so I didn’t have to call a cab to there location. If you are military they will hook it up like lost car rentals. Car I rented was a Ford Focus drove to Vancouver and through Seattle and had no problems at all. The only thing I didn’t like was they closed on Sunday’s so had to return it the next day :(but cheer to enterprise in port orchard!

Great customer service, nice reliable car. Their weekend hours aren’t the greatest (sat 12 – 3 and sun closed) but they offer after hours drop off so that was great. I dropped off Saturday evening and they just called me today and let me know everything checked out great and to make sure I was satisfied. Will definitely be using them again.

The Port orchard branch set me up with a rental at the vegas airport for several days. The service was excellent. I also use them when people need a rental due to car repairs at my facility. It takes one phone call and they send someone down here to pick up the customer. I have never had a customer wait more than 20 minutes for Enterprise to come pick them up. I recommend them to anyone that needs a rental. I will use them again in the future, and will continue to send my customers their way.

Friendly staff answer all question

Enterprise has turned around this office. It used to be a pain, but now new personnel have really improved the Port Orchard office. I rent occasionally for trips into the «City» because my old beater truck won’t make it.
Natasha and her staff were wonderful on my latest rental.
It’s refreshing to work with a business who knows customer service.

If you are able to rent a car from another company — DO IT! I have NEVER had such bad service EVER — in any state, at any company. I had to rent a car from this location because my car is in the shop and this is the company the insurance goes through. I got the car Tuesday and have now been, not only to the Port Orchard location, but 2 other Enterprise locations as well due to one issue or another — AND I have to go back AGAIN tomorrow morning! Why you ask? Well, because they told us to come by this morning — yet when we showed up — they weren’t there! I called and he said, he wouldn’t be there for another ½ hour and I couldn’t wait because I had to go to work. His comment was — Oh well, you’ll have to come back again tomorrow morning then.
When my fiancé called today to complain about the service we’ve been getting, he was told that they have been accommodating us and we should be grateful. It’s more like we’ve been accommodating to them and their business — not the other way around. I am the customer, yet I’m being treated less than.
Also — they ask for a credit card to hold, «just in case» there are any charges the insurance company wont pay for (like that’s my problem but whatever). Well, they actually charged and took out $ 50 from my debit card. Now they wont refund the money to the card until we give them another card they can charge. And when they do finally refund the money — it’ll take weeks to get! WTF?! We explained that due to this charge we cannot pay our mortgage — to which they said we shouldn’t have given them our debit card then!
This is NOT customer service! I think they know that they are the only rental car place in Port Orchard so they feel they can treat people like this. I will never do business with them again due to these issues. I will drive many miles to not have to deal with them.
Please — listen to those that have had their crap customer service — and just don’t do it!

Ability to work with customer and find solution is non existent. Tried to reserve for my daughter (using my credit card) Due to my travel schedule they would not let me come in a day before rental to pay for the rental wanted to charge me an extra day just to reserve. Their hype commercials don’t live up to reality. I would rather travel out of town before I would rent from them.

I will never, repeat: NEVER, do any business with Enterprise again. I had a reservation for a car this morning so I could make a job interview at 11 AM in Kirkland. Per their instructions I called early in the morning for a pick-​up. The Manager told me that their were «no cars available right now» and that he was arranging to get more cars from GIg Harbor or Bremerton. At 8:30AM I’m still waiting and now the manager is waiting for a driver to check in so he pick me up. At 9:30AM I am still waiting. The Manager calls me and says that the driver is on his way. I vent my fustration at the Manager because now I am going to be running very late for my interview. The manager tells me «Now, we’re not going to pick you up or rent you a car today». I call up Gig Harbor and Bremerton. They will rent me a car but they can’t pick me up. I call the main number for Enterprise and ask to speak to a supervisor. I get disconnected. Three Times. I miss a very important job interview because of Enterprise. The district manager finally returns my call in the late afternoon. He tells me that «He’s sorry» and «That should not have happened» and that he would like to give me a free rental as compensation. Enterprise Rent a car… We don’t have many cars and we won’t pick you up.