Budget Car & Truck Rental

Dishonest at best…
Did a one-​way rental from Issaquah to Bremerton. I finished up the move early so we filled up the tank and dropped it off after hours on a Sunday. They claim that the tank wasn’t full and charged me $ 60 for 6 gallons of gas! I called to get things straightened out, offered to bring my receipt from the fuel fill up that morning but they were not interested. Advised me to not drop it off after hours next time…
Buyer be ware, any savings I found was lost in the mystery gas :(

Horrible! Absolutely horrible service. We rented a van while visiting some friends. We decided we would go visit Canada while out here and needed to drop off the van early. We tried to go to the location to talk to someone in person, since no one ever answers the phone. It’s advertised that they are open until 5:30pm. We got there at 5pm and absolutely no one was there. We ended up dropping off the van a day early, expecting to still have to pay for the full 7 days. No big deal. However, my husband was told that we would be charged an ADDITIONAL $ 100. We told them we tried to go and talk to someone about it before leaving the car and some rude lady kept saying «that’s beside the point»! No lady, it’s not beside the point! Had someone been there for us to talk to, we would not have left the van. I will NEVER EVER use Budget AGAIN! I will never recommend them to family or friends! I’m still pissed!

BEWARE…
We reserved a 24′ truck two weeks in advance. Three days before the big move they called to inform us the only truck they would have is a 10′. We explained that would not work, we are moving a 6 bedroom house 40 miles from current location and that would be to many trips. After several minutes of additional conversation, the found a 16′ foot truck and said they would give us free miles and comp our gas for the inconvenience. We called the local Budget truck rental the day before the move and were greeted with a very rude lady on the phone that confirmed the truck would be there. When we arrived the next morning the same grouchy lady was there. We explained the phone call about comping the gas and free miles, she informed us in a very rude manner that she had been working here for 20 years and no one has ever had their gas comped. She also informed us they would only give us 80 miles free. At this point we were stuck. She pointed to the truck parked very close to a fence and in an alley and said to pull it out ourselves. (Uhaul always pulls the truck out and points in the in the right direction for you) I was shocked they didn’t even start the truck. Thise move took us 3 days and 6 trips with the 16′ foot truck. What a nightmare. NEVER NEVER again will I use the truck rental.

Generally: I went with Budget because U-​Haul has priced themselves out of consideration for me ($ 400 for a 5 hour drive and I get to pay for gas! No thanks, U-​haul). Budget was about ½ that. So I chose them. The initial rental (in Spokane) was problem free.
AT NO FAULT TO THIS SPECIFIC LOCATION: I was driving through the Snoqualmie Pass, which is notoriously beautiful/​treacherous. It was raining like the rapture, and the windshield wipers were not doing a darn thing about it. The passenger side was fine, but the driver’s side was just scratching glass. Going 60 mph, surrounded by big rigs, in torrential rain and wind, in the dark, on twisting roads with no windshield wipers is not my idea of a good time. I pulled into a gas station after the nightmare and fixed the wipers myself. After that, of course, it stopped raining.
Also, I needed GPS during this trip. I have a GPS on my phone. but it needs power or it will eat my whole battery very quickly. I was very disappointed to find that NEITHER of the TWO power ports in the truck worked. I found this out, when halfway through the trip my phone died and I was left without GPS. I had to pull over and give my phone to my husband, who was following me in our car, so that it could be charged.
AT FAULT TO THIS LOCATION: I explained these things to the person behind the desk. She could not have cared less. She didn’t even respond. I had forgotten to get gas on my way to return it, and by this point we were just so frustrated with the process that we were wiling to pay the extra 30 bucks to not have to deal with it. The gas station was literally right across the street. It took over 30 minutes for the person to come back and provide the amount of gas we’d have to pay for. 30 minutes in which were were studiously ignored by the counter person.
I honestly don’t mind the waiting so much, but the complete lack of concern will keep me from using Budget again for truck rentals.

Cheapest car rental place in the area. I’ve been here a few times, they make reserving a car pretty easy, and they always provide good customer service.