GoWireless Verizon Premium Retailer

This is one of the best Verizon stores in the area! The staff is always friendly and willing to help!

I went into this store because it’s the closest one to me. The man who waited on me was very friendly until he realized I wasn’t interested in buying anything. I told him I had a question about buying more «cloud storage,» and he asked me where I bought my phone and whether I had talked to them about it. When I said no, he asked me if I had called Verizon. I said I preferred to talk to a live person.
By keeping my cool and pushing gently, I got him to answer a couple of my questions, but it was clear that he resented my wasting his time.
I’ve always felt free to go into any Verizon store for help with my phones. I will never go back to this store. With a little customer service, he could have lined me up to buy my next phone there. Won’t happen now.

I went in to get a new phone and the store manager Marc helped me out very much. He helped me get the best deal and my phone plan ended up being cheaper than when I walked in. He also went the extra mile to save us a few bucks on Verizon Fios. I appreciate great service like this and will definitely be coming back to this location.

They signed me up for the wrong insurance. They said there was a mistake but I was paying for it but three months. later my phone breaks and the insurance company wont process the claim and said GoWireless signed me up incorrectly. GoWireless said I would have to sign up again and wait a month for a new phone or buy a brand new one. The sales person refused to call a manager, refused to document the situation or give me a reference number so I could talk to someone else. I am not the first person this has happened to. Be careful.
Update –
I bybassed the Go Wireless store and talked with Verizon directly. They got me a new phone next day. Took a few days but we cleared up the insurance issue and I got compensated. Thank you Adam in Customer Service for clearing this up.

Had great customer service both times that we went here. The second time we were helped right away by Kiley (so sorry if I butchered your name) and she did everything she could to guarantee we left happy. She was the only one working at the time and got everything done effectively and in a timely manner.

The guys that work in this store are amazing and helpful! our main home is in the San Fernando Valley, and we are in Oxnard on the weekends. I don’t ever bother going to any of the Verizon stores in the Valley. They don’t even come close to the wonderful customer service that i receive at this location. I would seriously drive out here even if we didn’t have a place here. They have gone above and beyond more than once for me. I can not say enough about this location!!! Thanks again, guys! If I knew how to bake, I’d make you a cake!!!

I recently went into this store to ask about a billing issue because I’d recently changed my phone and plan and my first bill came and it was much higher than I expected plus there were charges that the salesman/​district manager had not told me about. The store manager, Jesse Holliday, went «over and above» by not only checking on my bill to make sure it was what I had originally expected and getting the fees removed that I did not know about, but he also was able to exchange my phone for a better one and credited expenses that shouldn’t have been there. He knew I was a long time Verizon customer and knew how upset I was when I went in there, but he knew exactly how to turn a bad situation around and keep me as a continued Verizon customer. His employee, Kevin, was also very helpful and professional. A few customers came in while I was there who were also upset about different phone issues but they were very rude to the two employees instead of just explaining their issues. But both Jesse and Kevin were very professional and «kept their cool», no matter how rude the customers were. I hope they are getting paid what they are worth because they definitely know how to handle upset customers and that’s not always an easy thing to do.

My husband and I bought our new Android phones and set up our Verizon account here today. The two guys working were very helpful and while one transferred our numbers over the other showed us how to navigate our new phones and answered all the questions we had. Exceptional service!

I went there just the other day when my Verizon phone was tripping. Not knowing that it’s «Go Wireless» and I thought it was just like any other Verizon Wireless store, I went in and asked the only employee that was there to help me. She got right on it and tired a few things to see if she can get my phone working and then moved on to calling the tech support. To make a long story short, she did everything she needed to do fairly quickly (about 20 minutes) and got my phone to work again. When I asked, she told me that this is not a Verizon store so it never gets crazy busy like the regular Verizon store.
I feel like I found a gem and don’t really want to share this information but she really took care of me and I would definitely go there before I go to any of the Verizon store so I am compelled to share with you all.
I repeat, unlike all the other Verizon stores that I’ve been to and repeatedly abused one way or another, this is the place to go for your Verizon phone needs. They have other phones too I assume but I have Verizon so I can speak only for this service provider.
The employee was very nice and I was the only customer so I got the undivided attention and she worked on it quickly with no bullshit I normally get from the V store.
Thanks!