Pet Supermarket

I had to go to pet supermarket in Fort Lauderdale as Pompano Beach location employees lack common sense and ability to assist customers. The place is full of useless employees with inflated ego that go out of their way to complicate things. I wasted my time and I won’t be back, but apparently I am not the only one as this location looks border line abandoned.

I was the third person in line to pay at the register. When my turn came, the cashier walked away from the register as if I was not there. She started helping someone that had just walked in the store. The employee from the back area went outside for a moment and later saw that I was waiting at the register with no one there. The employee asked if someone was helping me. I explained that I was upset for standing in line and the cashier walking away from the register when it was my turn to pay. The employee that had just asked if I was being helped acted like that wasn’t his problem and walked away.
The cashier finally returned to the register in what felt like 10 minutes of waiting (might have been shorter but I still feel it was close to 10 minutes). I told/​asked the cashier how she could just walk away after seeing me standing in line. She said the other customer had called on the phone.
Using this cashier’s logic, I should just be able to call a Pet Supermarket have a short explanation of what I plan to buy, and as soon as I walk in the store have them drop what they are doing… including attending to other customers, just for me. Wow!
I tried to call their main number to complain but they were closed at that time. This happened months ago (early 2015).

Not a good experience!!! I got a guinea pig for my classroom from that store and I found out 2 weeks after I got it that it had ringworm because I got it ! Luckly so far none of my student has it. When I went back to the store the manager told me they only had a 7 days health policy so it was my problem not their!!! I tried to contact their corporate office by phone, email but no answer… I won’t recommande that store or even that company at all.

I come to this store often I am always satisfied with the friendliness and helpfulness of the staff you are always greeted upon entering the store which makes you as a consumer feel welcomed.

Always friendly staff.

Not a bad store, also a great location right next to the road. This isn’t necessarily a problem, however, they need to cut back on the amount of employees they have working during the day.
I went in to get one item and was greeted upon walking in. The building was very clean and did not have that «pet store» smell that some chains have. As I walked to the fish department I was ask by an assistant if I needed help. I smiled and told him I knew what I needed and thanks. Upon getting to the fish tanks another assistant asked if I needed any help. Two minutes later after grabbing a plant, another assistant asked if I needed any help. Finally, as I walked towards the front, two more assistants asked me if I needed any help! I felt like I was on one of the comedy shows; add two cashiers and yet another attendant in another aisle, they had 8 employees working at 2pm on a Friday afternoon. I cannot give them a bad rating for their customer service that’s for sure!
Like I said, this is not a problem, however, I think they need to cut back on the amount of people in their establishment, not that many are needed that early in the day. I was one of two customers in the store at that time. However, they did have a wide selection of everything and they always make for a great option, for a quick stop if you need anything for your scaled or furry friends!

Super friendly service!