Salon Bark- The Spa & Boutique

I first started coming here with my dog about six months ago and for awhile I was bringing her every two weeks. The first groom took 8 hrs — so we were off to a bad start. I called up after 4 hrs to check on her and they said they hadn’t started her yet so I freaked and came down — of course by the time I arrived they had buzzed her down her back so I had no choice but to leave her. The shop is cute — some of the employees are nice — but what annoys me is that nothing I say is listened to. I really enjoyed bringing her here it was convenient and I lived around the corner — Last time I had called up and asked for Brian — I spoke with the owner. Brian did not groom her yet he was there. She is a 70lb golden doodle — I like shaggy — she is now basically shaved. I had said NOT to touch the tail and to leave a bigger head… tail was cut and shaved at the base and she came home and began licking her privates. I checked her and she had razor burn that was bleeding. Her head is odd shaped and chin cut very, very short. It’s as if I wasted my breathe all together for asking for what I wanted. I emailed them and explained how frustrated and angry I was — but no response. That’s what ticked me off the most. I know it will grow back but when I pay $ 100 for a grooming — I expect to be heard. I tip well also — so I don’t get it, even made the effort to bring in a girlfriend of mine to buy a dog bed, I recently bought a collar and a scarf top — maybe the other groomer was ticked off that I had asked for Brian? I don’t know but I don’t have the patience, time or disposition for this. Time for me to look for another place, I don’t need the headache.

I have taken my dog here 3 times now. It is convenient because they are across the street from my work. Let me start by saying I have 105 lb puppy. He is well behaved and LOVES little dogs and big dogs and people. I called the salon the first time ahead to schedule Zeus and made sure they would be okay with his size. They assured me he would be well taken care of. I asked if it would be a problem if I brought him in at 9;00 and picked him up at 5:30. As it is cageless i wanted to make sure they would be okay with this. They said of course and I even offered to pay extra for keeping him there. The first time Zeus got a haircut and bath and he looked wonderful. I got a call three times to come pick my dog up. Every time it was a different person that didn’t get the memo that I would be leaving him there the whole day. I even asked if he was behaving because if he wasn’t I would pick him up. They said no they just didn’t know he was staying the day. Lack of communication fine I am incredibly non confrontational. When I went to pick him up I walked in and a blonde lady at the front was talking to another woman (a customer) about their kids and how difficult it is having an autistic child. I stood there for 10 minutes (I am not exhausting about the time) waiting to be helped. Someone actually came out from the back for something and approached me and asked me if I needed help. I just stated I was here to pick up Zeus. I am patient but this was terrible customer service. The second time Zeus just had a bath and I told them he has been having skin allergies. This day my husband picked Zeus up upon completion. but I got a call saying that I should take him to the vet because it looks like he has a skin yiest infection. So obviously I called my vet right away and had my husband take him in to get checked out after picking him up. No infection just as I had said … Skin allergies… $ 200 vet bill later. Third time I called again ahead to make sure that they would keep Zeus from 9:00 — 12:30 for the day and was told yes that it would be fine. I dropped Zeus off and requested specifically for his anal glands to be cleaned as he had been dragging his tush. Just a bath, a light trim of fur around his hind legs, and tush cleaning for this third visit. I got a call to come pick him up around 10:00 that he was finished. Again I uncomfortably explained that I was told I could leave him there till 12:30. As I am super non confrontational situations like this give me anxiety because I don’t want to be am inconvenience to anyone. I got an apology that they didn’t know and of course it would be okay. I picked Zeus up. No fur was trimmed, his butt was dirty as if they had cleaned his anal glands after his bath, and his face still had pink stains from chewing his bone. I was brought Zeus without a leash as well. So I asked if someone could please give me my leash. Everyone looked at me like I was crazy and people started frantically looking for his leash that I dropped him off with. Then to find out my leash was given to another customer. I have 105 lb dog he is a service animal with a special custom ordered red leash. His leash was given to another customer by accident and I In turn was given her leash clearly made for a for 20 lbs or less. There was no apologies, no offer to call the other client for my leash, and no offer of any reimbursement. As again previously stated I am non confrontational and just paid my bill and left with Zeus. This was the day before thanksgiving. I will not be returning here ever again and will be taking Zeus to Wilton’s Manor going forward. Every time I went into this place something was disorganized with my experience. I am incredibly disheartened as this location was so convenient for me with work. I gave them multiple opportunities and every time I was disappointed. And I am the girl who is understanding and patient. If all this had happened to a customer who was less patient or easygoing as I there would have been chaos.

I thought the shop was adorable. The young lady that came out to talk to me about my dog was lovely and they did a nice job on my dog. My complaint, the blonde lady behind the counter. The way she snapped at me and interrupted my conversation with the groomer I would have to assume so. First of all I had a coupon that had expired. Honest mistake, I had called first to tell them I had the coupon. When I presented the coupon to the blonde lady she said it had expired. Sure enough when she showed it to me I had missed the small print at the bottom. I felt a little awkward and embarrassed and would have paid. Before I had a chance to respond she said it is ok this time. Then as I talked to the groomer about not getting my dogs ears wet because she had been having an issue the blonde woman chimed in. Even though she had a customer that was having a conversation with her. She said pills or shots? and starting shooting questions at me. I thought first of all how rude to interrupt and berate me with questions. Uh– a small ear infection and just watch getting water in her ears ok?
Then I asked about the anal gland cleaning they offer. She again interrupted and chimed in about how old they have to be blah blah blah. I was just asking and I was talking to the groomer. I was so embarrassed as the customer was even standing there quiet at this point and it just felt like she was really giving me a hard time. Not sure if it was the coupon or what. I won’t go back because of this. I made sure when I went back I tipped and bought a couple things because I really felt bad about the coupon. It bothered me enough to write on here. Again in all fairness everything else was great and I loved the clothes and store. Maybe I was being over sensitive but it just left me not feeling so great about coming back.

Took my pomeranian Winston here for his first groom. I have to admit I was a little nervous because he has gorgeous fur and I known poms can be hard to cut, but they did an amazing job! It took the majority of the day because he had some mattes in his fur and was NOT having it but the wait was well worth it. Once we picked him up he smelled amazing, the cut was absolutely precious and his fur was silky like a bunny rabbit. Will be taking him here from now on!

Wanted to update, Salon Bark had left me a message about rescheduling the time, I didn’t receive as my phone was acting up. They do a wonderful job on my dog so I would have to change this review and give them a thumbs up! :))

Very friendly. I feel like they genuinely care about my dog Simon.

I’ve taken my Maltese to get groomed and they gave him the cutest cut ever! His face just looks adorable. I also like the front section with its boutique items for me and my pooch. The organic treats section is also nice and they make custom cakes now if you’re into celebrating your dogs birthday (I know I am!)

I also wish there was an option for 0 stars. I used their mobile grooming service. They consistently missed appointments without apologizing once. They were without doubt the rudest company I have ever dealt with.

I wish there was an option for 0 stars. Unfathomably rude.