Performance Nissan

Great experience, we were unable to make the deal we wanted. BUT the sales man and the used car manager were straight shooters … Honest and professional.

As I explained to Alan, both my husband and I have owned our Nissan vehicles for over 12 years. We took them to a Nissan dealership for service for 9 of the 12 years and always felt the service we got in NJ was good, but always more expensive than we expected. When we moved to South Florida, the location of Performance was further than we wanted to travel and so we used a local mechanic. All was good until the last service which seemed suspect.
My visit to Performance was met with delight. Alan answered my calls (as I traveled to work) promptly, thoughtfully answering my questions. We discussed the issues I was having and we decided to move ahead on some of the more pressing issues and I felt he gave me wise counsel on the expense of some repairs (like the sunroof) which was really appreciated. Repairs were done quickly, shuttle ride to work was great, car is running great and… I loved having my car washed!!! Thank you!

Had a great experience buying a car here. Bobby Serpentini took great care of me and got me into the car I wanted without issue. The service was fantastic and they made it really easy to get in and out. We will be back for another car from performance Nissan!

I purchased my car from them 2 years ago besides haggling over price it went very smoothly. What brought me back to review them is their service department. Every time I’ve brought my car in for service they’ve been professional and delivered my car back to me on time and freshly washed.
Another thing I appreciate is an actual human answering the phone and not those awful computerized phone systems. I also take my Jeep in for service down the street and sometimes I can’t get anyone to answer for hours.

Awesome customer service. First time there. Not my last. Thanks Ian (Fergie)! Subaru oil change in 40min for $ 15!

I went in today for a oil chance. When I drove up I was greeted by Eytan Klein. He was very fast and professional. I’ve been to others but so far he has been the best. Thanks Eytan for the prompt service. We will be back again.

Honest professional people gave me the best deal for my Nissan Rouge. Shopping for a car as a single lady, these people were professional, respectful and didn’t intimate me. Owner greeted me and made sure all was handled correctly. Car service department is also phenomenal.

I recently purchased a 2012 Camaro SS from Performance Nissan after seeing their online ad. I was happy to finally find a hassle free dealership that was honest and upfront from the start. I was especially thank John Christofano for his professionalism in helping me purchase the car that I wanted!

Very shady service dept. They are unprofessional and slow. I would give them negative stars if I could. Do not bring your car here. Unfortunately, this stealership has turned me off to nissan and I will never buy one again. Go here only if you expect slow service and being talked into repairs you don’t need and new rattles and noises coming from your car after they service it.

Worse dealership NA I was bought a used Audi R8
In this dealership u know what！ that car clutch is broken already and they didnt told me befor i bought that car. and repair that cluch cost me 7500 dollar. moreover this shit dealership hold my car title round 2month. because I m not living FL THE ONLY ways contact them is phone and massage but they always ignore me… seriouly dont even thinking about buy any any any single car in the shit dealership they only care is how to take out money from ur pocket no for what kind of shit car they sold！！！

I wouldn’t do business with these people if they were the last Nissan dealer on earth.

I typically spend my time on Unilocal commenting on great service… and places to eat. But my terrible experience at Performance Nissan compelled me to write in. I live in CT and had my pathfinder shipped down for my second car in FL. So being new to the area, I thought it would be best to service my vehicle at a dealer vs trying to find a good local mechanic.
Performance Nissan outlined a list of things wrong with my vehicle, and I agreed to a few items on the list before the car went into storage for the winter. Upon return to FL, I brought the vehicle back for an oil change and was told the same services that were just completed 6 months ago. needed to be completed (change brake fluid). I questioned why they were recommending services that were just performed. and was told, oh because your car is old, sometimes they just list things that should be done. I later found out, the brake fluid change service were never performed, but I was still charged. I brought the car to another Nissan dealer, and they confirmed, the services were never performed. I spoke to the Service Manager at Performance and was supposed to get a call back. never called back.
My warning. think twice before bringing your car for service here. they are not honest. It is too bad. from the outside, looks like a top of the line service center. I guess you can’t judge a book by its cover…

Worst Customer Service Ever! I live in MA and purchased a car online and had it shipped from Florida. Chris Atkins was in charge of the sale. He was evasive about the dealer fee and failed to disclose additional fees involved in transaction. After he made the sale, it took 5 phone calls before he would call me back. When the car arrived, it had four bald tires and he failed to include the precert inspection and the warranty info. He told me I would have all I would need to register my car in MA. When I took the day off from work to register the car, he had failed to provide the title. After several aggravating phone calls, he finally sent the papers only to discover that they had errors on it and the RMV refused them a second time. My new car has been sitting in my driveway for two weeks and I am still unable to drive it. Not a big deal to Performance Nissan who live in sunny Florida but a big deal to me who is driving my children around in freezing New England in my old car that has broken heat and defrost. When I tried to reach the owner, Bobby Serpentini three times regarding my customer dissatisfaction, he didnt have the decency to even respond. The employees at Performance Nissan are unknowledgeable, rude, dismissive, unprofessional, dishonest and incompetent. The money I saved on this purchase was not worth the hassle and aggravation. If you are looking for a positive business interaction, go elsewhere because once they take your money, they will forget all about you!

Came here after being burned by Carmax and the high cost of their financing options. I was terribly upside down on my car after 3 years of high payments. While this was no Carmax, it WAS your typical used car dealer experience.
With no other customers to eat up their time, they still ran me through the whole used car salesman schtick ~ complete with back slaps for my brother (who was just there to spend the afternoon with me, not to buy a car. Why are you slapping his back like you’re besties?!), a tour of the facility and the offer to buy lunch, and then the dreaded «best they can do» offer at which time I asked for my keys back.
Before my brother could even utter, «Now a guy we haven’t met comes out behind his desk to offer…» And sure enough the finance guy comes out of the office with a ‘last ditch offer’ just as we stand up to leave. Somehow we avoided meeting the «man behind the curtain» but everything else went according to script.
All told, they didn’t budge a cent on the price, upped the offer for my trade-​in by a smidgen, and then played jenga with the numbers on the sales agreement until Id forgotten my mother’s maiden name, much less how to calculate how much I was overpaying. Nonetheless, we all knew I would lose this witless battle to a room full of men who’ve made suckering money from unsuspecting car buyers their life’s ambition. So, just to make the day worth my while, I made them throw in a few oil changes and ante’d up.
All in all, not a bad way to spend a Saturday, I like my car and the price and finance rate I got were not awful. But there really has to be a better way to sell cars. I’ll resume my quest for that something better again when this car is ready to trade in. For now, I’ve done my penance; my only regret is I didn’t stick these sharks with the cost of lunch. Then again, it was well worth the reprieve. I suggest prosciutto, olive and onion pizza at Anthony’s next door. Make them order it in for you.

I’ve always had great experiences here — the customer service is tremendous and they do quality work.
While I usually come here for minor service needs, I was recently in an accident, so I opted to use their collision center (instead of Progressives in-​house center). I must say, I made the right choice. The folks at Performance Nissan were extremely helpful and did a great job on my repair. Looks like new!
Of course, there were some delays in getting my truck back, but when dealing with insurance companies and waiting for claims adjusters, I guess that’s par for the course. :/​
Anyway, whether you need your tires rotated or your front end repaired, you’re in good hands at Performance Nissan.

I’ve been using this dealer since I moved to Florida in 2006, and it has changed hands quite a few times. This management is the WORST! Their customer service went into the toilet in all departments — service department is inconsiderate along with the pushy sales people and incompetent financing team. I used to travel from South Broward just to do business with this dealership, but not anymore!

do not but here!

I’ll premise this with something important: Most car dealers suck.
Most of them suck really bad, but this place – or at least the people I dealt with there– are different.
I purchased a used Nissan Xterra (my 5^th Nissan) and negotiated the entire deal from out of town and they were very patient throughout the process, flexible on price, and up front about the vehicles’ few faults.
They did not show an ounce of impatience with my negotiation style, which could be perceived by many car salesman as redundant and aggravating.
I’ve been in the business before and they respected that, another bonus.
They gave me all the attention I needed: They responded to all texts, calls, emails, sent me an exact buyers order copy before I showed up – and agreed that it would not change upon my arrival. They gave me a general value on my trade sight unseen (I only texted them pictures) – which they made good on upon my arrival and got me out the door reasonably fast.
My sales person was Jose Robles and the manager I dealt with throughout the process (negotiating price, rate, etc…) was Chris Atkins: I’d recommend these guys to any of you who are car shopping. A good salesperson sells the customer what they want and does not try to change the buyers mind. They were more interested in listening than talking – another refreshing change.
At no point in the process did I receive *any* level of pressure, which I find amazing considering the amount of time they spent with me before the actual sale.
When I buy my GTR in a few years, I know where I’ll be going, 4 hour drive and all…