Enterprise Rent-A-Car

HORRIBLE!
I reserved a 15 passenger van online two weeks ago through their website. They call me 24 hours before we are supposed to pick up to say they don’t rent them. So now I have 12 thirteen year olds I am supposed to drive out of town tomorrow and no van.
The manager I spoke to was RUDE and basically said, well too bad. NEVER AGAIN ENTERPRISE. And I will tell anyone who’ll listen to avoid your company, I will also be contacting your corporate office to let them know how unhelpful you were. Your office is a joke.

DO NOT RENT FROM ENTERPRISE! I rented a vehicle about a month ago, that had previous damages from the previous customer. I was told by a representative specially before I even drove the car off the lot BEFORE I signed the contract. After returning it, a week later, they claimed I HAD DONE the damages via a letter in the mail. After I had called & spoke to corporate, their way of getting back to me was mailing me ANOTHER letter telling me I owe $ 1500 for the damages. I called to this location to speak with Reggie, the assistant GM, & was told I would have to wait a week just for him to contact corporate to pull the contract.
Clearly, there was poor training involved for whoever was working who received this vehicle that was damaged from the previous customer, & now it’s looking like I did these damages & that I’m stuck with these charges. I don’t know about anyone else, but I’m sure not paying $ 1500 for something I didn’t do & for poor training involved!
If you do rent from Enterprise, make sure you write down everyone’s name you deal with, take pictures if needed, & keep ALL paperwork. Didn’t think I would’ve had to do this from a well known company. I don’t want anyone else to go through the issues I’m having.

I picked up my car, went on my way. No trouble with the car, returned it and off I went. No problems which is just the way I like it

Worst Enterprise location ever! Go somewhere else… believe me. I called the location (not the 800 number) to reserve a Dodge Ram pick up truck for a move I was making. I was told by Michael (they intentionally don’t give you last names) that they had both a small pick up and a full size pick up truck at that location on Federal in Pompano Beach. I reserved the larger one, a Dodge Ram 1500. Within minutes of hanging up, I received an email confirmation # 1 117 886 886. I was putting on my shoes getting ready to go pick up the truck when I get a call from Joseph at The Enterprise in Pompano Beach. He says, «I’m sorry sir, we don’t rent trucks at this location. You’ll have to go to the Powerline Road location. Do you want their number?» I went on to explain how I had called his location earlier and was told by Michael they had two sizes of pick ups at his location. He says very rudely, «there is no Michael here, do you want the phone number of the other location or not?» I responded, no I ‘d like to speak to a manager. He says, I am Joseph the manager. His arrogance was palpable. I said nevermind, I’ll call the corporate office to file a complaint, which I did. Now I’m off to Facebook and Twitter to express my disdain…(and Hertz to pick up my rental)

There was a time when this office was one of the best run car rental offices I ever used. The office was run by Gino his people were customer service oriented and it was a pleasure to work with them.
those days are gone.
There must be some kind of virus infecting Enterprise offices in North Broward. Management is arrogant and disrespectful to customers. I just canceled a reservation and I’ll cross Enterprise off the list of business I give my money to. Keep your loyalty points Enterprise they’ll never be used in my world

The staff is ignorant, nobody knows what they are doing. JJ is a terrible manager with a bad attitude and no customer relations skills. They change managers every few months and dont brief them of monthly renters or cases like mine. Ive been renting monthly for over 3 years. I’ve been charged twice for my rental this month. It’s overdrawn my bank account. The best part is that’s not the account they are supposed to charge. I opened a separate account 3 months ago when they did this exact same thing. So this time they have committed fraud and now I will be ending my 3 year term rental with them due to this negligence! I’m filing a small claims case against them. They will pay my overdraft fees. Everyone who’s had problems with them should stand together and #boycottenterprise

1^st time renting from this Enterprise location and I have to say that I’m impressed. I reserved a Kia Soul last week for a few days for a business trip to Tampa and when I arrived they didn’t have my car available so the they put me in a convertible mustang instead for the same price. Jermaine & the guys stepped up big time to make sure I was happy and driving in Style. This is what outstanding service is about. Thanks again. I will be back next time I need to rent a vehicle.

Horrible company to deal with. The staff seems friendly but when it comes down to an issue, the cannot do anything about it. They wanted to charge me for not returning a car after it broke down and left me stranded. I called to let them know where to car was and they sent a guy in a pick up to jump start it, but that was not the problem. I had someone pick me up and it took them two days to tow the car in, then expected me to pay for two days additional rental time.

Me and my family are on vacation from California. We booked a full size SUV for me and my family that was available online. Took a taxi in a thunderstorm to this location and right when we were parking at this location. We received a call that our vehicle was not available. The customer service rep said all of his vehicles were already reserved. I kept my cool and I called Enterprise corporate to inform them of my unfortunate experience. They did not care about my situation nor did they offer to find a resolution even after I informed them that I am from out of state, it’s raining and we had a conformation on booking our vehicle. I will never rent a vehicle or suggest my family and friends to pay for renting a vehicle from Enterprise. The worst customer service and experience that I have ever received on a vacation trip.

I have been using enterprise, in Delray beach, for years and my experience has been wonderful. This time we went to the Pompano, FL office because it was less expensive for 3 months. The Inside of the car was FILTHY and we had to take it for maintenance. I don’t think I will every go there again!

This place was awful.
Maybe it’s the heat but my father owns a well known body shop in Chicago and uses enterprise for his customers and were not so sure we are going to anymore. Why you might ask? Let’s start here :
–receiving the car took about 45 minutes when we had already made reservations prior to our trip out here.
— 3 minutes after driving it we realized the maintenance required light came on. We just wanted to go to our place so we disregarded it and planned on returning it a little later
— oil change was due. Over by 300 miles
— seats were disgusting it actually looked like someone either was killed in the back seat and a pool of blood sunk into the fabric or some lady delivered a baby in the back seat.
— clearly the orginial smell of the car was being covered. So naturally well put it as dead body stench.
So we decided to take it back. Based on all that I for you’d think we’d get a new one no problem right?
Nope– we were told that any Firestone will replace the oil. So we can take it ourselves. We’re on vacation and were not spending the day at the auto place cuz they don’t take care of their cars. And we refused that, so he said wel we don’t have any other cars here to replace you can drive out to boca raton, so we did. Where the guy turned off the maintence required light and said okay you cant return it now the lights not on. Our jaws dropped. So we threw them the keys and said fine were walking to budget, oh all of a sudden the pull up a Ford Focus for us.
This company is awful down here in Florida. Costumer service is not here at all. They don’t give a crap about you, and their cars. It’s astonishing. Please void this and go to budget our friends did that and were in and out in 5 min.

Booked a deal for the $ 9.99/day wknd special and my car was ready when I got there. The first guy who helped me, Nathan I believe, was super friendly and chatted me up but then I got handed to Snake. Ok, not really his name but that’s the only way I could describe him. He was a young guy who I guess is one of their best sales guys because he was trying to sell the optional insurance to two parties before me. Luckily I worked at Enterprise before so I know the schpeal and how it works so I passed on it. He was very adamant about me getting it and was a close talker, which I did not appreciate (I’m not a fan of smelling what one has had for breakfast) so that was a huge turn off. i inspected the car, said no about seven times then went on my way, I wouldn’t go to the location again just based off of my experience with Snake.

Great Service and very friendly. I usually rent from here once a month and they are always very courteous and helpful.

Great company to rent from so long as you don’t have an accident. While parked I had someone back into me, a criminal with no license or insurance. I chose to use my own insurance for the rental knowing I am a safe drive, unfortunately I could not foresee this incident happening. Enterprise was quick to collect my $ 500 deductible but thats the only thing they were quick about. The incident occurred on June 21^st, I still have not received my refund from the deductible because the damages did not amount to that total. In addition, I was original called and advised I owed $ 60 more but I requested to see the bill before paying (good thing I did), the bill was less than $ 500 and as stated above I was owed a refund. They supposedly had my first check returned to them although cannot provide me with a mailed date or check number and I have not had any other issues receiving mail. When I requested it be resent and advised of the mail date and check number I was told that «Unfortunately we are a paperless center and checks are issued by our accounting department so I would not have a check number to provide you with. Sorry for the inconvenience.» A paperless center who is issuing me a paper check… hmm something doesn’t add up. From then on I have been ignored. I will not rent from enterprise again,

This was a great place to rent from. Very easy and friendly staff. The drop off was in and out.

The guys here are super nice and atencious!
One of the best enterprise so far :)