Domino’s Pizza

Update:
The owner, Carlos, contacted me personally after having escalated the issue to Domino’s corporate. I was refunded the full amount of my order, plus the tip. It shouldn’t have had to go this far to be resolved, but it has been resolved.
Original Review:
I would love to give this location 0 stars, but unfortunately it doesn’t seem that can happen. I never would have ordered from this location except that unfortunately it is the closest location to my house and automatically selected through the domino’s app.
While using the app is a dream, the result was a nightmare. I ordered two Brooklyn style pizzas, and instead received two thin crust pizzas, cut into squares. Really? I can thank Shackara for the «accuracy» of my order.
Jorge, the driver, certainly took his time delivering my pizza, AND overcharged me. I can only assume it’s because I was paying cash and there’s no way to verify that he overcharged me. I left it to my fiancé to pay who assumed that i had just given him the wrong price. My order was $ 24.89 and Jorge told him my order was over $ 26. Guess he got a bigger tip, and pocketed the rest that he doesn’t have to report.
I did call the location to speak with a manager. I was rerouted around until I was finally passed to, not the manager on duty, but the person «near enough» to being a manager in the store. Unacceptable. There is NEVER not a manager on location. The girl refused to give us her name, obviously so that her name wouldn’t be dropped in a review. We explained the situation, AND that her driver overcharged us, and all we got in return was basically a «tough luck». We were told we can’t return the pizzas for our actual order and there’s nothing she can do about the driver. Worst customer service ever.
I have NEVER received such horrible service. I placed a call to corporate, and as this location is a franchise I am expecting a follow-​up from the local owner. I WILL be making sure it’s followed up and will update here further developments. The representative I spoke to was very kind and took down all my information and account of the incident and promised to contact the owner of the franchise.
AVOID AVOID AVOID THIS PLACE! Might just keep my business at Papa John’s or some of the local shops in the area. I immediately went to Domino’s because of the convenience they offer, but not if that brings me a sacrifice in quality and service.

I came here to pick up an order of nine pizza’s. This place is unfamiliar to me so I didn’t know exactly where it was so I decided to call. After the 3 min exchange of the employee unsuccessfully giving me directions I found the place myself.
The pizza was ready to pick up but the staff was horribly rude and unprofessional. The woman had a nasty attitude and while I was walking out they didn’t say not a word. I proceeded saying thank you and nothing was said back, obviously I had to say to them that it’s good manors to say your welcome when a customer says thank you as I left.
As for the pizza it way pretty good pizza.

By far one of the worst pizza ordering experiences in my life. From the moment the phone call was made the rude classless service that was rendered still makes my jaw drop wondering how they are still open. Luckily what saves this business is the franchise because the service is HORRIBLE. I don’t even know where to begin, I’ve placed several orders there and every time i order they can never get it right. Time and time again I give them an opportunity to redeem themselves because of the franchise name, but they fall far from that category. Then to top it all off they have a classless unprofessional monster of a manager running the show. It was hard to really understand her name due to the pure fact that she was yelling through the phone the whole time due to her staff incompetence. It was disgusting and very unprofessional! Well manager PATRICIA I hope you do read this review as trust me I will be escalating this complaint, because the trashy store you run should never be affiliated with the Domino’s franchise!!!

This store has to be one of the worst over all fast foods places I have ever been to. The manager/​owner Patricia was rude and was speaking to me in some language. She told me to «go somewhere else» when I expressed concerned because I felt that one of her employees were violating my privacy when taking my payment information. I will be contacting corporate dominos and escalating this as far as I can. This store is an embarrassment.

Horrible! Somehow I paid one store and got my pizza delivered from this store. Patricia, the owner, called me and was really rude and couldn’t even explain properly how they messed up. Plus the pizza is always cold and I live 5 min away. I don’t know how they survive in business, she said she’s in business for more than 10 years.

Fast delivery, explains why the pizza is sill raw, the pizza was greasy and undercooked. Will never order from here again.

Horrible they screw up online orders and phone orders and the pan pizza dough is still raw the last two times then the girl spent 20 min arguing on the phone with us. Support your locally owned pizzerias instead.

We order from this place from time to time, mainly because we are in their vicinity. The ONLY real complaint we have with this location is their delivery time. By the time the pizza arrives, sometimes it’s on the on the soggy side. As a customer, we don’t care what the reason is, we just want it the way we want it and delivered in a reasonable amount of time. My guess, if the pizza gets here faster it would have less time to sit in the hot-​box and build moisture to make it soggy.
Last but not least
My apologies to the Spanish manager. When she called to verify our address, her Spanish was so thick and she was speaking so fast that I was unable to understand what she said. Her English was so broken I actually thought she was speaking Spanish. I told her I did not speak Spanish. Then only after she repeated herself I was able to make out what she was saying, barely. Then her tone became defensive and annoyed, as if it was my fault for not being able to speak her language. My apologies.

Do NOT get pizza here, it is basically inedible. Crust tastes like cardboard. Try the Little Caesar’s, just north on Federal.