Direct Connect Auto Transport

Avoid at all cost. A total nightmare. They lie. No idea where the car is or if it will ever be delivered. Criminals

First off, I’m an idiot for not looking at Unilocal and into this company. Now let me tell you my horror story.
I called on August 17^th and told them I was moving from the Bay Area to NC on 22^nd. I needed my car shipped within 5 days. They told me that that wouldn’t be a big deal but would cost me extra. We agreed on their pricing and agreed for them to pick it up 24 to 72 hours.
The next day (August 18^th) I called the company to see if they had any word on when my car was going to be picked up. They told me they didn’t know but would call the drivers and then call me back. I didn’t get a call back.
I proceeded to call every single day (Aug 18,19,20,21, and 22^nd) asking them where the drivers are. At this point I’m obviously upset and concerned because I’m completely leaving the state.
The 23^rd they were closed. So I called back the 24^th. On the 24^th, they said they didn’t know about my issues. I called them for a week straight and they said they didn’t know. I asked to speak to the manager. THE MANAGER WAS WHO I WAS DEALING WITH. So the manager had no clue what she was doing. I truly hope this company goes out of business. I now have to pay to store my car, fly back out to get my car out, get a rental, AND STILL GOTTA SHIP MY CAR. It’s beyond embarrassing. If Unilocal gave me the option for negative stars I would max that out. Oh and the very last phone call, the manager hung up on me after saying she’s just going to refund me.

never use Direct Connect. Worst company ever, bad communication, don’t do what sapose to do, very racist people and will cuss you out. steal money from you.

Absolutely TERRIBLE customer service. Called last week to book a car and I was given a quote that was supposed to be emailed to me. Never was. Called back and left a message. No call. Call a third time and then the woman «faby» gives me attitude because I didn’t call earlier. Really? She then called me the wrong name about 4 times. I have no time for bad customer service or stupidity so I would never recommend this company. Unless of course bad customer service is something you enjoy dealing with.

Stay away from this unprofessional company! they promised my the pick up date July 28,2015 and they will call a day before pick up on the truck driver. we discussed that i needed the car in Florida no later than August 2^nd. they said many times to me definitely on the 2^nd. now it’s the 28^th, no call, email or text. make the story short, i via voicemail, email for TWO DAYS they never responded until July 30^th i finally got through, mean while i’m in the middle of traveling Florida now. they said we are still looking for a driver! all i wanted was a response from them! i cancelled them and used a great transport company. because of them it cost me $ 697.00 to rent a car for a family of five with two car seats and a wasted day on moving. don’t make promises if you can’t keep them! i understand things go wrong, but this company never responded back to me at all! shame on Direct Connect auto transport, aka: Direct Freight Brokers inc.

No stars! Look, to be fair, I understand that the auto transport industry cant be exact, but that isn’t what direct connect auto makes you think! we paid extra for expedited service, our car was not only picked up 5 days late, but will now arrive (fingers crossed) 10 – 13 days later than what was promised. I wouldn’t have an issue with this company if they state the truth up front – that they actually DONT HAVE an A+ rating with BBB, that expedited service isn’t possible, and given constant dates that just aren’t true. They should be honest, do the right thing and say, we cant guarantee dates, and give you a window of time that is ACTUALLY TRUE. and the thing that makes me so upset is that I believed them.

Cost me a fortune to use this. It was $ 200 more expensive that other companies quoted me and they lost my electronic key, they only gave me the metal key for the car which sucked. It costed an extra $ 400 to get a new key after that. The service was also terribly slow, taking 3.5 weeks instead of 1 week. Finally I was missinformed by them about picking up the car from customs since they said it would be free and then I was asked to hire a broker who charged me $ 375.
Expectations: one week long for $ 1350
Real results: 3.5 weeks and $ 2100
What I could’ve gotten from other companies $ 1500 and a week delivery (includes $ 350 for customs pickup)

I had been trying to ship my car from NY to OR since January 26. First paid AAA auto transport who took the full $ 1600 upfront and never scheduled my car. After 2 weeks of wrangling, I got my money back and hired Stateway because they have high ratings on «consumer affairs». Ha. Never believe anything on consumer affairs website. They are financed by the companies they review. Afte 2 weeks of excuses, Stateway said they did not have a full truckload so they couldn’t ship my car.
I was renting a car for 5 weeks while all these transporters played fast and loose with my order. Cost me about $ 1000 in car rental!
I was getting desperate. I talked to JR. at. and he assured me they had a truck heading west and I didn’t have to pay a dime until my car was picked up. Overall, my car was picked up one day later than scheduled and delivered a day later than schedule. I can deal with one day delays. Not 2 – 4 weeks like the other companies. I would use them again. JR is very polite and they have great customer service.
The best part is the electronic record signing! No printing. No faxing. Perfect.

do not think of using this company…
monica k. is as un professional and full of crap as they come.
when i spoke to monica she completely led me to believe that they did door to door service and they owned their own trucks, which they don’t.
she will say whatever she wants to get your money and then she will never take your calls or call you back.
she promised me that my car would take 7 – 10 days to ship to california and looking back on the situation she knew very well that it would not.
they picked up my car on the 16^th and it arrived on the 29^th to some lot in paramount ran by the people who actually transported my company.
i decided to pick up my car in paramount because i did not want to wait any longer.
when i first spoke to monica k she mentioned that she has been in this business for 30 years and that she is very good at what she does.
what she is great at is taking your money then never ever calling you back.
i purchased this car for my wife and we really needed it to be delivered on time.
i must of called monica at least 10 times and not once did anyone ever call me cack.
on one call i actually got monica on the phone and when she realized it was me, she flat out hung up on me.
whatever you do, do not use this company.

I WHOLEHEARTEDLY AGREE WITH THE OTHER REVIEWERS WHO WARN DO NOT USE THIS COMPANY!!!
The way they treat their customers is unfathomable. When we called to get an update on what time we could expect our car to be delivered, the person on the other end went into a rant about the fact that we were bothering him with this phone call. He was downright nasty and threatening, and had some things to say that I can’t even put in print. When my husband said that it was unacceptable the way he was talking to him, the guy said instead of bringing our car to New York as contracted, we could pick it up in Massachusetts. His exact words were «I’ll teach you a lesson». (Driver ended up bringing it to New York). No paying customer should EVER be treated the way they treat their customers.
Do not use them!!!

DO NOT USE THIS COMPANY.
Save your time, money. and headaches.
It was very easy to set up the pick up in the beginning. Super fast about collecting $. But, they don’t care what happens afterwards.
They basically never picked up my car within the estimated pick up dates. No way to get a hold of them.
I’ve shipped my car before but never had this kind of experience before.
UNACCEPTABLE!

Please do not think about using this company. They called me on the wrong date to pickup my car. When I told them it was a week early, they told me to call them to remind them to pickup my car on the correct date. The day before my actual move nobody called to schedule the pickup. The day of the planned move I called about 15 – 20 times, with the same promise that ‘we’ll call you right back’, of course that didn’t happen. Was dealing with Monica Kelly who is the most unprofessional person I’ve ever spoken with, she hung up the phone on me after I told her I wanted my money back. She claimed the company had 48h to pickup the car from the agreed upon date. Needless to say nobody picked up the car within 48h. I sent an email requesting my money back with no reply. This company is a total fraud.

Worst company to deal with there bunch of scammers.
They tell you they have their own trucks which they don’t .
Then try to take a penalty for canceling.
Which doesn’t say in their contract don’t deal with them

I booked my transport several weeks in advance from Michigan to Alaska. Direct Connect gave me the 5-​day window in which my car would be picked up. After a week and a half, my car was still sitting in Michigan. When I called, they told me they had not said anything about a 5-​day window and my car would be picked up the next week. Then, they gave me the 2 – 3 day window in which to expect the car would get to Alaska. As it turns out, Direct Connect uses a third-​party transport for shipping to Alaska and my car is not actually getting to Alaska until almost three weeks AFTER the date I was given. So, not only did I waste several thousand dollars on trusting Direct Connect, I have now had to spend money on transportation for the weeks without my car. Thanks a lot!

Clearly, the reviews on
are staged and fake. The real reviews from actual customers are here. This experience has been horrible and stressful! Very nice sales people on the front end, and zero responsiveness after the sale while waiting for the car to arrive. Any call made to «dispatch» is met with aggression from their customer service, acting as if I am out of line for wanting to know when my car will arrive. The company does not know where my car is, cannot find out, and it’s several days past due. I will follow up this review to report exactly how long it took for the car to arrive past the due date. The most basic desire of knowing the status of pick up and delivery appears to be impossible with this company! Transporting vehicles is about getting it there safely and knowing when it’s coming. At this stage I don’t know if they’re capable of doing either.

Had a straightforward, no hassle experience moving my Nissan Versa from Philly to New Haven.

Ok so I had researched several companies I decided I would give this company a call after reading there reviews on another site. First MARK was nice and reassuring but he made a lot of promises I doubt he could keep. After speaking with him he sent me the contract of course I read the whole contract which stated they weren’t responsible for damages on my car the delivery date was also not guaranteed the pick up date was not guaranteed. I didn’t sign the contract. I decided to do more research on Unilocal I finally found there reviews and saw the truth. First Mark gave me a price of 600 $ then he called me and said the driver is asking for 100 $ more. I reminded him that he told that they OWNED there own trucks he ignored my comment told me he would split the difference 50 – 50. I told him I decided to go with another company (MONTWAY) who have helped me and didn’t BS me. He told me montway called him to have the car transported I told him it had left he got so upset and told me alot of let’s just day rude things and hung up. He then called me 2x back and told me that he can negotiate the price and that montway had used there trucks (on voicemail). He is a lair and didn’t want to take no for an answer.
I used Montway and the have 4 – 5 stars on Unilocal and most other sites there website is also so helpful and they don’t take your cc or ask for all your info up front.
Do your research people!!! I’m glad I read all these reviews

I have filed a complaint with the Better Business Bureau against Direct Connect Auto Carriers, and their response was they let the contract to another company per their contract and the contracted carrier, s insurance was working on it.
Direct Connect Auto Carrier refuses to give me their insurance company so I can file a claim against them. They play the let me transfer you to the safety department and all I get is a voice mail.
This company should not be entitled to stay in business.
I am contacting the Florida Attorney General to launch an investigation into their business practices.

***I HOPE ANYONE WHO CONSIDERS TRANSPORTING THEIR VEHICLE CHECKS Unilocal AS OPPOSED TO ANY OTHER EXTRANEOUS WEBSITE (i.e.
)***
Now I’m convinced the reviews on
are paid and/​or staged. Despite the 1* rating on Unilocal and the absolutely horrible experiences described, this company somehow has a 5* rating on that website from 98 reviews. Given the horrendous experiences stated on here via previous reviewers which are far worse than mine, there’s not much else to say. As others have mentioned, my family and I had the pleasure of dealing with Mark (who has touted he has great reviews online — hah! — further proof they are staging other reviews on other websites).
We were scheduled for pickup sometime within the next few days to have the car delivered from NEPA to KY/​Cincinnati area and had been attempting to contact Mark for a confirmation via both phone and email for the past week to no avail. I believe he has certain numbers forwarded straight to his voicemail. A family member finally called from a Blocked number and was able to speak to a receptionist or other office personnel and explain the situation. Miraculously, Mark was somehow available at that point in time so a family member had the pleasure of speaking to him, only to find out he has cancelled our order because there was no drop off location/​time combination suitable to our contractually agreed upon date/​location. He simply said, we have cancelled your order. That’s all. Not sure when Mark was planning on communicating that to us, if we had not called who knows what would have happened. To make matters worse, we had purchased several flights from PA to CVG after we had signed the contract with this company several weeks prior.
After I received this latest phone call from my family in the seemingly never-​ending Mark saga, I decided to take matters into my own hands because other members of my family are not as assertive (read: b*&chy) as I can be, especially given the time-​sensitive nature as the car needed to be in Ohio in 2 days. I was able to contact Mark from my work phone, and it seems as though his rude attitude was the least of his personal problems. To make a long story short, after my berating him for a while he eventually agreed to work on getting an external contractor for our car and explained his lack of communication was due to «personal issues which he did not feel the need to address with me». I assured him I TRULY did not care about his personal life, except for when they interfered with his business life which directly effected my personal life, it is only then that we will surely have a problem. Not sure about you, but I know at my job I am required to have complete backup when I am out for any reason — scheduled or not — and I do not even have clients. I then turned to Unilocal to help me research reputable companies after seeing all of these accurate and helpful reviews and was finally able to secure a transport for my vehicle from a (seemingly) reliable company — United Auto Transport. I will update if I have any thoughts/​issues — hopefully all positive from here on out! My blood pressure cannot tolerate any more issues…

DO NOT do business with this company!
I recently moved from New York to Los Angeles and opted to fly and have my car shipped. After doing my homework, I contacted Direct Connect. They have an A– rating with the Better Business Bureau and quoted a very competitive price of $ 1100 for door to door delivery.
I booked my reservation 7 days in advance (their website requested 3 – 7 days notice) and gave them a $ 200 deposit. At that point, I received an email saying the company would contact me to give me a window of time when my car would be picked up on my requested date, which was the day before I was getting on a plane.
After several days passed with no word, I called to check on the status of my pick-​up, but the person I needed to speak to was not available at that moment. I did not receive a call back. I called again the day before my car was supposed to be picked up and was informed that they would not be able to pick it up on the specified day. I was told they were «having trouble finding a driver.»
I told Direct Connect I was very upset and that I needed my car in order to get to work in Los Angeles. They told me they understood and apologized and told me they were doing everything they could. They also told me that the pick-​up location was «out of the way» and was problematic logistically.
I didn’t know that being 20 minutes outside of New York City, in one of the most densely populated suburban areas in the country, was considered «out of the way.»
At this point, I would like to refer to the FAQ section on their website:
Q: Do you provide door-​to-​door transport?
A: Yes we do. With door-​to-​door transport, you don’t have to go to a terminal to ship your vehicle or accept delivery. Direct Connect Auto Transport will pick up your vehicles at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)
Q: Can I specify a pickup and delivery date?
A:Yes you can. However we can set a time to pick up your vehicle. We will need a time window to pick up. Perferably a 2 – 4 hour window will be required. There is usually an additional charge to have a specific time loading.
Q: How long will delivery take?
A: Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 877-​MOVE-​CAR. It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.
Despite offering «door-​to-​door transport» and specific pick-​up and delivery dates, they did not make good on their promise. I offered to drop the car off somewhere more convenient for their drivers in order to speed up the process. They said «We’ll call you back and let you know.» Since I was getting on a plane in less than 36 hours, I did not have time to begin the process all over again with another company. All I could do was hope that they would make good on their promise.
They did not. I called multiple times over the following days to check on the status and received no answers.
Almost TWO WEEKS later, I received a call from Direct Connect asking if the vehicle was still on the property. Where else did they think it would be? They had a $ 200 deposit! I told them if they could not pick up the car within three business days, I was going to cancel. Once again I offered to have the car dropped off at a more convenient location. They agreed and miraculously found a driver within a few hours.
The day before the car was supposed to be picked up, they called to confirm a pick-​up time and told me at that point, it would cost me an extra $ 100. I reluctantly agreed and made arrangements to have the car dropped off. It was then picked up – ON A FLAT-​BED! — and apparently transported to Philadelphia to await a car transport vehicle. Now I know why they charged me an extra $ 100. What happened to «door-​to-​door-​transport?»
My car finally arrived on the west coast, three and a half weeks — 26 DAYS! — after they were originally scheduled to pick it up. So much for a 7 to 10 day delivery window.
They were not honest about timing. They were not honest about cost. They were not responsive to multiple inquiries and they were not considerate of the fact that I was without a vehicle for almost a month. There were no follow up calls after my car was delivered. No apologies. No «Thank you for being so patient!»
Nothing.
I do not know how or why they have an A– rating from the BBB. They do not deserve it.
If I ever move back to New York, I will be driving.