Need more friendly baristas, Sandra won’t acknowledge you until you make some kind of sound or gesture, they are too busy talking to Target employees, what a disappointment Starbucks! Horrible horrible customer service! !!!
Mary V.
Classificação do local: 2 Chino Hills, CA
I did a mobile order to this Starbucks and when I got there I waited about 7min at the pick up counter and no one acknowledged me or asked if I needed anything or what I was waiting for even though I was the only one waiting and no one was in line. After I finally asked one of the baristas that I had a mobile order and he looked around for a second before he found my drink and handed it to me –_– if it was ready why not have it visible or ask if I’m waiting for it or what I’m waiting for. Probs won’t come back to this Starbucks
Kat H.
Classificação do local: 5 Pomona, CA
5stars all the way. Even though it’s the Starbucks inside target they still provide all the comforts and 5 star service.
Jana L.
Classificação do local: 1 Pomona, CA
This Starbucks location is an absolute joke! I would give them zero stars if it was possible. Everytime I come here, especially during morning shifts my drinks are made wrong. Yesterday was no exception. I ordered a venti iced SOY salted caramel white mocha, oh surprise! It was made with whole milk. The new girl working mornings can’t EVER get a drink correct. Oh you wanted two venti iced soy chais with caramel drizzled along the inside of the cup? Let me dump half of the caramel container into the cup. Also she missed the key words«TWO» & «both» when I got to the window she rang me up for five something. Caramel was also on the outside of the cup? SLOPPY much! Those two drinks were inedible. If any employee disagrees remake it & try to drink it yourself. I didn’t ask for two upside down caramel macchiatos. Another offense includes two venti soy salted caramel white mocha frappes. One was supposed to be crème [no coffee] & one with. Surprise! Both had no coffee. Asked if I wanted whip, didn’t come with whip! A venti iced soy salted caramel white mocha without the caramel salted whip topping is a venti iced soy white mocha. Have also ordered soy iced zebras that have been made with whole milk. This location thinks that because the order is correct on the screen & label that customers that come to Starbucks everyday won’t know? It’s evident in color & taste & I’m sick & tired of wasting my money Rio Rancho Starbucks. I will no longer waste my time endlessly waiting in your drive through. If I’m paying $ 6-$ 20 dollars on drinks & paninis in one trip GETITRIGHT. I used to go out of my way to come here not anymore. I was boycotting this location since the last 5 mishaps & I gave them another chance yesterday — MYMISTAKE. Never again. I’m breaking up with you & your measly free drink you offered me when I called yesterday? Is nothing — I wouldn’t even care if you comped me for the last seven. I will be taking my business to the Temple location, the Mission location & if I’m in serious need of a drive through I will be going out of my way to Garey.
Abigail P.
Classificação do local: 5 Pomona, CA
Staff here is always friendly with genuine smiles and very helpful. clean and not packed. they make my drinks just right– and answer any questions you may have with a good attitude –i like it here:)