MetroPCS

I came to this location to get my phone replaced because I having several issues. I was greeted by Sales Leader named Saira. She greeted me with a genuine smile and was very professional. I informed her the issues that I was having with the phone and I did hard reset. She started the paperwork to get my phone and my replacement phone arrived three days earlier than expected. The staff was very professional especially Saira. I would highly recommend this location to others.

Great staff on hand, very knowledgable, positive and active. Going into the store you will be properly attended with a warm greeting and a friendly smile. Metro has many great promotion for existing and new customers for example: my mother just recently switched from AT&T paying almost 300 a month for 3 lines to only paying 120 $ for her same three lines! METROPCS YOU ROCK.

I was a fool to think that the corporate store would solve my issue with any sort of competency, but I was actually better off with the authorized dealer near my house. At least I was treated with more courtesy at there.
My grandmother’s phone was malfunctioning. It was purchased in April to replace her other malfunctioning MetroPCS phone. By default, MetroPCS has to do a phone reset in order deign you worthy of paying $ 15 to replace a defective phone purchased just 4 months prior with an inferior, refurbished product.
We were adamant that the numbers already stored in the phone should be saved and not deleted. The employee attending us told us that they in fact were, that it looked like the authorized dealer had saved them. Having just told me that authorized dealers promise things they can’t deliver, she proceeded to trust that the phone numbers were indeed saved instead of double-​checking herself.
She deleted all of my grandmother’s contacts. My grandmother, already having had a hard life that resulted in her being illiterate, also has to suffer at the hands of an apathetic, incompetent, unapologetic MetroPCS employee. Now I have to scrounge through all the little pieces of paper with phone numbers people hand to her because her illiteracy prevents her from keeping a proper address book or inputting the numbers herself, hours of work that could have been avoided if this employee had half a brain at the time this occurred. In addition, she did not apologize and pretty much acted like the chaos she was responsible for was our problem.
Speaking to the manager yielded no results and no apologies.
I will be switching companies because MetroPCS is crap. It’s not worth even the $ 15 to get a crappy phone that will only break down in a few months’ time.